Business ProfileforTrue Joy Pools, Inc.

BEWARE- unless you want a pool built without anyone watching over the project to make sure things are being done correctly and are ok with horrible product. The WORST experience of building anything in my life.-They talked us out of the Leuders we originally wanted because of them not coming in uniform color. HOWEVER, the leuders they used on our pool looked like they had 20 different jobs and picked up all the left over leuders and brought them to our pool so they are all different. They are now starting to erode away (we chlorine pool)-They forgot to put in a water fill line. They tried to tell me some people would rather put their hose in the pool than use a fill line (takes 5 min with fill line and the hose is longer than that) so they wouldn't have to come and fix the mistake.-They forgot to put in the vacuum pump. There is a hole in the pool for the vacuum, but they didn't know if the line was really put in or not. They would have had to dig to find the line. Instead of finding out if we really had one they gave us pool vacuum robot. The Robot cleaner broke the end of the 1st summer and could not get any information from them so I had to work with warranty to figure things out myself.-They installed the wrong spill/fountains.- We have certain pieces of rock that just crumble and are almost crumbled down to the grout. After the 1st summer the stone Leuder they used for the spillway way started cracking and deteriorating and the crumbling pieces were falling into the pool. The water then instead of being a pretty waterfall spillway just ran under cracks onto the rock and now wearing the rock away. I emailed to see if they could fix it and this is the response I received "They said it is the veneer on the spillway and that how that material is." So they talked me into the material in the first place to have it start crumbling by the end of the 1st year. We are Starting the 2nd year and everything is looking worse.

*******************, We completely understand your frustration, although our last communication from you was in September of 2023, we are working on this unfortunate situation. Per my phone conversation with ****************** this week, we have made arrangements to visit your job on Monday or Tuesday to assess the situation and have a plan for resolution. We stand behind customer satisfaction and stand behind our 43+ year reputation in the pool industry.