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Business Profile

General Contractor

Poxtan Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ****** agreed to build a palapa (patio) with outdoor kitchen for $24,000 that would be paid in previously agreed upon installments (see attached contract for breakdown). He began the day after signing the contract pouring the concrete foundation. He worked on and off for a week or two at a time. By August of 2023 (3.5 months after beginning the work), we had paid Mr. ****** $18,000 in installments. He began not showing up to work. We eventually got some heavy rain, and because he had left the roof frame unfinished, water flooded the ceiling of our master bedroom and got water everywhere. We alerted him of the issue, and he sent someone to fix it. We impressed upon him the importance of finishing the roof so this didn't happen again. He assured us he would. A week passes and another rain comes. Our bedroom floods again. We gave him two weeks to come finish the roof or he would be fired. He never came back after multiple promises to complete the work. Meanwhile, we receive a citation from the City of ****** that the building permit that Mr. ****** was using and had displayed at our house had been falsified. We are now facing a court date to explain the situation to avoid a $2,000 fine from the city. We feel that the $18,000 paid to Mr. ****** was too much based on the actual amount of work that was completed. We also feel we are owed money from him due to the damages to the ceiling in our bedroom, and due to improper construction that our new contractors have had to fix. Lastly, we feel we are owed because we now have to take time out of our work schedules to deal with a court date over a citation we did not merit. We would like $8,000 back from the $18,000 we gave him.

Poxtan Construction is NOT a BBB Accredited Business.

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