Complaints

This profile includes complaints for Jim Wright Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jim Wright Company

  3800 S W S Young Dr Ste 101 Killeen, TX 76542-3312

• 

  Jim Wright Company

  3106 South WS Young Dr Killeen, TX 76542

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted and application for a rental property renting for$895. I was told I didnt qualify but I make over 3x the amount required. I was told my income was not verifiable. But all of my income I pay taxes on and have earning statements and tax returns that can verify it. I paid a $50 application fee and was told its not refundable.

  Business Response

  Date: 12/18/2024

  We regret we were not able to meet your rental needs. Unfortunately, we cannot refund your application fee of $50 as application fees are non-refundable. In regards to your income qualification, we do not consider bonuses and tips guaranteed income.Therefore, you did not income qualify for the property.
  

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property company in *******, **, has fasley reported an $8,598 in my name to credit bureau and has damaged my perfect score/credit rating with the 3 major bureaus. I would like to have this removed immediately and report them for fraud.Thanks *******************************

  Business Response

  Date: 11/03/2023

  Sir we do regret the unfortunate circumstances.  However, your name is listed as the primary tenant on the *************************** Residential Lease Contract; which was signed with your initials on 9/7/21.  This makes you responsible for the balance that is in collections.  Our company did not commit any fraud.  Your balance is the result of unpaid rent, eviction fees and the charges detailed on your security deposit disposition; which includes cleaning, damages, and repair.  Unfortunately, we will not be able to remove your name as responsible for the balance.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company adding extra charges not stated in lease and company not following their own lease with fixing maintenance requests

  Business Response

  Date: 09/05/2023

  We have assigned a vendor to come to your property and install the blinds and to see what can be done about the screen. Our office closed the service request for the missing screen because we combined that one with the original service request for the blinds. We regret any misunderstanding. The vendor should be in contact with you to schedule a time to come to your property and take care of these items.

• Initial Complaint

  Date:07/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved here in April 2022 and rented a home in *******. We took over 250 pictures, date and time stamped, of the condition the home and yard was in upon our taking possession and filled out the move in condition form. July of 2022, the owner did a walk thru of the home. The owner was delighted as to the improvements we did inside and out. She also told us she would repair and replace items that needed attention. The very next day we received an email informing us that the owner changed mgt. companies. That was done so she could renege on her word to make the improvements. We received a letter in May of 2023 informing us that the owner was not going to renew our lease. We cleaned every fixture, appliance, floors, walls etc. prior to our moving out and took many more pictures of the move out condition. These show everything better than when we moved in, including improvements. May of 2023, we received a disposition letter from the 'new' mgt. *** that they were charging us $1,222.02 of our $1,500.00 deposit, for cleaning and repairs. We have sent multiple emails to their agent, *******************, license no. ******, with over 100 pictures, date and time stamped, proving that every deduction is fictious and not valid. Additionally, many of the items listed in the disposition letter, we identified in the tenant portal, as either needing repair or replacing. Her response has always been the same..."we need proof that these conditions were existing." She is either not reading or looking at the emails and content or she cannot comprehend what she is looking at. We believe this is their tactic to put us off as long as possible, so we get frustrated and drop this. This UNETHICAL practice for a real estate agent, and real estate company, is unconscionable and there should be repercussions. We believe this behavior should result in the loss of her license as a real estate agent and a reprimand of some kind for the company. (I have attached a few of the MANY pictures we have.)

  Customer Answer

  Date: 08/31/2023

  Complaint: 20362335
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  My first question to Jim Wright Company, (JWC) is, why did it take 37 days for the Jim Wright Company to respond to our complaint with the Better Business Bureau??? Could it possibly be the fact that our complaint to the ***** REAL ESTATE COMMISSION, (TREC) has resulted in TREC launching an investigation into JWC for possible UNETHICIAL business practices? 
  To be honest, this has become extremely redundant. For those of you at JWC, look it up because I am quite sure you do not know the meaning of redundant!
  As far as your very lame response to BBB, I will break this down for you as it has become very clear that the people at JWC have a very hard time trying to understand plain English or comprehend what they look at as far as date and time stamped pictures.
  First, we did sign a contract with Home Team Rentals, (a reputable real estate company) on March 21, 2022.  Also, we did fill out and send a dispute form with explanations to JWC. We are glad that you reviewed it and the security deposit disposition form that was generated by JWC. Our dispute form clearly identified every item, by number, and included verbal communication as well as date and time stamped pictures. To our dismay, everything we sent was either ignored or misunderstood as we have received the same response in every communication every time..."we need proof these items existed prior to you moving in."
  Second, we did not submit a move in condition form to JWC. We resided in ******* at the time we signed the lease and did not arrive in ***** until April 4, 2022. All signatures and initials were computer generated and the move in condition form, which we printed out while we were still in *******, was attached to the lease. We were not able to move in until April 7, 2022, and evaluate the property. After our evaluation, we filled out the move in condition form on April 10, 2022, and gave it to Home Team Rentals. We advised ************ that we had our copy of the move in condition form and would like to meet at her office to review all documents and pictures at her convenience. After several requests to meet ************ at her office were denied, it became apparent that she did not care about the truth, but the only concern was money. 
  Third, you stated that we sent "some" pictures with our dispute. We sent MANY pictures with the dispute form, as well as all the emails with dozens of pictures that followed for months. You also stated that they were from move out. WRONG, they were from our move in and move out. They clearly show the existing condition of the inside and outside of the home. Additionally, our move out pictures also shows improvements we made at our expense. Our move out pictures also shows how clean the entire house was. Compared to our move in EVERYTHING was left cleaner. That includes all fixtures and appliances. We have downloaded all 128 pages of the report by *******************, and they also clearly show a very clean house.
  Fourth, you claim that our pictures were not detailed enough to contradict the pictures from JWC. Once again, you should review our pictures as it has become quite obvious no one at JWC has the ability to comprehend what they are looking at. You have stated that you had to replace the ** filter, stove filter and drip pans. Show me the receipts!!! We have pictures of the ** filter intact prior to ******************* tearing it up in the JWC pictures.
  Fifth, you stated that we did not send date and time stamped pictures of the house on move in. WRONG AGAIN! We did send dozens of pictures along with explanations. Each one depicts specific items in the disposition letter, with explanations, proving your claims to be false. You have also admitted that we identified items, Ie. screens, wall anchors, peeling paint etc. in the tenant portal. We intentionally made many posts in the tenant portal knowing that we would be facing this very same issue. 
  Sixth, you have stated that the owner had not approved many of the items we addressed on the tenant portal, NOT A SURPRISE. It is quite obvious that these conditions were existing and after she and a Home *********** agent, did a walk thru the owner said, "I will make sure the screens are replaced and the fireplace is working before winter". If she is saying anything else now, she is just lying!!The very next day we received an email that the owner changed management companies to JWC. When we received that notice we were extremely distraught because we had done our due diligence and knew that JWC has a very bad record of cheating tenants out of deposit money. We tried to avoid working with JWC like the plague.
  Seventh, once again you have stated that we submitted a move in form on March 21, 2022. As previously stated, we did not submit a move in condition form, it was attached to the contract we signed on March 21, 2022, while we were still in *******. We printed out a copy of the move in condition form, while in *******, in order to be able to inspect the property and note any issues that might need attention.  We gained access to the home on April 7, 2022, and did our inspection. Upon completion of our inspection, we filled out the move in condition form on April 10, 2022, and gave it to Home Team Rentals.  If you claim, you did not receive a copy then you need to contact Home Team Rentals and request it from them. 
  The last few sentences of your very lame response to the BBB indicated that your one and only concern is to the owner of the property. Your continued UNETHICAL business practices show just that!! JWC has absolutely no concern for any tenant and will stop at nothing to s**** every tenant. The listing JWC posted of the home we vacated, falsely listed the home as having ***** + square feet when it is actually ***** square feet. It would not surprise me if JWC has did not divulged the issues about the fireplace and that by using it could possibly result in a home fire.  
  We have a three-ring binder with well over 100 pages of communication, emails and pictures, many of which we sent to ************. This is being submitted to the ***** ********************** in our upcoming meeting. We are also submitting copies to three additional agencies we have been in contact with.  
  
  

  Business Response

  Date: 09/01/2023

  Thank you for your response. We do sincerely regret the delay in responding to this complaint. We are further more looking into what else can be done to resolve this matter. Thank you for taking the time to provide us with all of this information. We will respond again and follow up as soon as we can gather more information.

  Business Response

  Date: 09/12/2023

  We have resolved this with ****************. He has accepted a revised security deposit refund and we now consider this matter closed.

  Customer Answer

  Date: 09/12/2023

  Complaint: 20362335
  
  I am rejecting this response because:

  The ordeal with JWC has taken over 120 days for us to get most of our deposit money back. Over the past months we have spent many hours compiling letters, printing pictures and sending an untold number of emails and a certified letter to JWC. We have over ************************************************************** and move out. We never got anywhere with JWC. They always had the same response, "need proof that the conditions were existing". We repeatedly would follow up with their response with additional correspondence including pictures. The only response that was somewhat positive came after we contacted the ***** *********************** National Assocation of Realtors, ************************ and Better Business Bureau. Once JWC was contacted by these agencies and threatened with possible fines and more importantly, the loss of their *********** License, did they make an attempt to come to a resolution. Having pressure put on them by these agencies, and our being interviewed by the ***** *********************** did they decide to refund most of our security deposit. With the help of these agencies, and more specifically, the ***** *********************** did we receive somewhat of a decent refund amount. We continued to fight for what was right for us and what became just as important, current and future tenants. The entire charade was unnecessary and the remaining money they have retained is unjust and they know that to be true.

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have literally gone over a week with no AC in a heat advisory. My mom is 70 years old, and I worry for my dogs and family getting dehydrated. I have called with no resolution in sight. I contacted both the emergency after hours number and the vendor today and no relief at all.

  Business Response

  Date: 07/06/2023

  Full AC replacement was completed on June 29th and we consider this matter closed.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at ******************************* for 5 years I am being charged for normal wear and tear. I am being charged for items that was not in my control. As a black tenant be treated unjustly. I have been over charged for air filters when the lease stated a violation was 30$ . Im not denying everything I want justice as a black individual is all

  Business Response

  Date: 05/30/2023

  Your move-out did not meet the conditions as required by the lease that you signed. You were charged accordingly per paragraph 8 of the Landlord's Rules and Regulations section of your lease that you signed. If you have a dispute for the charges, you may fill out the tenant dispute for at www.jwcrentals.com/dispute.

  Customer Answer

  Date: 05/30/2023

  Complaint: 20056993
  
  I am rejecting this response because:
  No receipts was provided of repairs
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in need of help in receiving the correct amount of my security deposit upon moving out of the rented property. The document I uploaded shows where I was not refunded the correct amount of my security deposit. The document JWC provided explaining what was not refunded to me was falsified. I was charged for not cleaning the property upon moving which is not true. I have pictures to support my claim. Also I was charged for not leaving my utilities on 5 days after I moved.... which is also false. I have documents from my utility company showing that my utilities was on until the 5th of October. I moved out on September 30 2022 and turned the keys in to JWC after i cleaned the property on October 2, 2022. One of JWC's representatives inspected the property on the 4th of October, also took pictures and in those pictures. It shows that my utilities were still on. Again, my utilities weren't turned off until the 5th of October. In that letter they sent with my partial refund states that they weren't and I was wrongfully charged for it. I also was charged for them painting, in which they didn't need to paint nothing but the area around the windows where I nailed brackets to hang curtains, I was wrongfully charged for that. I'm due my $350 for cleaning, $100 for my utilities still being on during their inspection and my $250 for painting and they started that my deposit was $1295 which is also false, my deposit was $1300.00. I want all of my deposit refunded back to me because I'm due it all because I followed their move out policy. I have all documentation to support my claim. I filed a dispute with them on October 7,2022 and they refuse to contact me about it. My next step is to file a case in court.....soon

  Business Response

  Date: 12/28/2022

  Per our response to your dispute via email on November 10th,we are not able to refund the cleaning portion of your security deposit.  In that email, we attached pictures of the area of the properties that were not cleaned in accordance with paragraph 8 of the Landlords Rules and Regulations section of the lease you signed with our company.  We have agreed to remove the charge for the utilities.  That refund check will be sent to the forwarding address you provided.  The $250 charge for the light touch-up patch and paint throughout will stand.  This charge is for the vendors time, getting paint to match and performing the work needed.  We have attached the email sent to you on November 10th that shows our response to your dispute and that we communicated with you about these charges. 

  Customer Answer

  Date: 01/03/2023

  Complaint: 18529720
  
  I am rejecting this response
  
  Received your message and I disagree. Whatever pics you all were trying to send me didn't come through. If you all can resend them,  I'll appreciate it. And my utilities were on at the time they did their inspection.  The pics they took showed that my utilities were on... so they lied to you guys and you so didn't even ask for my pics that I took before I turned those keys to them.  The keys were turned in on 10/02/22 they got them the next morning when they reported to work on the 3rd of October. They inspected the place on the 4th which my utilities were still on and I keep telling you all that I have proof of everything that I claim. If you need for me to send the proof...I will. That place was cleaned from top to bottom because if it wasn't... they quotient have received those keys on the 2nd of October.... they would have gotten them on the 1st. I can go with the spot painting but then again.... that's what they are supposed to do in order to get the property ready for the next tenant. If I painted it and messed something up... them they'll be charging me for that.  So send those pics that you have AGAIN and I'll will attach my pics to dispute that.. because that place was clean and ready... if it wasn't then they wouldn't have placed the FOR RENT sign in the yard on the 4th of October. Tell them I want my money
  
  Have a great day,
  *******************************
  

  
  

  
  

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give 0 stars, I would. We called regarding a property. We were told we could not apply without viewing property 1st. Advised we lived in ******** and was told we still had to view or give someone power of attorney to view (not true). We Make the **************, spend money on gas, hotel, etc. We get there and are asked for proof of income. Provide proof of income and they refuse to accept my letter and statement of work for my contract gig. Stated it had to be taxable income but my husband's income is not taxable. I pay my taxes at end of year. I was then told they are familar with the Veteran Affairs but not the company I work for. So we couldn't view the home and basically didn't care that I had drove 500 miles, paid for gas and a hotel for absolutely nothing. Now mind you I told the lady I spoke to on the phone that I was a contract worker and only had my offer letter and SOW for my job for proof of income (for applying for a property) she said that was good enough. Never said I need them to view property. I spent time getting the info on my phone and still couldn't view or apply. Not even an apology from the staff. Nothing. They did not care. Advised I go to a CPA so they can tell me how much I would pay in taxes knowing I am from Arkansas and I wouldn't be able to do that.

  Business Response

  Date: 06/17/2022

  We regret the unfortunate circumstances.  Our rental process is posted on our website.  We do not agree to reimburse you for your travel expenses.  We hope that you were able to find another rental property in the area.  Thank you for considering our company.

  Customer Answer

  Date: 06/17/2022

  Complaint: ********
  
  
  I am rejecting this response because: I spoke directly to an agent and did not use your website. After reviewing your website only states you must make 3x the income and view the property prior to application. It does not state that you must bring proof of income go view the property or make 3x income to view the property.
  
  Your agent did not give the correct information and cause undue hardship bu doing so. Therefore, you are responsible for the undue hardship caused and punative damages.
  
  
  Regards,
  
  
  ***************************