Complaints

• Initial Complaint

  11/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The date of the transaction: November 17, 2023.Order#*****, *** Tracking Number: 1ZR4E2580231995387 The amount of money paid: $268.35 for (2) Ham/Turkey Sampler Packs ($191.90 + $76.45 shipping).I received (1) Ham/Turkey Sampler Pack on November 17, 2023 at 2:22pm.Upon Inspection I emailed the company that same day at 3:05pm and also at 3:07pm to make sure I was sending it to the correct email address: [email protected] received no response back. Since they are closed on the weekend had to wait until Monday, 11/20 to call the company. I called them from my job and spoke with a representative about the matter and asked her if this was going to be able to ship out by Wednesday so I receive prior to Thanksgiving. She informed me that she did not know who was going to call me but after speaking with her manager someone would. Never got a call back. Called back the next day no answer left v/m. Did the same thing that Wednesday this time was told the mailbox was full. ***** emailing again everyday from 11/22 until 11/24. No response back website says closed until Monday 11/27. Today is 11/27 still no response by phone or in writing. The company owes me the price of a sampler pack not received which is: $134.12 ($95.90+1/2 shipping/handling). Website says if you notify them by the next day that something is missing you are eligible for a refund. Sad because I really like the flavor of their food, can't work with a company that has poor customer service it cancels out the quality of the food when there are other sites that can provide both food quality and excellent customer service. Waiting on the resolution.

  Customer response

  11/29/2023

  The company processed my refund today. Thank you.

• Initial Complaint

  11/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a ham dinner on Nov 3, due to be shipped on Nov 13. I received all the sides on 11/15, with a note that said the ham would ship separately. I emailed them on 11/17 asking if they had an update, as I wanted to be sure someone would be home to get the ham into the house. No response. So I call them yesterday (11/21) and left a message asking them to please let me know if they planned to deliver our thanksgiving ham to me before thanksgiving or not and/or if a refund could be given. I havent heard a thing back from anyone. They delayed shipping past the date we agreed on and didnt contact me to ask if I was ok with the delay (per ftc regs). They have only delivered half of my order and it appears they dont intend to deliver the rest of it.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order (*****) for pick up. The email stated for pick up orders you could come anytime. I checked the website for hours of operation. I attempted to pick the order up on August 19th during those hours. The door was locked. I rang the bell several times and no one answered. I called the number left a message and have yet to receive a call. This order is payed for and I am just trying to pick it up. I have ordered from here in the past and didn't have any issues.

  Business response

  08/28/2023

  We apologize for the inconvenience this may have caused. We reached out to the customer and resolved the issue. We happen to be closed on the day of 8/19/23 due to a family emergency. We called and text the customer to establish a good time to personally deliver the items in question. Thank you so much for being understanding and a great customer! ******************** Team

  Customer response

  08/28/2023

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩