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Find a Location

Advent Air Conditioning, Inc. has 1 locations, listed below.

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    Business ProfileforAdvent Air Conditioning, Inc.

    Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1993

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    500 S Kealy Ave., Lewisville, TX 75057-4150
    BBB File Opened:
    6/12/1993
    Years in Business:
    42
    Business Started:
    11/1/1981
    Business Started Locally:
    11/1/1981
    Date of New Ownership:
    11/1/1981
    Business Incorporated:
    1/25/1984
    Accredited Since:
    6/1/1993
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Mike Douglas, Owner
    • Mr. Jason Chapman, Service & CNC MGR
    • Mr. Jared G Douglas, President
    Contact Information

    Principal

    • Mr. Mike Douglas, Owner

    Customer Contact

    • Mr. Mike Douglas, Owner
    • Mr. Jason Chapman, Service & CNC MGR
    • Mr. Matt Wikel, RNC & Retro MGR
    • Mr. Jared G Douglas, President
    Additional Contact Information

    Fax Numbers

    • (972) 221-1230
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I pay the business which installed my HVAC system on a new construction home in 2018 $19 per month for maintenance plan. They come out twice a year, they make necessary adjustments and replace filters (which i supply) and they make necessary repairs (which i pay for). I have struggled with air balance which i believe is because they miscalculated the size of the system that was needed or the needs of the distribution when the unit was installed. I've paid thousands of dollars to change out for dust/air particulate removal and to replace the thermostat twice to get better ***********************. They have come out twice a year and were supposed to also be performing routine maintenance like cleaning the pan and drain. They were out 6 months ago, and in the ensuing 6 months, suddenly i have a clogged and rusted out drip pan and their solution is that i now need an additional $1200 repair/replacement of said drip pan which was supposed to be prevented by their ROUTINE MAINTENANCE. This unit is only 5 years old and should not need replacement at this time.
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    5 stars

    04/28/2024

    I received multiple quotes for replacing my 24 year old ( still working ) HVAC and after comparing all of the suppliers, I chose Advent Air. ********************* spent the time to outline the complete duct system along with the return requirements that my home needed. He was very professional and obviously knew his way around an HVAC system. He recommended multiple upgrade to my duct system and return lines to improve the functionality of the new system.Installation day: I received a text message informing me of ****** arrival. ***** and his partner Q arrived and started removing the old unit and prepping the new replacement. About 2 hours later **** arrived ( he had text me that he would be stopping by ). He ended up staying for at least 4 hours laying out and installing most of the duct upgrades he outlined in his initial quoted visit, from his hand drawn diagram. He also assisted with removing the units and lifting the new units into the attic. Much more then I would expect a sales/evaluator to perform but Im sure the installation team appreciated the help.***** and Q worked professionally to complete the installation along with installing the extra return line and upgrading the master bedroom vent. The installation was finished hours before the projected completion time. Even their cleanup and control unit demonstration was performed with the customer in mind.The only problem I have, is when moving the new equipment into the attic, both sides of the unit were scratched. I am sure that this didnt affect the functionality but it was like getting your first scratch on a new car. Youll get over it, eventually. This company and their teams are first rate and I would recommend them to anyone that is looking for HVAC service / replacement.*********************** Corinth, **

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