Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2023, my wife ****** and I hired ****** and his company, Eternity Lawn and Landscaping, to level an area of our background to accommodate for a pool, grill, and hangout area. I laid out the exact dimensions of the area I wanted to have leveled out and said I simply wanted a level area and was okay with him using whatever means necessary. His crew came out and began the work immediately, which I saw as very quick and timely and I appreciated it. However, he did not inform his crew what the dimensions or the location of the build were supposed to be. So instead of building it out into the dimensions as requested, they made it into a square that was significantly further back than I would have liked. Nevertheless, I was willing to brush it off so long as we were able to fit our amenities. We paid him in full expecting the job to have been fully completed. However, after going into the area and measuring out where we wanted to start setting things up, I discovered that the area they had built out with 4x4s and filled with rock was not leveled at all. The crew simply built out the area with their materials and took no effort to level it. I would have been satisfied if they came out in a timely manner to fix the mistake. However, as of writing this complaint, it has been a total of 41 days since I initially brought my concerns up to Manoah and in that time, no one has come out to correct the error and a majority of my phone calls and texts have been unanswered. A phone call between him and my mother-in-law was incredibly unprofessional and uncooperative on his part and displayed an unwillingness to finish the job we have paid him for. We asked for either a refund or for him to finish the job within the next couple of days and the attitude he displayed was incredibly disrespectful. My wife and I are seeking a full job completion and a refund of the money we paid him due to the inability to fulfill the contractual obligation within the promised timeframe.

  Business Response

  Date: 04/11/2023

  Thank you for bringing this to our attention. 

   

  This job was completed as discussed from the beginning and extra material was brought out to the job site and used free of charge during our return trip to try and address the customer's concerns. The Owner came out and the customer approved the completed job in person, at which time payment for the completed job was remitted. Nearly a month later, they voiced their concerns and claimed the surface was not level. 

   

  Materials and labor for this job was a total of $2,400 and was billed out at $2,700.

   

  This job was completed to the best of our ability and we did everything we could to leave the customer fully satisfied.

   

  Thank you and please let me know if additional information is needed,

  ***************************, CPA 

  Customer Answer

  Date: 04/11/2023

  Complaint: 19501018
  
  I am rejecting this response because:
  

  The company did not make a viable enough effort to respond to our complaints. After talking personally with the owner of the company, they agreed the job was incomplete and needed to be modified. On top of the unsatisfactory leveling of the yard, the 4x4 planks of wood that were holding the pit together were secured incredibly and have already begun to split less than 3 months after job completion. I have had to manually repair them in order to keep it secure. While this is an issue I could accept after a year, I cannot accept it after such a short span of time. Additionally, I have discovered property damage the job crew had created. Attached is a picture of what I have discovered is wiring to my sprinkler system. This damage has left my system permanently disabled and I cannot utilize it until the circuit is repaired. This quality of work is unacceptable and the behavior of the owner when requesting agreed upon repairs is inexcusable.

  
  Regards,
  
  *********************

  Business Response

  Date: 06/07/2023

  This job was completed with no damage reported when we finished and it was signed off on as satisfied with the results.