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Business Profile

Employee Leasing

Insperity, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Insperity, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Insperity, Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Insperity, Inc.

      19001 Crescent Springs Dr Kingwood, TX 77339-3802

      BBB accredited business seal

    • Insperity, Inc.

      3 Cityplace Drive Saint Louis, MO 63141

    • Insperity

      1 Citizens Plaza Providence, RI 02903

    • Insperity

      2150 E Lake Cook Rd Ste 710 Buffalo Grove, IL 60089-1862

    • Insperity

      1155 Kelly Johnson Blvd Suite 111 Colorado Springs, CO 80920-3932

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a mistake in entering our paperwork that caused us to be charged for an additional month of service we didn't ask for. We have been trying to get that corrected but because the mistake included a date that the business uses to determine a time-frame when issues can be corrected we have been getting the run around. They have been wasting time to try and drag the issue out further to avoid refunding us for the month of service.

      Business Response

      Date: 08/22/2024

      Regarding the Complaint, there is insufficient information for us to provide a response.  We are unable to locate any information in our system for an ********** ******** in New Mexico.

      In addition, the Complaint is so vaguely worded, we are unable even approximate a guess as to what "service" she is referring to. Please provide additional details (e.g., the name of your employer, the type of service and additional background and facts) to enable us to investigate and respond.  *** ******** can also reach out to our Contact Center directly at 866-715-3552 for assistance.

      Customer Answer

      Date: 09/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  

      Hi, 
      My note is about *************.  
      The business ended up refunding me and correcting the issue but I couldn't fiigure how to update the BBB report I filed to report that. 



       

    • Initial Complaint

      Date:04/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continually sends physical mailed solicitations despite multiple reach-outs to stop. 12/27/21 - Received an unwanted mailer - emailed to [email protected] to opt-out 1/18/22 - Received an unwanted mailer - emailed to check on status 3/18/22 - Received an unwanted mailer - emailed to [email protected] to opt-out 4/17/22 - Have received another letter from Insperity Company has failed to respond to any emails. Request is simply for them to stop sending me physical mailers, placement on any opt-out lists, and respond with an update.

      Business Response

      Date: 04/22/2022

      Insperity apologizes for any inconvenience it has caused.  We have taken additional steps to insure that the Complainant is deleted from a mailing lists in the future. If he continues to receive them, we ask that he reach out directly to me, Lecia ****** at lecia.******@insperity.com.

      Customer Answer

      Date: 04/22/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  If the business continues to send out solicitations, and will not resolve properly via the provided email address, a new case will be opened.



       

    Insperity, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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