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Business Profile

Fast Food Restaurants

Tropical Smoothie Cafe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/4/23 I was treated by a manager of Tropical Smoothie Cafe rudely. I came to enjoy a free smoothie with the promotional campaign they have for their tropic fan fest all week (10/30/23-11/5/23). I am a regular customer who is also a ********************** rewards member. This week each time I have purchase a food item on November 2nd & November 3rd I have received a free smoothie. The total of my order each time was $5.19. Upon checking out on November 4th my order total for the same order was higher. When communicating this to the manager checking me out she said that she would not give me the same price as I previously received. Because I did not agree with her resolution and expressed especially as a loyal customer I should be treated better they refuse to speak to me about it and threaten to call police. This is not how anyone should be treated. This is wrong and dangerous.

    Customer Answer

    Date: 11/06/2023

    All of this occurred on November 4th, 2023 when a tropical smoothie employee refused to honor a deal they were running that offered a free smoothie with the purchase of a food item.  Promotion period: October 31November 5. Earlier that week, I had received the promotion without any problems at all. But on this specific day they refuse to give me the offer, and the meal was more expensive than the $5.19 I had previously spent on November 2 and November 3.

    My problem was not addressed or resolved. I requested a resolution from "Antonio," the manager of Tropical Smoothie, but he refused to provide one. He threatened to contact the police and report me for trespassing if I did not leave their property.

Tropical Smoothie Cafe is NOT a BBB Accredited Business.

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