Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out summer of last year. However, when I moved out, the apartment administered damage charges of $396.00 ($30 for oven cleaning, $96 for carpet cleaning, and $270.00 for retiling the tub). I admitted the oven needed cleaning. However, the leasing office could not provide a reason for the $270 charge and stated the carpet cleaning charge was from "indentation of furniture on the carpet," which is textbook wear and tear (unless they do not expect you to have furniture). Nevertheless, I attempted to get a reduction of bogus charges multiple times, which was met with a hang up by the office manager (*********) and them sending the bill to a separate billing group, ***************** Central Billing (Birchstone Central Billing). There, the billing group noted that I could appeal, which I did, but the only inquiry they ask Vista 121 was "do you stand on the charges." All Vista 121 had to do was say "yes" and that was the culmination for the appeal process. I informed them that I would file litigation for said charges, but I moved to ***********, which made litigation unfeasible. Further, I was open to settling the issue for $150, but I received no response from either Vista 121 or ***************** Central Billing. Now, I have derogatory **** on my credit, which means I must interact with a collection agency and take corrective action to my credit. I will do so, but not before I do the little I can to limit the amount owed. Under my interpretation of ***** wear and tear laws, both charges would fall under such. As such, I should have a reduction to the charges of $266, or at least a reduction of the carpet cleaning charge.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to bring to your attention a matter regarding the towing practices employed at Vista 121 Apartments. These practices are predatory in nature and improperly target registered residents, leaving them with no recourse and subjecting them to unjust treatment.*****************************, a registered resident at Vista 121 Apartments. ****************** vehicle, which she purchased just one month ago and has been properly registered since then, was wrongfully towed from the premises. The the towing company claiming that her vehicle was illegally parked when, in fact, this was not the case.************** has incurred significant financial losses, including towing costs totaling $349.00. Furthermore, her newly purchased vehicle has suffered damage as a result of the towing process, adding further financial burden and distress.I kindly request that the Better Business Bureau undertake a thorough investigation into the towing practices employed at Vista 121 Apartments. In conducting this investigation, I implore the Better Business Bureau to:1. Examine the towing practices employed by Vista 121 Apartments, specifically focusing on incidents involving registered residents.2. Assess the extent to which these practices are predatory in nature and whether they violate any consumer protection regulations.3. Investigate the specific incident involving *****************************, including the wrongful towing, the resulting damage to her vehicle, and the associated costs she has incurred.4. Hold Vista 121 Apartments accountable for their actions and request that appropriate measures be taken to prevent the recurrence of such predatory towing practices.5. Advocate for ****************** reimbursement of the $349.00 in towing costs and ensure that her vehicle is repaired at no cost to her, considering the wrongful nature of the towing incident.