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Business Profile

General Contractor

XLM Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Luis F***** in December 21st, 2021 and he estimated the job would take until end of March 2022. He never finished the job and walked out without contacting me. He took $135,000 of my money and never finished what was promised. He left the house completely unlivable and it took me months to find a new contractor to work with me after he refused to respond to me. I paid for material I never received. I asked for a detailed invoice over 4 times throughout the course of work and he would never provide one outside of showing me when we were face to face. The week of June 13th, Luis packed up everything and stopped speaking to me. He finally responded to my multiple texts in August when I stated he didn't provide me the material I bought. He then promised to provide a detailed invoice of where my money went. He keeps putting me off and is now back to not responding. Luis is a fraud and steals your money without completing the job. He made multiple construction mistakes my new contractor had to fix as well. He said he would pay me back the money he owed to me but has never followed through. Luis has stolen from me and shouldn't be trusted. He is a liar and wasn't paying his employees consistently as well. He was 6 weeks behind paying them at one point. Do not work with Luis!!!

XLM Construction LLC is NOT a BBB Accredited Business.

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