Reviews

Review Details

• Review fromEd G

  Date: 03/16/2025

  1 star
  Purchased an as is Nissan murano for ****** During the test drive the engine was slipping and there was a check engine light on. We asked the dealer to have the service department run a diagnostic and they said it was the mass air flow sensor. They never said once it could also be a bad transmission, turns out it was the transmission, we were willing to pay the 500 to 1000 repair cost but it turns out it was never the mass flow sensor and it was the transmission. They offered us 5000 in order to take back the car, what a joke.

• Review fromThomas R

  Date: 03/06/2025

  1 star
  We purchased a used 2024 Nissan Altima in January 2025. Not long after purchasing I realized there was some damage to the front end of the car. Upon further inspection I realized the damage was pretty extensive. I contacted our salesman on January 30, 2025 and they agreed to fix any damage to the vehicle. I scheduled an appointment to have it fixed. Before the scheduled appointment I received a call from the salesman that we would have to reschedule. So I did. I accidentally scheduled the new appointment for when we would be on vacation so I missed it. Now they are refusing to fix the vehicle. Stating that it has been 30 days and it is their company policy that they are no longer responsible. Why was I never made aware of this policy? When the salesman cancelled the first appointment why did no one mention that we were on a ticking time clock to get the vehicle fixed? Why did their mechanic not notice the damage to the vehicle upon accepting it and putting it on their lot to sell? They are claiming they didnt notice it had any issues prior to us purchasing the vehicle. They said the vehicle has a clean car fax. I bought the car under the impression that it had no issues and had been through their shop and inspected! All I wanted was for them to fix the damages as they agreed to do! The manager (who is the one refusing to fix the vehicle) will not speak to me. I have been calling repeatedly all day.

• Review fromAndres A

  Date: 01/25/2023

  1 star

  Andres A

  Date: 01/25/2023

  My problems began when i purchased a truck back in June 2017, i kept having problems with the transmission shifting gears, i took it to the shop to have it serviced and they only made it worse, finally they got it where it was the same as when u purchased the vehicle (hard shifting) but not without a technician driving it home and smoking inside the truck, so i decided i wasn't gonna take it back to them anymore fast forward to December 2021 I traded the truck in for a 2021 **C, the very next day the front axle broke when i went to use the 4wd and it came apart on the highway which almost made me lose control, they took the truck in and i got a loaner from them a few days later i got mine back saying everything was fixed. I kept from using 4wd because i was afraid, when i did i heard some popping so i disengage it right away and tried to contact them, I got an appointment made and they changed the oil and told me i would have to schedule a new appointment to have the front end looked at, after a couple weeks of waiting due to my work, I got a new appointment, when i got there they told me i was under factory warranty (**) so i had to go to a ** dealership to have it looked up and serviced, again i had to leave the truck one and use my other vehicle for months because of work, finally on early December 2022 i got the ** dealer to look at the truck and they ordered the parts, got call January 2023 to have it taken care of, they guy from service call me that evening and told me i was lucky to have made it that long because the front suspension was coming apart, they replaced the axle and did what they could on the front suspension, when they replaced the axle the driver side broke again like it did when I first engaged the 4wd on day too, I made several attempts only for them to try to charge me $3,000.00 for parts and labor this after initially purchasing a Platinum vehicle warranty! These people are crooks! Stay away, they only trying to get your money.

  Patterson Nissan of Longview

  Date: 01/26/2023

  My name is *************************** and I am the General Manager.  You can call or text me at ************ to see how we can resolve this situation.  This is the first time I have heard about it and I would love to help.  

• Review fromFelicia F

  Date: 07/10/2022

  1 star
  Just traded in my car for a dodge challenger sxt told them that the windshield was cracked the plastic piece over the odometer was cracked missing a piece of the driver's door hole in driver's seat windshield wipers are terrible 2 of the tires are almost bald one of the key fobs doesn't work was not cleaned brakes squeak and make car shake and they told me the reason why the car jerks is because of a cold start been driving for 30mins how can that be I think I was sold a lemon with high payments and apr because I had no money down just a trade in when I told the associate about all the things they only fixed the windshield and I asked did yall only fix the windshield no reply and that was 3 days ago I was told they were great and i have had previous experience with patterson Nissan so I for sure never thought this would happen boy was I wrong and wronged how can a company do that to someone who is already struggling and feel good about themselves because they got a sale and trying to let me keep it the way it is highly disappointed and had my hopes up for this company please don't do this to people I understand used but this is a mess that no one should have to deal with