Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey everyone- Same issue as everyone- was redirected from a website trying to get help from an LLC- thought this was a legitimate site as it was called "tax id support" and had same colors as IRS. Its hard for me to get scammed- but boy-this company is good. Paid $250.00 that was debited from my account on 06/27/2024- but received NOTHING in return. No LLC, no EIN, no Mail, no email, no tax documents. Nothing. I never even got an "order number" or transaction ID" right after my payment- so i have no way of tracking this order down. Thank God my BANK has the website documented. I finally realized when i was filing my taxes- i never got this item. I wrote their message center- no response. Looking at all the complaints and this place is scummy. I sent about 11 requests demanding a call. More than likely, if i do not get my full refund. I am filing a lawsuit. If anyone is reading this, i highly suggest you do the same. I dont have time to wait around and have my money and time wasted. I see the owner is blaming others for their lack of service and following up-- lets just cut to the ***** and demand our money back and ensure this place gets their site taken down.

  Business Response

  Date: 04/17/2025

  Our records indicate that we spoke with you regarding a refund. 

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/08/2024 I applied for an EIN online for a new business I was setting up. I was brought from the **** website to taxidsupport.com. I was surprised to find the cost of filing to be $250, so went so far as to exit my web browser, go back to the *** website, and click their link to online file. I was still redirected to taxidsupport.com and therefore thought it was a required avenue to file for my EIN. Recently, my husband applied for an EIN for his forestry business, and the same link got him to the free form that I had been scammed out of seeing. I emailed the company explaining that I had somehow been redirected to their site and felt that I was therefore misled about their services (namely thinking it was a required avenue to apply for an EIN), and requested a refund of my $295. I haven't heard back from them and am now seeking a resolution through BBB.

  Business Response

  Date: 02/04/2025

  You would have selected our website from a ****** search. The link states that this is an AD for a paid service. 

  Our records show that we have not received any form of communication from you regarding your application. This complaint is the first communication we have received. 

  Once we have assigned an active EIN number, we are not able to cancel/refund. 

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because: Though I cannot prove with documentation that I was redirected from the government site to taxidsupport, I did not click their sponsored ad on ******. I have read through other complaints on BBB about this company, and am not the only one that was redirected from the *** website when trying to create an EIN. Since the service is free via the government website, it seems implausible that the company "cannot" offer a refund on an active EIN, but is choosing not to with claims that I clicked their ad, which I did not. 
  

  Business Response

  Date: 02/11/2025

  You are incorrect. There is no way to be redirected from the *** website. The *** would not allow that. Our link was an advertisement for a paid service to assist with the application process for a new EIN number. Per our cancellation/refund policy, once the service has been provided, we do not issue a refund. 

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting an immediate refund of the $295 charged to me on my credit card on 11/29/24 by TAXIDSUPPORT.COM (**), an online company, for the *** application of a LLC. This is a free service provided directly by the *** and I was misled by their website, which presented itself as an official *** resource. The site lacked clear disclaimers indicating that they are not affiliated with the ***, which misled me, and came to find out later, several others, as documented by numerous complaints on the Better Business Bureau website and across several Internet forums. I never recruited this company for this service and neither did they do anything for the *** filing, only deceptively created a payment portal for payment after the application was completed on their online site, which deceptively mimicked an IRS process. Also, the collection of sensitive information, including my Social Security Number, without properly identifying their company or clarifying their lack of affiliation with the ***, is highly concerning and completely unacceptable. This behavior constitutes deceptive and potentially illegal business practices. I have already taken the following actions: Reported this transaction to my credit card company as deceptive and fraudulent activity; also advising them that the internet, the BBB, are full of similar complaints of being duped by this company. I plan on filing a complaint with the **** ******************************** I contacted the company for a refund of the $295 and they finally responded on 12/16/24, initially stating that they would refund $100, suggesting acknowledgement of wrong doing, but later when I pressed the issue for a full refund, they declined and stopped responding. I am demanding the following actions be taken immediately: Refund the $295 charge without delay (the credit card used for the payment has been cancelled so need to mail in a refund check) and need to delete all my personal information from their records permanently.

  Business Response

  Date: 01/28/2025

  Website- taxidsupport.com, not *******.

  First page of our website:

   

  What is a *** / Tax ID Number?

  
  A Federal *** / Tax ID Number is utilized for the identification of business entities, trusts, estates, and other types of entities. As per the ***, all businesses typically require a Tax ID Number. This identification number is commonly necessary for obtaining licenses and permits, as well as for the purpose of opening a business bank account.

  
  What's the process?

  
  Step 1: Choose the type of entity you have and complete our questionnaire.
  Step 2: Our representatives will verify for any mistakes or missing information and submit your application to the ***.
  Step 3: You will receive an email from our representatives containing your official *** *** document. Once the processing is complete, you can also download the document from our website.

  It can be perplexing for non-experts to fill out and submit an application for a new Tax ID Number. As your authorized e-File provider, we work with the *** on your behalf. In case of any discrepancies in the information provided by you, we will rectify them and ensure that your filing is completed promptly and accurately.

  Disclaimer on every page:

  TaxIDSupport.com is an authorized e-File provider helping clients obtain Federal Tax ID Numbers from the ************************ (the ******* We specialize in working with clients to obtain their documents in a timely manner. TaxIDSupport.com only works on behalf of our clients and is not affiliated, in any way, with any government agency.
  TaxIDSupport.com offers a paid service in which our staff prepares and submits your Federal Tax ID Application to the *** on your behalf. Alternatively, you can visit the ******* website and complete your application for a new Federal Tax ID at no charge. By submitting your information and agreeing to our terms you authorize TaxIDSupport.com as your third party designee. TaxIDSupport.com does not verify the information submitted on your application. We do not offer any legal, financial, or other professional advice outside the scope of our service. If you need legal advice related to your business, please contact a licensed attorney.
  Why choose TaxIDSupport.com? We are an authorized e-File provider for the *** to process applications for new Federal Tax ID Numbers on behalf of our clients. We are strictly a business-to-business (B2B) service helping new businesses file and submit new applications in order to streamline the process. We provide a very simplified application process which reduces errors and allows us to obtain your documents in a quicker timeframe. If any issues do arise, our dedicated support staff are here to help. You can speak directly with us by visiting our contact page.

  A screen shot was provided showing the disclaimer when you submitted the application.

   

  We received your email on Saturday December 14th, 2024, at 5:05AM CST. See below:

   

  ******* ******
  reported via the portal
  (Sat, 14 Dec 2024 at 5:05 AM)
  
  Why have I been charged $295 on my credit card? I obtained an *** online from *** for a newly established LLC on 11/29/24. I did all the filing myself and neither sought or obtained any support doing the same. I understand that it is a free service offered by the ***. Kindly refund the same amount to the credit card on file used for the transaction.

  -Since our office was closed, we responded to your email during normal business hours on Monday December 16th, 2024, at 8:55AM CST.

   

  12/16/24 08:55 AM

  Hi ******* ******,
  
  
  Please be advised that once an Employer Identification Number (***) has been issued, the application cannot be canceled. We appreciate your understanding in this matter. We are, however, able to offer a refund of $100.00 to the original method of payment?

   

   

  Below is the email exchange:

  ******* ******
  replied
  (Mon, 16 Dec 2024 at 9:28 AM)
  
  To:Support

  
  But we never recruited your service and you did nothing in this process. The *** application and issuance by the *** is a fee-free service. I have not brought it up with the *** yet, but there appears to be a deceptive set up link to the *** service and which then defaults to your portal for payment at the end.
  
  I urge you to, therefore, immediately refund the entire amount of $295.
  
  FYI, I already have the *** and there is no question of you canceling the application.
  
  There are several complaints on BBB regarding your process, with several other persons similarly affected.

   

  12/16/24 09:50 AM

  Hi ******* ******,
  
  You placed your application through our website back on November 29th. We processed and assigned the *** number on the same day at 9:55AM CST. We are not able to refund the fee once we have processed the application.

   

  12/16/24 10:38 AM

  ******* ******
  replied
  (Mon, 16 Dec 2024 at 10:22 AM)
  
  To:Support

  
  You are engaging in a fraudulent, deceptive and misleading activity. And you know that. You are masquerading as an *** site and fleecing money. Do you understand that.
  
  Again, the *** application and service is a free service and is issued immediately, and not because of anything you did. You only got paid because of deceptive tactics.
  
  I have already notified my credit card company for fraudulent activity and if you don't reciprocate sincerely with refund of the entire money of $295, I am going to take additional measures.

   

   

  Since you stated that you contacted your credit card company, we no longer responded and wait to hear from your credit card company. 

   

  As far as your personal information goes, all personal information is purged from our system once the *** number is assigned. We no longer have your social. 

   

  Customer Answer

  Date: 01/28/2025

  I have reviewed the business response and accept this resolution. 

  
  

  They are certainly not doing the right thing. Their approach is deceptive and immoral, but yes, I did get the refund through my credit card company after a complaint was filed.

  
  

  Thank you.

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Transaction number ***********in the amount of $295 at 08:43:54 on TaxIDSupport.com. This website misled me to believe this company as the official resource and process for submitting the *** application to the ***. After the payment was submitted, the response email from TaxIDSupport seemed suspicious. With additional investigation, it was found a free service is provided by the *** to obtain an ***, which is the official submittal process. This company also has collected sensitive information with properly identifying this company and its lack of affiliation with the ***. Therefore I am seeking a refund of $295 and the permanent destruction of personal information/records.

  Business Response

  Date: 12/17/2024

  Your refund was processed, and all personal information was purged from our system.

  Customer Answer

  Date: 12/19/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression I was on an *** Website requesting a Tax ID Number for an Estate. I have no experience requesting Tax ID Numbers, so I provided my **************** card for payment. I did receive communications back from them that the Descedants Social Security Number I provided did not match the ***. I then spoke with my *** who said thee is no charge for a Tax ID Number if you go to *******; which I did and I received a Tax ID Number from the **** I NEVER received any subsequent communications for this company and I certainly did not receive a Tax ID Number. The $295.00 should be refunded to my **************** card. *****.

  Business Response

  Date: 12/09/2024

  A cancellation email was sent to the email address provided on the original application. 

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 11/15 Guy has a website that mimics that of the irs, same look and color. Offers a service that clearly states free if you scroll down to bottom of page. I thought based on look and feel of website it was associated with the irs. Was wondering why i was being charged for a free service from ***. Just thought it was new and was odd.

  Business Response

  Date: 11/29/2024

  Once an active EIN number has been assigned, we are not able to cancel. 

  Customer Answer

  Date: 12/02/2024

  I am rejecting this response because:  their response is not sufficiently detailed to substantiate their claim. My initial claim stands  i expect a full refund  

  
  

  Business Response

  Date: 12/03/2024

  We received your application on 11/15/2024 at 2:53PM CST. Your application for ***************** was processed and an EIN number was sent to your email *************************** at 2:55 PM CST. 

  First page of our website:

  What is a EIN / Tax ID Number?

  
  A Federal EIN / Tax ID Number is utilized for the identification of business entities, trusts, estates, and other types of entities. As per the ***, all businesses typically require a Tax ID Number. This identification number is commonly necessary for obtaining licenses and permits, as well as for the purpose of opening a business bank account.

  
  What's the process?

  
  Step 1: Choose the type of entity you have and complete our questionnaire.
  Step 2: Our representatives will verify for any mistakes or missing information and submit your application to the ***.
  Step 3: You will receive an email from our representatives containing your official *** EIN document. Once the processing is complete, you can also download the document from our website.
  It can be perplexing for non-experts to fill out and submit an application for a new Tax ID Number. As your authorized e-File provider, we work with the *** on your behalf. In case of any discrepancies in the information provided by you, we will rectify them and ensure that your filing is completed promptly and accurately.

  Our disclaimer on every single page:

  ***************** is an authorized e-File provider helping clients obtain Federal Tax ID Numbers from the ************************ (the ******* We specialize in working with clients to obtain their documents in a timely manner. ***************** only works on behalf of our clients and is not affiliated, in any way, with any government agency.
  ***************** offers a paid service in which our staff prepares and submits your Federal Tax ID Application to the *** on your behalf. Alternatively, you can visit the ******* website and complete your application for a new Federal Tax ID at no charge. By submitting your information and agreeing to our terms you authorize ***************** as your third party designee. ***************** does not verify the information submitted on your application. We do not offer any legal, financial, or other professional advice outside the scope of our service. If you need legal advice related to your business, please contact a licensed attorney.
  Why choose ******************************************* are an authorized e-File provider for the *** to process applications for new Federal Tax ID Numbers on behalf of our clients. We are strictly a business-to-business (B2B) service helping new businesses file and submit new applications in order to streamline the process. We provide a very simplified application process which reduces errors and allows us to obtain your documents in a quicker timeframe. If any issues do arise, our dedicated support staff are here to help. You can speak directly with us by visiting our contact page.

   

  Under the terms of service, you agreed to:

  When you place an order through our website, your order begins processing immediately. Due to varying processing times, you may request cancellation after your order has been placed but we cannot guarantee that your order will be canceled. Once we have begun processing or completed your order, such as by submitting an application to the *** on your behalf or by obtaining a service through the *** on your behalf, your order cannot be canceled.

  Our website looks nothing like the office *** website. It is a website that provides one service and that is to obtain a EIN number. The ******* website the first page goes into different services through the *** with tons of information regarding taxes, refunds, etc. 

   

  Now, our statement still stands, once an active EIN number has been assigned, we are not able to cancel. 

   

   

   

   

   

   

  Customer Answer

  Date: 12/07/2024

  I am rejecting this response because:   ***************** uses the same website colors and logo on their websites to mislead and gain trust. Posting my email on a public forum with the intent to intimidate can potentially violate several laws, depending on the content and context. This back and forth appears to be pointless. A refund would suffice. 
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting an immediate refund of the $295 charged to me for the *** application on 11/16/2024. This is a free service provided directly by the ***, and I was misled by your website, which presented itself as an official *** resource. Your site lacked clear disclaimers indicating that you are not affiliated with the ***, which misled me and many others, as documented by numerous complaints on the Better Business Bureau website.Additionally, your collection of sensitive information, including my Social Security Number, without properly identifying your company or clarifying your lack of affiliation with the ***, is highly concerning. This behavior constitutes deceptive and potentially illegal business practices.I have already taken the following actions:Reported this transaction to my bank.Filed a complaint with the ************************ (***).Notified the relevant credit bureaus of potential identity theft.I am demanding the following actions be taken immediately:Refund the $295 charge without delay.Cease any processing or submission of an *** on my behalf.Delete all my personal information from your records permanently.Immediately cease and desist from your fraudulent activities.Failure to comply with these requests will result in further legal actions, including but not limited to contacting law enforcement authorities and pursuing legal remedies for damages caused by your deceptive practices.This message serves as a formal notification of my intent to protect my rights and privacy. I expect prompt action on your part.

  Customer Answer

  Date: 11/26/2024

  This company ended up responding to my email complaint and provided a full refund. I have no issues with them at this time besides pretending to be the ****

  Business Response

  Date: 11/29/2024

  Your refund was already processed, and a confirmation receipt was sent to your email.

  Customer Answer

  Date: 12/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought EIN but I was told I already have one so I requested a refund because the purpose was to obtain it but I have yet to hear back about my refund We have acknowledged your request to cancel Transaction ID # [*********** ]. Please anticipate a 7-10 business day timeframe for the completion of the cancellation and refund process. Following the return of funds to the original method of payment, you will be promptly notified via confirmation email. Thank you for your patience and cooperation in this matter. Please note, if you file a dispute/charge back with your financial institution, we will be unable to process your refund and will need to wait to hear from them

  Business Response

  Date: 11/13/2024

  As of 11/13, today is the 7th business day. As stated to you, please allow 7-10 business days for the cancellation/refund process. 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for a recent transaction on your website. I mistakenly thought I was on the official *** website, where applying for an EIN is a free service. Unfortunately, I didn't realize that TaxIDSupport.com is a third-party provider that charges for assistance with EIN applications. The website's fine print about fees was difficult to notice and led me to believe this was an official IRS page. Upon realizing the mistake, I applied for a refund immediately, as the process appeared misleading and unexpected. They trick customers into believing they're the *** official site and make it seem like you have to pay a fee. If not refunded, i will handle a dispute with my bank.

  Business Response

  Date: 11/13/2024

  Your refund was processed back to your card. 

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $295 for a service to get an EIN number for my business that is free through the government website but there was a website link on the *** page that scammed me. I want a refund of my money for predatory advertising and scamming me out of my money and information.

  Business Response

  Date: 11/11/2024

  Our website is Tax ID Support. We do not have a website link on the *** web page. You found our website through ******. We did not scam you. We state who we are, what we do and why we charge a fee on our website. 

  Customer Answer

  Date: 11/12/2024

  I am rejecting this response because:   Their business practices are completely predatory. They made their website appear as the *** in a ****** search so they could easily fool unsuspecting people. It is no wonder they have such low business ratings. I would warn everyone not to do business with them. They charge hundreds of dollars for a service you can do yourself for free. 
  

  Business Response

  Date: 12/03/2024

  In the ****** search it states that it is an "AD", a paid service. Once you get on to our website, it states who we are, what we do and why we charge a fee. The information is there for you to read. Yes, you can apply for an EIN number at no charge through the *** or you can hire someone to file the document for you and handle the application process. You can file your taxes for free, or you can hire someone to file them for you. There are several services you can do for free, or you have the option to pay a professional to do the work for you. We provided the service requested by you.