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Business Profile

Portrait Photographers

Lone Star Pin-Up

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was selected for a casting call with Lone Star Pin-Up. I was very excited because I have followed their work for years and have loved it. On the day of, I arrived and was placed in the bathroom with a selection of clothes to try and was told to pick my 2 faves.I respectfully inquired if it were possible to have something in black but was told it is a casting call so I don't really get to choose. I understood and went along with it.I went for hair and makeup and was turned away from the mirror the entire time. I did a before video and picture because I was so excited to see my transformation and then share on social media. When the time came for the big reveal I said: well. I look like a drag queen.The stylist told me: No ********************* are much more dramatic than this.I looked again & said actually I'm a little like a ************ mentioned she went too light & she rubbed some powder over my face to try & fix it.I never requested to have it changed because I was told (when inquiring about the clothes) that it was a casting call and I get what I get. I went into a private dressing room and fought back tears. I sent pictures to my ****************** & they agreed that I looked awful.I decided to make the most of this situation and played along. As soon as the pictures were done, I wiped all the makeup off and fixed my hair. I told both **** and the other lady that I absolutely hated my makeup. They never said anything about it, that I could've changed it, etc I bought pictures based on a promise that the retouching would be good. It wasn't. I requested a refund because I never received the product & was told no. I have pictures of my texts but cannot add them here.

Lone Star Pin-Up is NOT a BBB Accredited Business.

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