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          Business Profile

          Employee Leasing

          Insperity, Inc.

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Need to file a complaint?

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/21/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            We had a mistake in entering our paperwork that caused us to be charged for an additional month of service we didn't ask for. We have been trying to get that corrected but because the mistake included a date that the business uses to determine a time-frame when issues can be corrected we have been getting the run around. They have been wasting time to try and drag the issue out further to avoid refunding us for the month of service.

            Business response

            08/22/2024

            Regarding the Complaint, there is insufficient information for us to provide a response.  We are unable to locate any information in our system for an ********** ******** in New Mexico.

            In addition, the Complaint is so vaguely worded, we are unable even approximate a guess as to what "service" she is referring to. Please provide additional details (e.g., the name of your employer, the type of service and additional background and facts) to enable us to investigate and respond.  *** ******** can also reach out to our Contact Center directly at 866-715-3552 for assistance.

            Customer response

            09/13/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  

            Hi, 
            My note is about *************.  
            The business ended up refunding me and correcting the issue but I couldn't fiigure how to update the BBB report I filed to report that. 



             

          • Initial Complaint

            04/17/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            This company continually sends physical mailed solicitations despite multiple reach-outs to stop. 12/27/21 - Received an unwanted mailer - emailed to [email protected] to opt-out 1/18/22 - Received an unwanted mailer - emailed to check on status 3/18/22 - Received an unwanted mailer - emailed to [email protected] to opt-out 4/17/22 - Have received another letter from Insperity Company has failed to respond to any emails. Request is simply for them to stop sending me physical mailers, placement on any opt-out lists, and respond with an update.

            Business response

            04/22/2022

            Insperity apologizes for any inconvenience it has caused.  We have taken additional steps to insure that the Complainant is deleted from a mailing lists in the future. If he continues to receive them, we ask that he reach out directly to me, Lecia ****** at lecia.******@insperity.com.

            Customer response

            04/22/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  If the business continues to send out solicitations, and will not resolve properly via the provided email address, a new case will be opened.



             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 3/18/1987

          Years in Business: 39

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          19001 Crescent Springs Dr

          Kingwood, TX 77339-3802

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          Customer Complaints Summary

          7 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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