ComplaintsforWorld Car Nissan/Hyundai

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Friday, December 29, 2023, I bought a New 2024 ******* Palysade xrt with less than 60 miles. ***** driving on the 3rd day Monday, January 1, ************************************************************************ something underneath, the info on the dash was saying to release the parking break and the steering wheel proceeded to lock I ended in the middle of a busy street as we tried to turn the car completely shut off and it would not take the gears much less not able to go in neutral so at least I could push the vehicle out of the way and nothing happened . 10 days in and we had not heard from the dealer about the diagnosis Another ***** days pass and heard nothing about our car. We maid a call to the manufacture and they opened a case since it shouldnt have taken this long for a diagnostic, come to find out dealer and manufacture said it would take up to 7-10 weeks for a diagnosis. By this time my first payment is due. I called my bank who approved the loan and let them know about this. They suggested we let the dealership know we demand a buy back. The manufacture agreed but again no communication as they would call us back to what needs to happen next again no call no email. We got a hold of manufacture and they explained the process and that it would take time, after weeks and now months we receive a bogus offer that they want us to sign: they pay only value of the car and stated we would owe them a difference of $2400. We rejected this offer and went back to the dealer and spoke to the manager. He verbally agreed that that was unfair and would get ******* to pay the full amount and we requested our down payment back plus our 1st month payment since we hadnt had the new car he agreed to add it, again weeks have passed by and nothing has been done. It is now Friday February 23, 2024 and going on to a second payment with no resolution.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Deceptive practice. Nissan was aware they did not have the proper equipment to perform the requested diagnostic paid for on Dec 16, 2023. Dec 15, requested a diagnostic using chassis ears due to a noise in the rear of the car. The recommended repair was SHOCK ABSORBER REPLACEMENT REAR SHOCKS AND BEARINGS AND MOUNT MAKING NOISE. The shocks and absorbers were recently replaced. ************** said the technician connected my car to a machine that diagnosed the problem. I took my car back to shop that originally installed my shocks and had them replaced. The noise did NOT stop. I returned to Nissan on Jan 4, explained to ******* that Nissan misdiagnosed my car, the shocks were replaced a few days prior at the recommendation on Nissan but the noise did not stop. ******* requested a copy of the receipt to showing the work was done, since it was not done by them. Jan 5, ******* made a copy of the receipt and said the receipt was not itemized listing the shocks and absorbers separately. He also said if you use cheap shocks, they will make noise. ******* said he would call the repair shop to get part numbers and to see what warrant the shocks had. Jan 6, ******* said to bring the in for another diagnostic. Jan 9, I met with *******, requested chassis ears be used. Jan 10, the recommended services were SHOCKS: REAR BUSHING FOR SHOCKS ONLY and REAR WHEEL BEARINGS. Was told chassis ears were not used, tech drove the car. I told the tech the work was done on Dec 30, 2023. Jan 11, another diagnostic was done, same recommended services. Picked up my car on Jan 13, and returned Jan 16, requested chassis ears be used. ******* informed me they did not have a complete set chassis ears but they were able to put new batteries in one set and it seemed to be working. Jan 17, the technician was unable to properly diagnosis the noise using the chassis ears on my vehicle, UNABLE TO LOCATE SOUND DUE TO INTERFERENCE IN THE MODEL OF CHASSIS EARS AT THE DEALERSHIP

  Business response

  01/31/2024

  I am submitting a check request to ********************* for the amount of $185. We will reach out to her when the check gets to our office, it will take 5 to 10 days. I would like to say that we are not in the diagnoses business when the repair is not completed in our shop. In this case we believe that the noise could be due to a wheel bearing that needs to be replaced and faulty workmanship with the shocks and absorbers that were replaced elsewhere. My recommendation is that she return the vehicle to the shop that replaced those and have them take care of the problem.

  Customer response

  02/22/2024

  Complaint: 21210506
  
  I am rejecting this response because:
  

  On January 31, 2024 World Car Nissan stated they would issue a refund check of $185 as a resolution to my complaint filed in January 2024. I have not received a refund, nor has World Car Nissan contacted me.
  
  Regards,
  
  *************************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Today December 2, 2023:I had an appointment for 9am and showed up 10 minutes early. I came here for a diagnosis and checked in with them by text at 11:28am, 2.5 hours in. No response. I waited. 12:24pm (3.5 hours in) comes around and I went to find ******* myself for an update. He basically said they found nothing wrong with my car even though it's making odd noises. I honestly wonder how long they had the update before I had to go and ask for it myself. I asked him to just have them do my oil change so that I won't have to come back and he said they had free time to do it right away. My oil changes never took more than 45 minutes before, so after 1.5 hours of waiting (now over 5 hours there) to get my car from the oil change I, again, went to ask for an update because an oil change does not take 1.5 hours. ******* went to check on my car and he came back apologizing, stating my car is "still in the bay and the guy is just sitting there." So now, I'm starving because he said they could do my oil change right away, so I didn't ask for a shuttle. So now, not only am I starving, frustrated, still have the "normal" sounds going on with my car, BUT my oil also isn't changed because it was sitting in the bay the entire time and they never started the oil change!!! I'm extremely upset and I calmly asked to just pay for the diagnosis and take my car because I need to get out of there and go eat. ******* gave me a 10% discount on my wasted diagnosis charge for my "inconvenience", but that didn't stop my hunger or give me back my time. I shouldn't have had to pay for anything. I had him write/add in on my paperwork that they found nothing wrong with my car, because apparently that's only in the system for them and not the customer paperwork. I didn't want to stay and complain, I wanted to finally leave after being there for almost 6 hours. I checked out by 2:30pm and got my car back about 5 minutes later. I broke down and cried in my car out of frustration and starvation.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought the vehicle, from World Car Nissan ***** N Ih 35, ********, ** 78233-2613 and three days later of purchasing it, the vehicle started messing up. It started shaking and stopping when I would accelerate. I was told I had to make a schedule online for the service department to get my car fixed. I got seen two weeks later. my vehicle was in the shop for a whole month. When I finally got my vehicle back, it started shaking again on my way home. The same day I got it. I had to get a tow truck and take it back to them. The next day they called me and told me they officially fixed the suv. I got the car back and it started working well. six weeks later, it started shaking and stopping again in the middle of the road with my babies in the vehicle I was so scared another car is going to crash into us . I called them and they told me to get a tow truck and send the vehicle back to them again so they can see it. So I called a tow truck to pick it up and send it to them. For two months straight they had my vehicle. I would call every single day no answer nobody would call me about my vehicle. Finally, I get a phone call from a man **** stating my vehicle is ready. Its already been two months. I go to talk to the service manager name ******* about my vehicle. He says my vehicle is ready and its fixed. I drove my vehicle around world car Nissan just to make sure its fixed. As soon as Im driving my car, it starts shaking again and it stops when I accelerate. I immediately go back to World car, Nissan and I talk to the manager ******* again and tell him that the car is doing the same problems and why isnt it fixed. He said he heard noises coming from the engine and he felt it shake a little, but he said he talked to the man who fixed my car and the man told him thats just how its going to be and just to adjust to it. I told him that the car is messed up and if he knew my car was messed up also, why would he give my car back to me? He told me he didnt know my car stopped and that if I feel like something is wrong with the suv he will get a second opinion on my vehicle. My vehicle has been in their hands for a total of three months. Ive been paying 800$ for 3months straight with no vehicle. I call every single day nobody answers. Nobody returns my calls. My son has RSV and I cant even take him to the hospital he has to go back and forth for breathing treatments. I have to ride the bus with my babies because I have no transportation. Ive been asking them for a loaner and they tell me they have no loaners. This is a nightmare for me. I dont know what else to do. I keep asking for help and nobody helps me. And they cant fix my car. I got scammed and Im in need of help how can they give me a car messed up saying they fixed it and saying he new it was still messed up when I have a new born and a toddler. I dont want this vehicle no more its not safe. I need a new vehicle for my family.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My name is *******************. I dropped my vehicle off at World car ******* ******** ***** on approximately 1 March 2023 today is now for November 2023. I dropped my vehicle off because it was not excepting gas in the gas tank when I dropped it off I was told to park in the back of the lot next to the trees, I did so once I did so I had a ********************************************* my vehicle. Possibly 2 to 3 weeks later I came To get my title out of the glove compartment. Upon being taken to my vehicle, I was given the keys to the vehicle and I didnt need the keys to access it. All four doors were unlocked on the vehicle then I discovered that my subwoofer amplifier and stereo system had been taken out of the vehicle, I have talked to the general manager, ************ several times in reference to matter and Mr is saying that theyre not responsible for things that are taken out of the vehicle. However, they do have a sign up saying not responsible items taken out of vehicle, but is in the ceiling of the service department. Where no Patron can see it unless they looking up to the heaven. I have come to this dealership to have my vehicle checked I have voice recordings of people telling me that my stereo equipment has been brought up to corporate and corporate going to do something about it by the name of **** whom is the service manager. I have that recorded as well. Ive been here numerous times in the six months to check on my vehicle to see what the status of it. All Ive been given is the runaround lies and deception. Now on top of that today for November 2023, im finally picking up my vehicle, but it comes to find out my catalytic converter is missing. I talked with the ** and he said theres nothing they can do. If more information is needed please feel free to contact me.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* Accent that has consumed oil in the amount of 1 1/2-2 quarts of oil every **** miles driven. This has been ongoing with no resolution since 2018 (****** miles). Four consumption tests were performed, and each time we were told they sent the results to ******* Motor Co. They have no record of any of this at ******* motor co. Recently they convinced me to get a rental car while another diagnostic could be performed, with the promise that I would be reimbursed. I have an outstanding bill of $850, and two ******* Motor Co. emails stating the reimbursement amount would be deposited in my Zelle account. Now, I'm told the reimbursement has been denied. I am told that there is no warranty left on the vehicle. This is unbelievable since this issue was noticed at ****** miles. World Car Nissan ******* has had the vehicle for all service and failed multiple times to remedy the oil consumption issue. They also kept it 6 months simply doing nothing to the vehicle.

  Business response

  10/26/2023

  I believe this car is at ******************************************, that is the bill she is showing on the receipt, we did have the vehicle in our store several times in 2023: On January 6 we did an oil change, there were no other requests, the vehicle had ******* miles on the vehicle at that time, on January 19 the customer was complaining of an oil leak, thinking something happened during the oil change. We discovered that the valve cover gasket was leaking which is not related to the oil change and the customer declined the repair the vehicle had ******* miles at that time, on March 24, 2023 the vehicle came in and it appears the vehicle had gone into limp mode, the customer declined to have our store work on the vehicle and took the vehicle to ******************************************, the vehicle had ****** miles at that time. I am not sure what was done with the vehicle at *********************, so I really can't answer what ******* approved or did not approve. We did run a series of consumption tests in 2022, after those test ******* asked us to do an internal cleaning of the engine for sludge We did perform that and ran the consumption tests again and did not find excessive oil loss after that service, the vehicle at that time had approximately ****** miles

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a used 2020 ******* santa fe on may 17,2023. I took vehicle in today8/18 to tire shop and I was told that I have 1 tire on the vehicle thats 6 years old. #2 pf tire that has a plug In it. And I have already replaced #3 tire that also had a plug in it. I have previously contacted dealer in june where the vehicle was purchased before I replaced #3 tire with plug. Was told was not covered since I didn't purchase the tire insurance/warranty. So I went ahead and purchased new tire. This 2023 vehicle should not have had a tire that is 6yrs old and 2 tires with plugs if a 21 point inspection was done.

  Business response

  10/10/2023

  Although we do not check to see if there were any previous tire repairs, and although ******* does not warranty the tires on vehicles they manufacture, (tires are covered by the manufacture of the tires) We would like to make a goodwill offer of replacing the three remaining tires on your vehicle. I will have someone reach out to you to see if this is acceptable.

  Customer response

  10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

  **10/10/23 i received a call from world car ******* (****) he left a message stating  his manager  told him to call concerning my tire(was not sure what was going on). I called him back same day left a message. Called world car(****) on * 10/11/23 i did not leave a message.* 10/12 made call and left  message.

   

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Car was dropped off for service on 6/12. I was told they were about 1.5 weeks out from drop off and today marks 16 days my car has been at the dealership. Attached are the messages from the Service Manager who tried to help but indicates the technician will not get to my vehicle. This is after the Service Manager provided me his cell phone number to get it done on 6/24. Today is 6/28 and I have not heard anything from him. I have filed a complaint # ******** ************ ***. I asked for rental and none. The service manager said he would add me to the rental list but by that time my car should be ready. No one from the dealership has ever reached out with timeline, estimated completion. I would like to get my car back and reimbursed for the cost of the rental.

  Business response

  07/18/2023

  I believe we have been able to complete what we are able to do for *********************** he has picked up his vehicle. Looks like he just purchased the vehicle as a used car from North Park and may have been unaware of the damage underneath the vehicle that caused some of the components to fail. If he would like to claim for rental car coverage he could do so directly with ******* ***. There was no rental coverage with World Car 

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have brought my car in to World Car Nissan on three separate occasions requesting repair of audio related issue that occurs 100% of the time. I was told that the issue cannot be duplicated and nothing has been done. They have kept my car for days at a time without any action or real attempt to duplicate the issue. I have even offered to demonstrate the issue.

  Business response

  07/18/2023

  We have looked at this vehicles on 3 different occasions on 5/17; 6/2; 6/26, however whenever we have used one of our phones the audio systems were working fine. We checked to see if the correct update had been installed, and it has. We can only assume it is a fault within the customer's phone or cable that is being used to operate apple car play. ************* is certainly able to get a second opinion by taking it to another Nissan dealership, as we are unable to duplicate the issue. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling to this dealership about an unresolved issue with the check engine light. A few weeks ago they told me they WOULD NOT tell me what was wrong with the check engine light until they called extended warranty to find out what they would pay. The young man with glasses promised a call back after he did that and that never happened. On Saturday 6/24 I called and was very upset due to the vehicle not fworking properly and takes to the Service asst to the service manager ***** who claimed that it was common knowledge that when you go to service that you will be there for hours and I should have planned for that. After getting into many very slow heated confrontation with her she said that she would have the service tech and manger call me back, she ended up hanging up on me . When I called back she didnt pick up the phone. On Monday 6/26 I called before 8am and asked for the manager again and she gave me th same condensending attitude. I want the car diagnoses for free and THEYshould call entxtended warranty and find out what is covered not me as ***** said I could do. I dont work there so I have no clue what to ask. Why should I be doing go their job. I want the MANAGER to speak with me and ***** . What business lets their customer service tak to their customers in that manner and allows them to ruin our vehicles further by not helping! This is outrageous and *** been promised something that has not been delivered.

  Business response

  07/18/2023

  Certainly we apologize for the communication issues you have experienced. I notice that the vehicle was in our service department on 05/27/2023, look like we did some minor work. If the engine light is still on we would be happy to check that out for you at no charge

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