ComplaintsforWorld Car Nissan/Hyundai

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have brought my car in to World Car Nissan on three separate occasions requesting repair of audio related issue that occurs 100% of the time. I was told that the issue cannot be duplicated and nothing has been done. They have kept my car for days at a time without any action or real attempt to duplicate the issue. I have even offered to demonstrate the issue.

  Business response

  07/18/2023

  We have looked at this vehicles on 3 different occasions on 5/17; 6/2; 6/26, however whenever we have used one of our phones the audio systems were working fine. We checked to see if the correct update had been installed, and it has. We can only assume it is a fault within the customer's phone or cable that is being used to operate apple car play. ************* is certainly able to get a second opinion by taking it to another Nissan dealership, as we are unable to duplicate the issue. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling to this dealership about an unresolved issue with the check engine light. A few weeks ago they told me they WOULD NOT tell me what was wrong with the check engine light until they called extended warranty to find out what they would pay. The young man with glasses promised a call back after he did that and that never happened. On Saturday 6/24 I called and was very upset due to the vehicle not fworking properly and takes to the Service asst to the service manager ***** who claimed that it was common knowledge that when you go to service that you will be there for hours and I should have planned for that. After getting into many very slow heated confrontation with her she said that she would have the service tech and manger call me back, she ended up hanging up on me . When I called back she didnt pick up the phone. On Monday 6/26 I called before 8am and asked for the manager again and she gave me th same condensending attitude. I want the car diagnoses for free and THEYshould call entxtended warranty and find out what is covered not me as ***** said I could do. I dont work there so I have no clue what to ask. Why should I be doing go their job. I want the MANAGER to speak with me and ***** . What business lets their customer service tak to their customers in that manner and allows them to ruin our vehicles further by not helping! This is outrageous and *** been promised something that has not been delivered.

  Business response

  07/18/2023

  Certainly we apologize for the communication issues you have experienced. I notice that the vehicle was in our service department on 05/27/2023, look like we did some minor work. If the engine light is still on we would be happy to check that out for you at no charge

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my car for recall service, oil change and rotate on 4/22/23 Saturday around 11am, and pick my car on the same day around 5 pm, the receipt shows everything is done. Then on the following day,4/23/23, my car can't be started up suddenly. There were ZERO prior issues with my vehicle when I took it in. The dealer closed on Sunday 4/23, so I can only leave a message online on 4/23 and call them on 4/24. They asked me to jump the car by myself to drive there on 4/24, checked it and told me the battery died. My battery didn't have any problem before, my car used to start quickly and all lights were good, until I had the service with them on 4/22. The manager insisted that they take no responsibility for it and I have to pay the battery replacement for 303.03$. THE **** REPAIR TECHNICAL ***** AND YOU SHOULD TAKE RESPONSIBILITY OF THE ADDITIONAL PROBLEMS YOU CAUSE! If I am the only one, that *** be an accident, but I found BBB has several similar complaints like me recently, all of them came for the recall service and have more issues after that. I came to fix my car, not to break my car, and it brings a lot of inconvenience because it's Monday, we have to ask hours off from work to fix this.

  Business response

  05/02/2023

  ******************* brought their vehicle to us for an oil change, tire rotation and to have 3 recalls done. This was completed but it appears their battery was bad, this would not have been caused by the maintenance that was done on the car. They purchased a battery and paid for that repair. However at their request we have refunded the money charged to replace the battery as an act of goodwill, I believe that they were satisfied 

  Customer response

  05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car broke in July 2022 took to steel hyundia they said my catalytic converted was bad. We did not believe this and brought car home took it to this is now October big Es in News ********* he recommended we take it back to ******* because he believes it to fall under the extended warranty for the connecting rod... we choose to take it to world Car hyundia it was towed there we was called by service department and told it would be 30 days be for they could even looked at it. I told them ok. 60 days later no word so I called every day for 2 weeks. I finally went up there 1person could help. The time the next following week and nobody could tell me anything they took my number and nobody call. I went back the following week because nobody called this person told me there was still several months of work ahead of me. So I didn't need it at the time and decided to give them more time. A month ago was the next time contacted by **** he also had no follow thru and I winded up having to go back up there. Now they say the damage doesn't qualify because the motor didn't seize. They say that there is only wrist pin damage. But didn't tear the motor apart. Tgey are assuming the bearings and connecting rods are good just on the assumption because it did not seize. Saying a new motor would be 8k outta my pocket. They asked for maintenance records I provided everything. This car has been thru 2 catastrophic transmissions as well. A total of almost 2 year that I have had the car it spent in hyundia service. All I want is for them to put a motor in it because that's what they said they would do in the warranty

  Business response

  05/02/2023

  I believe that we have an agreement with ***************, we were able to get assistance from ******* to replace the engine in her vehicle with ******* covering 90 % of the cost. We did receive final approval on April 28 after submitting some additional documents and pictures. I understand our service advisor has reached out to *************** is has currently scheduled the repair.

  Customer response

  05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/28/22 my car was taken to the dealership due to it malfunctioning.I was advised it would take 4-6 weeks to get a diagnosis.I was advised my car wasnt put into the system until 12/2.On 12/13 I was advised that my warranty was still under the previous owners name still and needed to get fix before work started.The dealership never transferred the high tech extended warranty under my name, despite me paying for warranty since purchase date 8/21.Once this was resolved on 12/20 I was assured that my car would be looked at to receive a diagnosis.02/11 I went to the dealership,I was told that the dealership misplaced my keys and would need to have new ones made.I advocated for myself for 11 weeks talking to multiple service leaders to request a loaner.I received a loaner on 02/16 and was advised that I have to return every 10 days to renew the loaner contract.This has taken a huge toll on my mental health.Being a single mother to a 5-year old and working a full time job dealing with this is stressful and costly.The tight schedule they have to return or renew the contract on weekdays 8am to 11:30am or 1:00pm to 3:30 has been difficult with my job.The rental manager advised that I have to continue paying my monthly auto loan and also pay for full coverage insurance on a car that I have not seen since November 2022.I have to constantly go to the dealership to plead for an update,I was advised that there isnt any time to answer calls and I need to come in person for updates.3/28 I was told by ****** the tech responsible for my car that he hasnt even looked at my car or ordered the key.I spoke with new service manager **** in person on 3/28 he advised I would get a picture of my car and advisor **** would call me on 3/29/23 to give me an update. I got a call from **** today who said his last day would be 4/4 so there wasnt anything he could do and he would TRY to get me a picture of my car today.He read what the notes said and couldnt provide me with a plan of action.

  Business response

  05/03/2023

  We spoke to ************* today (5/2/2023) looks like we have a plan for repair and are currently waiting on her extended warranty for an approval for the work. We have scheduled the work to begin in the shop and will continue to keep her posted as to the progress

  Customer response

  05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  World Car Nissan is a world car scam! Note: There were ZERO prior issues with my vehicle when I took it in. I took my vehicle in to be serviced due to a recall notice I received from World Car Nissan, to get my ABS sensor replaced May 19th, 2022. They serviced my vehicle, notified me that it may take a minute for my car to adjust due to them doing the brake switch replacement. Upon leaving the establishment, I immediately felt my car spudding, but thought that it was just the car adjusting. I leave and go towards the nearby highway. As I increased my speed getting onto the highway, my brakes started to engage and my car abruptly stopped right in the middle of the 5'oclock highway traffic. I quickly used my left foot to alleviate pressure from the brake so that I could exit safely and park in a nearby parking lot. I called my husband to come pick me up because World Car was closing, and I did NOT want to leave my vehicle there overnight. The next day, I went and got my car and took it back to World Car to have them look at my car to make sure that they installed everything properly. The receipt given upon them "inspecting" my vehicle stated, " Customer states after the brake switch recall was performed, the brakes began to apply by themselves while driving & vehicle stalled. No problem found with brake switch adjustment. Vehicle has a bad ABS sensor, (which they supposedly "fixed") which can cause the customers concern." I declined further diagnosis due to lack of trust with this company. I then had my vehicle towed to my personal mechanic for them to properly diagnose the issue. They stated that " The brake switch was overtightened which caused significant damage to the vehicles rotors and brake pads." I had to pay $423.47 to get my Rotors and brake pads fixed, along with an adjustment to the brake switch! I want a refund because all of this could have been avoided had they installed my brake switch properly! Terrible customer ****************** practices!

  Business response

  03/29/2023

  On 05/18/2022 a 2015 Pathfinder (VIN *****************) was brought in for a Recall for a potential faulty brake light switch that can cause the vehicle not to start. The vehicle also had *** Light and Traction control lights on at the time it was brought in for service. The switch was replaced as per the bulletin and the customer left. The customer came back 2 days later complaining that the vehicle was applying the brakes by itself and the vehicle stalled. We sent the vehicle in the shop to be checked by our shop *******. He found nothing wrong with either the Brake switch or the cruise switch. He did see that the *** light was indicating that the wheel speed sensor was having a problem. The customer declined any further diagnosis and we have heard nothing about any other issue until this complaint.
  

  Customer response

  03/29/2023

  Complaint: 19518425
  
  I am rejecting this response because:
  
  There is a statute of limitations for 1 year to make a complaint. I did not want any of you working on my vehicle due to the condition it was left in. I was going to let it go, but I read more and more reviews about bad customer service and wanted to share my experience. I stated all of this info in my original complaint, and knew they would come back with this response. People should know about my experience and I have given proof to show the damage that was done from me bringing it in. My Abs light is currently on, and is NOT an indication of something being faulty or broken, according to my mechanic. My mechanic fixed the issue right away and Ive had zero problems since then. 
  

  Regards,
  
  *************************

  Business response

  03/30/2023

  We would be happy to look at the car again, but I am showing that we replaced a brake switch and a brake lamp switch The function of a brake switch which is a button that tells the computer that the brake pedal has been depressed, so that a signal is being sent to allow the ignition to start the car. It has nothing to do with the action of the brakes or abs function. The only adjustment is to create contact at a higher or lower position depending on the height of the person stepping on the brake, it does not adjust the actual brakes in any way. The brake lamp switch was replaced according to a campaign that found that some of the switches were sticking causing the brake lights to stay on. This also has nothing to do with the brakes or the abs system, it has to do with the brake lights.

  Customer response

  03/31/2023

  Complaint: 19518425
  
  I am rejecting this response because:

  I wouldnt have had any issues had I avoided the bogus recall notice that was sent to my address. My mechanic specifically stated that my brakes were engaged due to the repair that was done. I will be keeping my review up. Thanks!  
  
  Regards,
  
  *************************

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in on Monday, February 27, 2023 to get a complimentary oil change and to address some recalls that I had been putting off. I was told my car was ready and as soon as I turned it on I noticed that one of the lights on my dashboard was on. "IBA off" is not something I had ever seen and was totally unfamiliar with. I put the car in reverse and noticed that my back up camera was not working as well. When I checked out, NO ONE informed me of any issues or lights that had come on while the car was in their possession. I had not yet driven off and was forced to leave my car overnight so they could figure out what had happened. I spoke with ********************************* the next day and he informed me that the faulty part was on back order and would cost over $1300 not including labor costs. He also informed me that the issue just so happened to arise while it was in their possession, but it was not caused by them. The back up camera had NEVER so much as flickered or given any indication of having any issues. I had a properly working camera when I dropped off my vehicle with World Car Nissan. During checkout on Monday, I was informed that they had done some updates as part of the recall and now all of a sudden they were trying to wipe their hands clean of the issue they caused with my back up camera. When I picked my car up on Tuesday, my car had been reset so none of the dashboard lights were on. But, my car still did not have a back up camera. I did a test drive with ***** and found that now the blind spot detection was no longer working. *********************** had informed my husband that everything else was working aside from the back up camera. ***** was the technician who performed my recalls. *********************** (Manager) was quick to speak of ******, the shop ******* as soon as *****'s credentials came into question. World Car Nissan should just take ownership for having broken my car and fix what they broke. But, it is easier to deal with BBB than do right by their customers.

  Business response

  03/29/2023

  On 02/27/2023 a Vehicle (*****************) was brought in for multiple recalls and a complimentary oil change. The vehicle also had a FEB Light (Forward Emergency Braking) on indicating a problem in the safety system. The vehicle was written up and sent to the shop to perform the service and start on the recalls. After picking up the vehicle, the vehicle was brought back in complaining the rear camera was not working. We ran a diagnostic on the system and the testing showed that the system had been experiencing a communication error (Code U1000) and was not communicating with the Instrument Cluster. The camera will not work because it has to be programmed through the cluster. When we spoke to ************** said the FEB light had been on prior to bringing the vehicle in for repairs to us. We did price a cluster, but it is currently unavailable with no ETA of availability. We also contacted Nissan to see is there was any possibility that the updates to the transmission computer would cause a failure we were told they were not related. The FEB Light was indicating that the cluster was having issues before the vehicle was brought in. This was the first time this vehicle had been serviced in this shop, so unfortunately we have no history to trace the problem. It appears that the vehicle would need a new instrument culster.

  Customer response

  03/30/2023

  Complaint: 19512589
  
  I am rejecting this response because:
  

  The FEB light was never on in my vehicle so I do not know how this could have reported as a problem upon receiving my vehicle. 

  I was told that the problem was with my back up camera and that everything else was in proper working order. During the test drive with service member, I discovered that the lane change assist was not working. They broke the driver assistance technology that had been working PERFECTLY prior to taking it to WORLD CAR.

   

   

  
  Regards,
  
  ***************

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ongoing Problem. On December 14, 2021, I took my 2011 ********************** to World *********** North for service. The push button start would not start the vehicle as designed. Instead, the key fob had to be inserted into a slot located in the center console glove box. They advised me the cars Engine Control Module (***) needed replacement and required that I pay in advance. I paid $1,607.17 and they advised me the part would arrive in January 2022. They called about a week later that they received the part and I scheduled an appointment. On January 7, 2022, I dropped off the car and the two key fobs. After a couple of days, they called and advised me that they had contacted ******* Corporate for assistance because the *** didnt correct the problem. The Service Manager advised me that they and ******* Corporate concluded the car needed a couple of more parts. The parts were ordered, be he said it might take a month to receive them. A month passed and I heard nothing. Since I could never get anyone to help over the phone, I had to drive to the dealership periodically to get an update on the parts ordered. On each visit, I spoke with the Service Manager who advised me that the ordered parts had the highest priority, and that he would contact me when the parts arrived. I also advised him that for one key fob, they didnt return the door key that inserts into it. He stated they would give me a new one when they installed the parts.It's been over a year since the parts were ordered and Ive heard nothing. Repeated trips to the dealer for updates didnt help. We paid $1607.17 for a part that didnt correct the problem because the vehicle is still operating the same way it did before they replaced the ***. Since the *** replacement didnt correct the problem, we either want our money back or for World *********** North to correct the problem immediately. In addition, we want the key fob key replaced that they did not return.

  Business response

  01/27/2023

  Spoke to ****************, today, 01/27/2023, to explain that unfortunately the part which has been on order since March 2022 was still on global backorder and that as of today we still do not have an ETA from ******* as to when we might receive the part. We have been told by ******* that it is related to the chip shortage. We will keep **************** informed of the progress. 

  Customer response

  01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  12/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint with the service company. I had repairs completed via warrantly on Friday 25th. No complaints on the repairs or service tech that assisted us. I requested a rental, which my warranty claim approved, but they did not have any vehicle available. I called the warranty company and they stated I could get my own rental, pay out of pocket and submit for reimbursement. I did that. When I called to get instructions on submitting the rental reimbursement, the warranty company stated the Worldcar submitted a rental invoice and was paid $200. I did not receive a rental from World Car, so the rental invoice World Car Nissan submitted is fraudulent. I provided proof of the rental to the warranty company but cannot not get my refund until World Car Nissan refunds the $200. No one answers the phone at World Car Nissan. I have called for the last 3 days. I left a message with operator, I sent message to the comment and requested call back. No one returns any calls either. The warranty company called and no one answers. I would like World Car Nissan to answer their phones, refund the **************** the $200 so I can get reimbursed. I attached my correspondence with the ****************.

  Business response

  12/13/2022

  We spoke to ************** and have refunded the $200 directly to her

  Customer response

  12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed to this dealership service department a month ago due to a leak coming from the radiator area. I have been trying to get an update as to what is wrong with my vehicle cost to repair and when will it be ready. I can never talk to anyone in the service department and no one returns my calls. I have called multiple times every week and have left multiple messages for service department personal and managers and still no word on what is going on with my vehicle. I have been told by the receptionist if I want to talk to someone I might have to go there and talk to someone in person. But with my busy work schedule I havent been able to do that. I work on federal level emergency management and we stay very busy so I cant just stop everything and go talk to these folks. Why cant they just return my calls and let me know what is going on with my car. If they were too short handed and they cant handle the job they could have told me that a month ago and I would have had it towed to another ******* dealership but they told me the job would be done no later than 2 weeks. Its been over a month and I have no idea what is going on with my car. Please help.

  Business response

  08/16/2022

  We spoke to **************** last week concerning his repair, we have the vehicle scheduled to begin work on Wednesday, August 17. We also spoke to **************** today to confirm

  Customer response

  08/18/2022

  Complaint: 17691976
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer response

  08/18/2022

  Complaint: 17691976
  
  I am rejecting this response because:

  The folks at world car did speak to me. But not until I called and called and called and they kept transferring me to different people and I kept getting the same answer. Our service department will contact you to give you an update about your vehicle. And no one would ever call me. I asked the receptionist to transfer me to a manager a few times but the manager would never answer his or her phone. Last Friday (12 August) a manager finally answered the phone and I let them know what was going on and he said he would look into it and have the service department contact me that day, but honestly he didnt sound very concerned and predictably no one contacted me. Someone contacted my wife yesterday (17 August) and they told her that our car was going to looked at today. So hopefully someone calls us before the end of the month to let us know what is going on with the vehicle. I already knew what was wrong with the vehicle, I just didnt have time to fix it due to my busy work schedule. Now that I had to resort to asking the BBB for help in getting this company to provide us answers, I can only imagine the repercussions we will face from this dealership.

  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩