ComplaintsforTax ID Support
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was filing for an *** which I did not know was free. This company poses as the *** charging nearly $300 to issue a number. I did receive in my email what looks like an official *** letter with an ***. I am in the process of determining if the *** number issued is real or fake. Per the ***, charging for an *** number which is free and collecting the necessary information to do so is illegal. Huge scam and I am now concerned about identity theft.Business response
07/10/2024
As stated on our website, we are a Third-Party filing company that charges a fee. Below you will see information from our website:
What is a EIN / Tax ID Number?
A Federal EIN / Tax ID Number is utilized for the identification of business entities, trusts, estates, and other types of entities. As per the **** all businesses typically require a Tax ID Number. This identification number is commonly necessary for obtaining licenses and permits, as well as for the purpose of opening a business bank account.
What's the process?
Step 1: Choose the type of entity you have and complete our questionnaire.
Step 2: Our representatives will verify for any mistakes or missing information and submit your application to the ***.
Step 3: You will receive an email from our representatives containing your official *** EIN document. Once the processing is complete, you can also download the document from our website.
It can be perplexing for non-experts to fill out and submit an application for a new Tax ID Number. As your authorized e-File provider, we work with the *** on your behalf. In case of any discrepancies in the information provided by you, we will rectify them and ensure that your filing is completed promptly and accurately.EIN-TaxFiling.com is an authorized e-File provider helping clients obtain Federal Tax ID Numbers from the ************************ (the "***"). We specialize in working with clients to obtain their documents in a timely manner. EIN-TaxFiling.com only works on behalf of our clients and is not affiliated, in any way, with any government agency.
EIN-TaxFiling.com offers a paid service in which our staff prepares and submits your Federal Tax ID Application to the *** on your behalf. Alternatively, you can visit the ***.gov website and complete your application for a new Federal Tax ID at no charge. By submitting your information and agreeing to our terms you authorize EIN-TaxFiling.com as your third-party designee. EIN-TaxFiling.com does not verify the information submitted on your application. We do not offer any legal, financial, or other professional advice outside the scope of our service. If you need legal advice related to your business, please contact a licensed attorney.
Why choose EIN-TaxFiling.com? We are an authorized e-File provider for the *** to process applications for new Federal Tax ID Numbers on behalf of our clients. We are strictly a business-to-business (B2B) service helping new businesses file and submit new applications in order to streamline the process. We provide a very simplified application process which reduces errors and allows us to obtain your documents in a quicker timeframe. If any issues do arise, our dedicated support staff are here to help. You can speak directly with us by visiting our contact page.Who we are
We understand the importance of your time and the abundance of choices available for filing for a new Federal Tax ID. Nevertheless, we eagerly anticipate being your preferred choice for this task. Our team of dedicated and well-informed representatives is committed to delivering unparalleled customer service and is enthusiastic about assisting you.
We work only on behalf of our clients, as an authorized e-File provider by the ***. We have no direct association with the *** or any government agency outside the scope of being an authorized e-File provider.
Rest assured, we will go above and beyond to make this process effortless and free of stress for you. While you focus on your business, we will handle all the necessary federal filings to obtain your documents.Is there a fee for your service?
You also have the option to visit the *** website and obtain your EIN for free. However, for many of our clients, this process is not as straightforward. In cases where an EIN cannot be assigned online, the *** requires manual assignment, which involves strict adherence to their policies and guidelines. You will need to fax specific documentation and meticulously fill out official federal forms, ensuring every minute detail is accurate. Any errors on the government form, even a single incorrect box checked, will result in the rejection of your EIN application without any explanation or notice.
To save you from the hassle of spending countless hours on the phone and navigating complex instructions and forms, our trained representatives are here to assist you. They will handle the difficult government forms, prepare supplemental documentation, and communicate with the *** to ensure your EIN is assigned.
Our website simplifies the process by helping you select the correct entity type, and our user-friendly application allows you to submit your EIN application to our trained representatives. Just like how many individuals prefer to pay a fee and have someone ensure their taxes are filed correctly, we offer our assistance to help you obtain your EIN.Once an active EIN number is assigned, all personal information such as social is purged from our system.
A refund cannot be issued once an active EIN number has been assigned.
Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for a service not knowing or being explained on the website that applying for EIN number for an deceased relative is free from the IRS.I would like a refund for a service because it was due to false advertisingBusiness response
06/05/2024
Our website explains in detail who we are, what we do and why we charge a fee. Once we have assigned an active EIN number, we are not able to refund.Customer response
06/05/2024
I am rejecting this response because: The website did not explain in detail the assigning an individual an EIN number is free of charge from the *** we are not a business. Also a family that needs advice should find a company to help not take advantage.
Business response
06/07/2024
First page of our website:
What is a EIN / Tax ID Number?
A Federal EIN / Tax ID Number is utilized for the identification of business entities, trusts, estates, and other types of entities. As per the **** all businesses typically require a Tax ID Number. This identification number is commonly necessary for obtaining licenses and permits, as well as for the purpose of opening a business bank account.
What's the process?
Step 1: Choose the type of entity you have and complete our questionnaire.
Step 2: Our representatives will verify for any mistakes or missing information and submit your application to the ***.
Step 3: You will receive an email from our representatives containing your official *** EIN document. Once the processing is complete, you can also download the document from our website.
It can be perplexing for non-experts to fill out and submit an application for a new Tax ID Number. As your authorized e-File provider, we work with the *** on your behalf. In case of any discrepancies in the information provided by you, we will rectify them and ensure that your filing is completed promptly and accurately.Disclaimer on the Estate application:
EIN-TaxFiling.com is an authorized e-File provider helping clients obtain Federal Tax ID Numbers from the ************************ (the "***"). We specialize in working with clients to obtain their documents in a timely manner. EIN-TaxFiling.com only works on behalf of our clients and is not affiliated, in any way, with any government agency.
EIN-TaxFiling.com offers a paid service in which our staff prepares and submits your Federal Tax ID Application to the *** on your behalf. Alternatively, you can visit the ***.gov website and complete your application for a new Federal Tax ID at no charge. EIN-TaxFiling.com does not verify the information submitted on your application. We do not offer any legal, financial, or other professional advice outside the scope of our service. If you need legal advice related to your business, please contact a licensed attorney.
Why choose EIN-TaxFiling.com? We are an authorized e-File provider for the *** to process applications for new Federal Tax ID Numbers on behalf of our clients. We are strictly a business-to-business (B2B) service helping new businesses file and submit new applications in order to streamline the process. We provide a very simplified application process which reduces errors and allows us to obtain your documents in a quicker timeframe. If any issues do arise, our dedicated support staff are here to help. You can speak directly with us by visiting our contact page.Customer response
06/07/2024
I am rejecting this response because:
As was stated on the response letter saying its a complicated process i am sorry I dealt with this company not needed for individual estates I would appreciate at least partial refund.
Business response
06/13/2024
As explained, we are unable to refund once the *** number has been assigned.Business response
06/13/2024
As explained, we are unable to refund once the *** number has been assigned.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is using deceptive practices in order to get money from customers. Their website looks almost exactly like the *** website and requests information that is similar to the *** website. I applied for an EIN at a cost of $250, which I have now learned should be FREE through the ***. It's sickening to learn that other people have experienced the same thing. The information is buried in the fine print at the bottom of the website, which looks more like a fwebpage ooter than part of the form I completed as a customer.I believe I am owed a refund, and this business should make clear that their service is NOT required in order to receive an EIN and that an EIN can be obtained for free. This is clearly intentionally deceptive.Business response
05/21/2024
As explained, once an active EIN number has been assigned, we are unable to issue a refund.
First page of our website:
What's the process?
Step 1: Choose the type of entity you have and complete our questionnaire.
Step 2: Our representatives will verify for any mistakes or missing information and submit your application to the ***.
Step 3: You will receive an email from our representatives containing your official *** EIN document. Once the processing is complete, you can also download the document from our website.
It can be perplexing for non-experts to fill out and submit an application for a new Tax ID Number. As your authorized e-File provider, we work with the *** on your behalf. In case of any discrepancies in the information provided by you, we will rectify them and ensure that your filing is completed promptly and accurately.Disclaimer on every page including directly below the submit button before checking out:
EIN-TaxFiling.com is an authorized e-File provider helping clients obtain Federal Tax ID Numbers from the ************************ (the "***"). We specialize in working with clients to obtain their documents in a timely manner. EIN-TaxFiling.com only works on behalf of our clients and is not affiliated, in any way, with any government agency.
EIN-TaxFiling.com offers a paid service in which our staff prepares and submits your Federal Tax ID Application to the *** on your behalf. Alternatively, you can visit the ***.gov website and complete your application for a new Federal Tax ID at no charge. EIN-TaxFiling.com does not verify the information submitted on your application. We do not offer any legal, financial, or other professional advice outside the scope of our service. If you need legal advice related to your business, please contact a licensed attorney.
Why choose EIN-TaxFiling.com? We are an authorized e-File provider for the *** to process applications for new Federal Tax ID Numbers on behalf of our clients. We are strictly a business-to-business (B2B) service helping new businesses file and submit new applications in order to streamline the process. We provide a very simplified application process which reduces errors and allows us to obtain your documents in a quicker timeframe. If any issues do arise, our dedicated support staff are here to help. You can speak directly with us by visiting our contact page.Customer response
05/23/2024
I am rejecting this response because: The business has a history of engaging in this deceptive practice. Although the disclosures they cite here are indeed on the website, they are not readily available to the consumer. This exact issue has been filed with the BBB over 100 times and the business has made no clear effort to mitigate the issue. Their website still looks like the *** website. Their disclosures are not clear. Their site is optimized with search engines so that their homepage (where the only clear disclosure is that I can find on their website) is skipped altogether and search engines direct people straight to pages on their site where these disclosures are "fine print" that does not clearly inform the consumer. I truly don't understand how their practices are legal. Their response to this issue, refusing to issue a refund "after an EIN is assigned," which happens almost immediately and is clearly an electronic process that costs them nothing, simply highlights the ways this company maliciously benefits from both deceptive/unfair practices and price gouges a process that would otherwise be $0.Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company acts under a fraudulent vail. They make you think their part of the **** And then take your money and it doesn't even make things work correctly. SCAMBusiness response
05/01/2024
After reviewing our system, we are unable to locate an application for you. You stated that you are disputing the charge amount of $127.00. Please note that our fee is $250.00. It seems that you went through a different third-party company.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/28/2023 Approximately 9:30 AM In an attempt to file for an EIN online I clicked a sponsored ad that misled me to believe they were providing me tax services. Taxid-us.com They asked for personal information but under the guise of a legit government entity the alarm bells weren't going off yet.They even mentioned that the filing fee was 100% tax deductible when they display the $249 fee. I was really suspicious when they promised a turnaround time that seemed unlikely during the holiday season.Their support hotline personnel were rude and could not tell me anything other than my application was pending. After further research on BBB.org I found others have fallen for the same scheme.Business response
12/29/2023
After reviewing our records, we do not show that you used our services. We also do not charge a fee of $249.00.Initial Complaint
11/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This website/company is 100% a scam that the actual *** should block/put down... I clearly don't work in taxes and was attempting to get an EIN number for a condo hoa fee.. well this site that basically passes as "***" will charge you 330 dollars for it; I assumed this was the real deal and of course it's not. I will now have to get a number from the actual *** site, dispute transaction with my bank, and talk to someone from the *** so that whatever this company requested is cancelled.Business response
11/15/2023
After reviewing our syst4em, we do not show that you used our services. We charge a one time fee of $250.00.Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The website is misleading and I submitted a request for the *** number. I realized the very next day that I didn't need to pay and I called the very next day to request a refund. The original request is showing that it is still "processing" and it has been over a month. Please see attachment. In addition, the phone # is constantly busy and they do NOT respond to online requests being submitted. I am requesting that my money be refunded in full ASAP.Business response
10/11/2023
We do apologize for the delay in your refund. A confirmation email was sent to the email address on file regarding your refund.Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Tax ID support is a scam. I tried applying for an EIN thinking it was the IRS website. When I got to the end for payment, I realized that an EIN doesn't cost $250. I tried leaving the page but accidentally hit submit button for payment. I immediately called Tax ID Support and was told I would be issued a refund. An email was sent on August 14, 2023 stating I would be issued a refund in 7-10 business days. I have yet to receive a refund and they blocked my phone number so I can't call them regarding my refund. I also reached via email to no avail.Business response
10/03/2023
We do apologize for the delay in your refund. A confirmation receipt was emailed to you at the email address provided.Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have requested a refund, which they said would show up in 7-10 business days but it has been almost a month.Business response
10/05/2023
We do apologize for the delay in your refund. Your refund was processed, and a confirmation receipt was sent to your email.Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I online getting a ein number for a business permit. I thought I was contacting the IRS. I was charged 250.00 dollars. Later that day I received an email from tax id support stating they could not help me because I already have an ein number and I would have to call the IRS at this number. When I called the IRS they verified my information and gave me my ein number. I asked if the would refund me the 250.00 since I already had one. They IRS lady told me I got scammed by a third party. I contacted the Tax id company and they agreed to return the money ( written in emails). They said wait 7-10 business days. Still no refund I'm concerned a company like this has my personal information now. Sincerely, ****** ******Business response
08/30/2023
A confirmation receipt was resent to your email regarding your refund. Your refund was processed back to the original form of payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
150 total complaints in the last 3 years.
26 complaints closed in the last 12 months.