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Business Profile

Roofing Contractors

D & J Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof leaks from bad roof replacement.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4, 2024, I went to D&J Builders Surplus to purchase a wroth iron double door. I asked the Vendor if installation was included and he stated, delivery and installation was included. A few days later I received a phone call from the Installer asking if I had CashApp or Zelle. I informed ******* the installer that I have a receipt to provide that delivery and installation is included. ******* placed a call to ****** in regards to the installation fee that I refuse to pay. The owner ******, was very rude and unprofessional. He lacked customer service needed to compromise or negotiate a solution. I informed *********** how much I needed and wanted the wroth iron double doors, but he insisted that wasnt going to happen unless I paid an additional $1700 for installation. I refuse to pay an additional $1700 when my receipt clearly outlines an itemization of the details. I expressed to the owner again that I may not find any doors like the ones I purchased from him. Trying again to get him to reach a compromise. The only solution now is to get a full refund, my total $6,784.39. I was forced to contact my bank to pursue a full refund from D&J Builders Surplus, so I may find a different vendor to purchase, deliver and install double wroth iron doors.Thank you for your attention to this matter.

D & J Construction is NOT a BBB Accredited Business.

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