Business ProfileforRegent Restoration

From tip from the plumber that supported us with the water heater, Regent Restoration solicited our business via phone call and messages stating that they were a repair company and they would could come, give a free estimate, and they would repair the damage. They arrived Monday, 2/26 to assess the situation. The tech asked for us to sign a document so that they can talk to our insurance company. I asked for an estimate and he stated that that was not his portion of the job and that his job was to see what needs to be done. I told him I was not going to sign anything and that I needed an estimate. I exclaimed that we were not going to reach our deductible so we wanted to know what we were going to have to be prepared for. He stated that they only deal with the insurance companies because they know how to handle them because the insurances job is to reject our claim and there is so much other things that is involved. I still did not sign because I was waiting on an estimate. No estimate came. They came the next day, drill hole in the wall, picked up the closet floor, put fans down, and cut a piece of the wall out in the garage. They arrived for about 5 minutes Wednesday, Thursday, and Friday each time to check on the fans. Saturday someone came to pick up the fans and wanted me to sign something that said the work was completed. I stated I would not sign because the work was not completed. It did not make sense because they were to repair what they tore up. He stated that he needed proof he picked up the fans. So he stayed for a while to get me to sign. I helped him write in his notes if my concern. They called and emailed me to state that was the first step. We had not heard from them about returning to repair. They sent an estimate to the insurance company for over 4700. Insurance had them deduct to 3700. The insurance sent us a break down of the inflated services they stated. Regent rudely stated they would resolve our concerns but passed it on.