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Business Profile

Property Management

Mortgage Contracting Services LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attached notification was unexpectedly affixed to the door of a vacant home held in an estate for which I am the authorized administrator. The property is located in ***********, **. The number of the notice is included in the Account/Order/Tracking number field. The notice states "This property has been determined to be vacant/abandoned. This has been reported to the mortgage servicer. The mortgage servicer intends to protect this property from waste and/or deterioration. This property may have its locks replaced and/or plumbing systems winterized in the next few days...." This home is not abandoned. It is vacant because it is currently for sale and is identified as such by a real estate sign on the property. The property is being monitored, both by the real estate agent and by family members. The mortgage is not in arrears. The mortgage company denies any third party contract or authorization for access to or changes to this property. MCS asserts permission to take action on this property without any proof of authorization or identification of said authorizor. It includes no identifying information regarding their business location, their full identity, or contact options other than a phone number which goes to voice mail. The ********************************* in ******* advised that MCS has no authority to be on the property at all, much less to make any alterations to it. A voice mail with the notice number, my contact information, denial that the property is vacant/abandoned, and instructions to stay off the property was left on their system on 4/15/2025 after waiting several minutes to speak to a representative. There has been no attempt to contact me and no acknowledgement that further action has been halted. I want that assurance in writing.

    Business Response

    Date: 04/21/2025

    Hello,

    Thank you for reaching out to MCS regarding this matter. Based on the information provided, MCS has reached out to our client to inform them that no further action will be taken at the property. Please reach out to your mortgage company if there are any questions regarding MCS' visit to the property.

    Thank you,

    MCS

    Customer Answer

    Date: 04/21/2025

    I have reviewed the business response and accept this resolution since MCS states that no further action will be taken on this property. I will point out that MCS did not have the courtesy to reply to me directly despite my second phone call to resolve the matter, and their resolution directs me to contact the mortgage company that has already disavowed any contract with this company. MCS has not identified the 'client' they claim to have represented. Reputable companies do not behave this way.

  • Initial Complaint

    Date:04/10/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business who posted the notice on my front door had entered the property illegally without permission, and their representative who may have been the individual that posted the notice took totes of tools, building supplies, bldg ********* bike, pitboss sportsman grill, clothing, employer uniforms, etc. -- all done before the official foreclosure/sale date of the property. The phone number ************ posted on the notice leads to a message that irregardless of date/time you call says they are closed, and to leave a voicemail message - many voicemails where left and no call(s) were ever returned.

    Business Response

    Date: 04/11/2025

    Hello,

    Thank you for reaching out to MCS on this matter. Based on the information provided, a call was made to the 888 number, which went through to the customer service group. Please feel free reach out to them again in the future as needed. Please reach out to the local police department if items are believed to have been removed, in order to file a claim. For any questions regarding MCS' visit to the property, please refer to your mortgage company.

    Thank you,

    MCS

  • Initial Complaint

    Date:04/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, April 6, 2025 and unknown adult male with MCS was found on our residence camera peering in the front window taking multiple photos and videos on his ipad. After tampering with the lock he then taped a notice to our door threatening to change our locks on our residence. We have no communication with this person or company nor has our condominium association or mortgage company. MSC, Making Communities Shine, Mortgage Contracting Services have trespassed on a private road to enlighten themselves to peering in a woman's home and taking photographs and videos.

    Business Response

    Date: 04/10/2025

    Hello,

    Thank you for providing the property details. Based upon the information provided, MCS will be notifying our client that the property is occupied, and that no further action will be taken. Please refer to your mortgage provider for any questions regarding why MCS has visited the property.

    Thank you,

    MCS

    Customer Answer

    Date: 04/10/2025

    I have reviewed the business response and accept this resolution.

  • Initial Complaint

    Date:03/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company smashed my side windows of my door in, changed the lock, and damaged my property. My belongings were stolen. I have contacted my mortgage company and they advised they did not authorize this nor am I behind on payments. This is not a vacant property. ************ has advised for gas lines to be moved so we were unable to stay in the property until my renovations were conlleted. Upon inspection I found my property vandalized, items stolen and rummaged through.

    Business Response

    Date: 03/19/2025

    Hello,

    Thank you for having provided the details regarding the property in question. Based upon the information provided, MCS has reached out to our client to inform them of this incident. MCS has not visited the property since the incident in question, and will not be visiting in the future either. Any questions regarding MCS' visit to the property should be directed to your mortgage company.

    Thank you,

    MCS

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I came home 3/7/25 and found a no trespassing notice taped to my door from MCS who has illegally changed my locks, damaged my entry door, entered my property illegally. Ive owned this condo since 10/11/24 I called police. Police report filed, #******* called my attrny ***** ******** of Strongsville Oh -I am filing a suit for criminal damages and illegal possession. I called and share is info with MCS their office was promised someone would call me back never did. **Im giving you 7 days to contact me to resolve and pay for such damages Or Seeking multiple damages Cc: ***** ******** ***

    Business Response

    Date: 03/14/2025

    Hello,

    Thank you for having reached out to MCS regarding this matter. Based upon the information provided, MCS will be reaching out to our client in order to advise them of this complaint, and to take no further action at the property. Any questions regarding why MCS has visited the property should be directed to your mortgage company.

    Thank you,

    MCS 

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notice of vacant/abandoned house was left on our home 2/20/25. Called Mortgage company on 2/21/25, and they let us know that they did not send anyone out nor have any reports that someone was sent out. THIS HOUSE IS OCCUPIED! Please do not return or further action will be taken!!!

    Business Response

    Date: 02/24/2025

    Hello,

    Thank you for having submitted this notice regarding the occupancy of the home. While the property has been reported as occupied, a notice will also be sent to our client team to ensure that no further action be taken at this property. Please refer to your mortgage company if you should have any questions regarding MCS' visit to the property.

    Thank you,

    MCS

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MCS has falsely reported to my Mortgage Company that my property is vacant. I have spoken to my mortgage company and they have informed me not to open the door if MCS comes on the property again. This company has been sending people for about a month to take pictures of my property and to take on my door and my neighbors door as well to confirm if I'm come. They have come to my home during the night time trying to get me to answer the door. The documents that was left on my door where not professional and looks hand made. I believe this company is a scam.

    Business Response

    Date: 02/19/2025

    Hello,

    Based upon the information submitted, MCS is unable to identify what property has been visited. The document does not have an address that is listed in our system. Unless additional information can be provided, MCS will consider this matter to resolved, as there is nothing to tie MCS to the property.

    Thank you,

    MCS

    Customer Answer

    Date: 02/20/2025

    I am rejecting this response because: I would like to verify if the employee who is stated on the form works for the company if not, I will report this to the police. The form was issued with this company's name and if they cannot verify this than I will assume these documents are false.   

    Business Response

    Date: 02/24/2025

    Hello,

    No vendor by that name is shown to be affiliated with MCS, and MCS has no history of having visited the property that was listed. 

    Thank you,

    MCS

    Customer Answer

    Date: 02/27/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon inspecting a home again recently, I saw that this company had posted 2 letters on the front door. One saying that the home was vacant and or abandoned with the number *********, and the other with phones numbers of said company phone numbers, that they don't seem to answer. It has a Work order # M14902322 with a date of 3-23-2024 and IL620091031 handwritten on it. I am currently doing a title search on this property which is located at ***************************************. I have not come across any information that this property has a mortgage, and that no one has hired this company to do anything with it. It does have some tax *****, but still is in the name of the current owner. Since these papers have been posted on the front door, opened this home up to be broken into and vandalized, because before these were posted on the door saying it was vacant and abandoned. The home was not bothered previous to these papers being posted. If this company was indeed supposedly hired, I would like to have the name or names of who hired them. Because as it looks right now, they have trespassed on said property. I have spoken to the property elderly owner and was indeed told they still own the property and were looking to sell the home, but are not sure if they will be able to do that after the damage that has been done to the home after these papers were posted on the door. This home is located in the country with no really close neighbors, and posting right on the front door that it is vacant and abandoned is a grave mistake on this company's part and now the homeowner is looking at extensive repairs due to this incompetency and trespassing these papers opened up. If someone did indeed hire this company for this property, then I would like to know who it was? But I am quite sure that no one did. I will be advising the homeowner of my findings, and I hope she proceeds with a lawsuit, due to the many complaints of the same actions of this company.

    Business Response

    Date: 02/11/2025

    Hello,

    Thank you concern regarding this property. Any communication regarding this property will be held between the borrower and the mortgage servicer. If you should have any specific questions regarding this property, then those would also need to be forwarded to the mortgage servicer. 

    Thank you, 
    MCS

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday 3 February 2025 we found our house broken into and the locks changed. We found a "NO-TRESSPASSING" Notice taped to the front door from a company called MCS - MORTGAGE CONTRACTING SERVICES having a Delaware address of: ; Phone: ************ and ************; with a Work Order #: M15087123. We contacted the New Castle County Police, who refused to file a Police Report. The private residential real estate is under Bankruptcy Stay. We contacted the Business on December 31, 2024 and informed an Agent that the property is not abandoned or vacant. We have no Contract with this company.

    Business Response

    Date: 02/07/2025

    Hello,

    Thank you for reaching out regarding this matter. Any questions regarding the status of the property, or why MCS has visited the property, should be forwarded to your mortgage service provider. 

    Based upon the information provided, MCS has escalated a message to our client to inform them of this matter.

    Thank you,

    MCS

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company MCS has illegally entered my property place a note on a currently occupied residence stating theyre going to enter my home and do some work. They do not have any kind of connection with my mortgage company let alone am I behind my mortgage, I am up to date on my mortgage. however, police report has been made. You are criminally trespassed from my property. If you come on my property, you will be arrested. And given, Im in law-enforcement myself I would advise you not to come to the property again. Im not sure the game youre playing like many of the other people here you seem to be comfortable violating the law.

    Business Response

    Date: 12/20/2024

    Hello,

    Thank you for the property information that was provided in the complaint. Based upon the information provided, MCS has noted that the property is indeed occupied and will not take any further action against the property. In addition, MCS will notify our client of this complaint in order to prevent further notices being placed. If you should have any questions regarding MCS' visit to the property, please contact your mortgage company.

    Thank you,

    MCS

Mortgage Contracting Services LLC is NOT a BBB Accredited Business.

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