Current Alerts For This Business
Since March of 2019 and continuing to date, the BBB Houston as received multiple complaints and reviews that are exhibiting the following pattern;
Consumers allege they are unable to contact the company as there are no phone numbers on the website. When they send a inquiry through the website, they go unanswered. Complaints and customer reviews also state, poor/rude customer service. When customers ask to speak to a manager, they are not empowered to address their issues.
In more recent customer review, a consumer purchased a sandwich that had chucks of yellow fat. While the manager stated they keep the fat for flavor, he did acknowledge that too much was kept. When the consumer requested a refund, he was told they are not authorized to offer a refund despite what some media stories have reported. He tried to file a request on line but the web site did not work and the phone number redirects you back to the website.
In 2023, the BBB received multiple complaints regarding a store policy that states a consumer can only return 2 items per receipt. Consumer's state that policy is not written on the receipt nor is it on the company's website.
A review received March 14, 2023, a consumer purchased $17 worth of items but was charged $82.69. She is having trouble reaching a manager or anyone at the corporate location for the refund.
In a complaint filed in November 2022, a customer was double charged for an item. He tried reaching out to the company multiple times but hasn’t received a response. The company failed to respond to the BBB.
In a September 2022 review, a consumer was upset when an employee told the consumer he could return a product but when the consumer wanted to, he was told, “all sales are final”. When he asked to speak to a manager, the manager told him the sale thing.
Currently, the company will not respond to complaints or customer reviews forwarded to them by the BBB.