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Business Profile

Foundation Contractors

A-1 Guaranteed Foundation Repairs
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business did work April, 2024. At the time I was told by the business that a permit from the City of ******* was not required. After work was done, the City of ******* will not approve work done, as permit was not pulled as required. Without the permit, the City of ******* will not give me a housing rehabilitation rebate that I am eligible for.

    Customer Answer

    Date: 10/30/2024

    I wish to close the case, as the business has complied with my request.

    Customer Answer

    Date: 10/30/2024

    I wish to close the case, as the business has complied with my request.

     

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this home about 2 years ago with a warranty for foundation repair. I paid $100 to transfer the guarantee. I called the company to inspect cracks that had been showing up. This was at the end of 2022. ******* came out, made measurements and said that it was OK in the garage area but said to call back in February. I called back in July, and ***** was set to come August 8. He was a no show. I called and said he'd come out then but needed the address. In the middle of me giving the address, the call ended. He did not come and did not return my call. I have since called daily and left my number but no one has responded.

    Business Response

    Date: 08/28/2023

    **************, 

     

    I'm glad we were able to meet together last week and enjoyed visiting with you. As we discussed, a communications team was operating on our phone lines which lead to some callas not coming through and service interruptions. I look forward to visiting with you again, and just to reiterate on our conversation, the foundation of the home is in good condition and no issues currently exist. Please keep me in the loop regarding your plans for the home and what I can do to help moving forward.

     

    Best Regards,

     

    *********************

    A1 Guaranteed Foundation Repair

    ************

    Customer Answer

    Date: 08/28/2023

    I have reviewed the business response and accept this resolution. ***** did contact me and came to the house. He spent time taking measurements, comparing them to previous measurements and assuring me that the foundation has been affected by the extremely hot weather. He said the cracks are seasonal and is not affecting the integrity of the foundation. 

    Customer Answer

    Date: 11/06/2023

    I am requesting that the BBB reopen the initial case #******** from August 2023. Dylan did come out and assured me the structure was sound but when issues continued, I obtained a structural engineer's report that stated, in fact, the 3 existing piers on the garage side need to be reinforced. This part of the repair is A1 Foundation Repair's obligation. I also need a new pier which they may bid on as well as drainage needs mentioned in the report.  

    Customer Answer

    Date: 12/15/2023

    I have filed a complaint against this company in the past but thought it had been resolved after Dylan came out for the 2nd time and assured me that the foundation was good. I decided to call in a structural engineer to evaluate because cracks were getting worse and the engineer said measurements were actually better than 10 years ago when they had come out after the initial repair. The exception was at the garage area that needed reinforcement of 3 piers. I also need a new pier. I sent Dylan the report. I called him when I didn't hear anything for a week. He said to give him an hour and he would send a bid and get me scheduled. I never got the bid and he said he'd send again but that he's extremely busy, and I won't be scheduled any time soon. Still no bid. The warranty that guaranteed my foundation for life is worthless if they keep giving you the runaround and make empty promises.

    Customer Answer

    Date: 12/18/2023

    I have made many attempts to reach A-1 Guaranteed Foundation Repairs. Phone calls have not been returned nor an email I sent responded to. I am extremely unhappy that my transferable lifetime warranty is not being honored. I am also concerned that I cannot sell my home in its present condition because of the foundation issues that need repairing. 

    Sincerely,

    ******** ** *****

A-1 Guaranteed Foundation Repairs is BBB Accredited.

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