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Business Profile

New Car Dealers

Peters Chevrolet-Chrysler-Jeep-Dodge-Ram-Fiat
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my car back in August and have been able to drive it only 4 months It has been in the shop for electrical issues and now I only have ****** miles on it and they said my transmission is out . I paid this car off completely ****** total ..I still have lots of warranties on my car and the dealership had it for a while before they took it to ***** I was not given a rental until a few days ago when we had to get rude and ask for a general manager. I was told my car has still not been touched .. this is insane . I have for small children and lost my husband in May . I need my car back . I need communication from Peters . I was sold a lemon. I have not even put ****** miles on this car since I bought it

    Business Response

    Date: 05/10/2024

    Our Service Manager, ******, has communicated with *************. He passed on his personal cell number in the event she has any more communication issues.  We definitely understand that the repair is taking longer than expected.  We are committed to making sure her vehicle is returned to her fixed.  All the parts have been ordered for her vehicle and all but a few have arrived.  The estimated time of arrival on the remaining parts is the first to the middle of the week with the estimated completion of the repair being the end of the week.  We have submitted it out to a **** dealership to do the work.  Once the repair is complete we would like 24 hours to test drive the vehicle to make sure it is ready to return to *************.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 ***** Equinox from them on May 5, 2023. When i signed the paper work not only did it say there was 16k miles on the vehicle which is inaccurate because when i test drove it there was over 20k miles. I know the salesman had to drive to ***** to pick it up for me to even see it. On May 15th, I was driving on interstate and my check engine light came on along with engine reduced power. I immediately called the salesman that sold me the car because I am a single mom and needed a reliable vehicle and it was only 10 days after purchasing the vehicle. He told me he would have to call me back.. so I decided to head to the dealership since he was still there. I dropped my car off in the night drop off spot. I was told the following day what happened and it was fixed. I left the dealership and immediately realized it wasnt driving right. So I brought it back and talked to the salesman again and he was the go between ***** (service ****** Last week, the same thing happened. I was driving and the check engine light came back on along with the engine reduced power. Supposedly it was fixed yet again. Got it back today (June 9th). The rpms are still running super high and its not running correctly. I feel like Im getting the run around and was sold a lemon from get go. To top it off. I was going to try to trade it in and the salesman said well I can always have them clear out the codes and make it look like its ok when you trade it in so it wont dock you for that. Makes me think thats been done before and they knew something was wrong with it when they sold it to me.

    Business Response

    Date: 07/07/2023

    We have contacted the customer and are attempting to trade her into a vehicle of equal value for the same payment.  

    Customer Answer

    Date: 07/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Peters Chevrolet-Chrysler-Jeep-Dodge-Ram-Fiat is BBB Accredited.

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