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Business Profile

Dentist

Mark A. Simmons, DDS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    11/17/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    August 4, 2022 I had my teeth cleaned at ********* Dental . While I was in the dental chair an older female approached me and insisted I consent to a sleep study, as this facility provided this study . Although intimidated by this individual I refused to participate in the study. MY cleaning completed and still feeling confused from the intimidation I paid for my cleaning using my **** card and signed their future cleaning plan. When my **** billing arrived it contained a $971.00 charge. I called and spoke with bookkeeper and told her I would no longer want their services and would like a credit to my **** card for those FUTURE cleanings. That individual was very rude and said she would not cancel the future plan nor reverse the charges for that plan. I want a credit for the future cleaning plan.

    Business response

    01/09/2023

    I sent an email to the complainant

    Customer response

    01/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 9/17/2015

Years in Business: 40

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

101 Villas Dr

La Vernia, TX 78121-4491

Visit Website
(210) 275-5035

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Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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