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Business Profile

Online Retailer

Googan Squad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on november 25, 2023- for almost 2 weeks i have been trying to contact the googan squad about a refund and return- the return address they provide doesnt work. no one has returned one message i send several a day- i just want to return the item that is too small for my son, the total for fishing pants was $46.99 that included shipping my order number is GS541426. all i want is my money back and to return the item that is too small

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to return the items purchased for a refund. I sent 3 requests via email and never got a response. My order number is GS540833

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Googansquad 11-17-2023. They only sent part of my order. I am still missing 2 items. I have sent several messages to ***************************** as well as their Instagram and ******** page. I have not one time received any response regarding the rest of my order. They have no phone number to contact anyone just the email. My items say they were fulfilled however when you click on the *** tracking for the 2 items missing it just says a labeled was created 11/28/23. I really wanted my items for Christmas. Not only am I missing items but they offered a 10% discount for first time customers. I applied the discount it took the amount off my purchase but when I clicked to pay it added it back and charged me the full amount. I do not know what to do no one will answer

    Customer Answer

    Date: 12/19/2023

    Someone from Googan finally contacted me today and has refunded my money. 

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders. One on May 25th and another on May 29th for numerous items (***** items) in excess of $150. I received one of my items thus far with no information from Googan Squad on when my other items will ship.I have sent numerous support emails to them with no response. According to what Im reading with regards to BBB, this seems to be a pattern with Googan Squad. Googan Squad is a huge company with their products sold in all major sporting good stores and department stores. This is unacceptable. I spent my hard earned money with them and they are allowed to just accept it without full filling the order?

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 21, 2023. The FAQs on the website says 5 business day delivery. I have emailed the company multiple times with no response and no order updates.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a **** series spinning reel and gold series finesse rod on October 6. I entered my correct shipping address and made payment. The packages were sent to a random address in NC, and now the tracking is showing "delivered", when I am in Arkansas and have not received the packages. I have now sent 4 emails to ******************** with no response.

  • Initial Complaint

    Date:07/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this site on July 8th and haven't received any shipping notification after multiple emails. The business has outright refused to reply!

  • Initial Complaint

    Date:05/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rod for my little brother and have not received the item. I've emailed multiple times with no response. I requested a refund, but none has been issued back. This is ridiculous and others have similar issues with this company. I swear it's a scam!

Googan Squad is NOT a BBB Accredited Business.

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