ComplaintsforRomney Pest Control, LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A salesman for this company came to our door advertising their services. I asked several times if this was a contract because I did not want to be in a contract as we are a one-income household at the moment. He would not provide an answer. I asked him if services could be cancelled at any time and he would not provide an answer, instead changing the conversation. He told me services would be billed 3-4 days after the service was provided. They tried to take payment the same day as the serviceman came out. I also get an email after he leaves showing that I am in a 12-month contract and that they were coming back out in ***** days for another service, which he did not tell me about. I spoke with an account manager who stated basically I am stuck in a contract and he would work with me on the service dates which still does not help my pocketbook as I had already budgeted July out and now I am going to have this unexpected charge that I have to cover. This salesman was deceptive and dishonest and I don't feel this contract should be held up. I specifically told their salesman what my needs were and what I could and could not do.

  Customer response

  07/09/2024

  From: jacksonsherryr <************************>
  Sent: Wednesday, July 3, 2024 12:48 PM
  To: Info <************************************>
  Subject: My complaint

   

   

  The business i submitted a complaint on reached back and provided an acceptable solution. Am I able to cancel this complaint or **** it resolved?

   

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During my last scheduled pest control service, Romney's technician sprayed very erratically, causing damage to a painting and also causing pesticide residue to be visible on my walls and appliances. Romney is responsible for replacing the painting and having the residue professionally cleaned and sanitized. Despite repeated communications initiated by me and providing Romney with documentation they requested to resolve the issue, Romney management is being nonresponsive and attempting to have me cover some or all of the cost they are responsible for.

  Business response

  11/03/2023

  In response to the above complaint, we scheduled a retreat that was serviced on 8/28/23, which was an interior, exterior and garage service.  On 8/30/23, *** (our customer) requested us to come back out on a retreat and treat the interior and the garage.  On the 8/30/23 retreat, *** asked our tech about the damaged painting and getting reimbursed for it.  ***************************, our Service Supervisor, began working with *** to resolve the issue of the painting.  Most of the correspondence was between ******* and *** by text.  ******* had asked for the value of the painting.  We received two pictures of the painting, and could not see where our products caused damages to the painting.  *** apologized to ******* for his delay in responding back to ******* regarding the value.  *** stated that he had went to the store and the value of the painting was $500 plus tax.  ******* informed *** that we would issue a check for the $500 and refund the service fee.  *** then texted ******* that he had went online and that the exact picture was no longer available,  He stated that he had went to the store and picked out a completely different picture which was priced at $952.60.  *** also stated that he wanted to speak with our General Manager or he would resort to other methods or parties.  Our General Manager, *****************, called on 11/2/23 and left a message for *** to return his call in hopes of final resolution.  As of today, **** has received no return call from ***.  Romney feels as though we have showed good faith and offered to pay the $500 and refund the service fee.  Upon request, we can provide all correspondence with time and dates as well as the pictures of the paintings.  

  Customer response

  11/03/2023

  I am rejecting this response because: the response from the business is completely untruthful. It is true that I intially chose a painting that was $500 plus tax, which I wouod have been happy to have. However, **************** stated that the photos I sent him (which is what he initially requested) was insufficient for him to issue payment. He stated that he needed an invoice or receipt, which was not stated previously. Initially, I tried finding the painiting online for a quote, and the painting was not showing as available. So, I went back into the store and was informed by the staff that the painting had been sold and was no longer available. Therefore, I had to choose a different painting from their current selection, which I did, and submitted the documentation that **************** most recently requested. Upon doing so, **************** responded to ask me if I would accept service credit, which I declined. He then stated that he did not have authority to issue payment for the amount of the quote and would contact me the following day after he could speak with his Operations Manager. **************** did not follow up as promised, causing me to have to call the Romney office again this week. I was very clear that I would not toleate any more delays and wanted to speak to someone within the hour above ******************** authority. Then, against my wishes, **************** texted me stating that they are unwilling to pay more than $500. The new request for additional documentation contributed the $500 painting no longer being available, and I will not negotiate for what ******* is liable for. We also haven't resolved the issue of having my walls and appliances professionally cleaned from where their technician sprayed chemicals all over them (photos available upon request) -- further evidence of their carelessness. Romney must pay IN FULL IMMEDIATELY to resolve all issues. This is not negotiable.

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