Business ProfileforGarner Heating & Air Conditing

I signed a contract with Garner Heating and AC, because they seemed thorough in their assessment. They were not the cheapest provider. They were actually one of the more costly solutions. However, the salesman gained my confidence. One day before the install the salesman told me the unit was damaged in transport to their warehouse. Therefore they would need to reschedule for the next week. I didnt hear back from the salesman for a few days so I texted for an update. He said he would call me in ************************************************************* that the unit I wanted was now on back order and would not be available until September (this would be about a month and a half from the original contracted install date. This is completely unacceptable. I have quotes from two other companies that I had informed I would be using Garner. For this grave of an issue I would have expected to hear from someone higher ** in the organization. I would have expected someone to bend over backwards to try and make the situation right. Additionally if the manufacturer shipping company made the error. Garner shouldve held them accountable for a replacement and cost reduction for the trouble caused to me the customer. No such offer was made. Instead the sales rep stated he could downgrade my unit from the carrier brand and could install the lesser unit. How is this a good solution?