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Find a Location

Texas Star Title and Loan has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Texas Star Title and Loan

      128 W Marshall Ave Longview, TX 75601-5339

    • Texas Star Title and Loan

      2199 Gilmer Rd Longview, TX 75604-2547

    • Texas Star Title and Loan

      6514 S Broadway Ave Tyler, TX 75703-4667

    • Texas Star Title and Loan

      6420 S State Highway 37 STE 1 Mineola, TX 75773-7923

    • Texas Star Title and Loan

      1617 S Broadway Ave Tyler, TX 75701-4202

    Business ProfileforTexas Star Title and Loan

    Title Loans
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Texas Star Title and Loan has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Texas Star Title and Loan

        128 W Marshall Ave Longview, TX 75601-5339

      • Texas Star Title and Loan

        2199 Gilmer Rd Longview, TX 75604-2547

      • Texas Star Title and Loan

        6514 S Broadway Ave Tyler, TX 75703-4667

      • Texas Star Title and Loan

        6420 S State Highway 37 STE 1 Mineola, TX 75773-7923

      • Texas Star Title and Loan

        1617 S Broadway Ave Tyler, TX 75701-4202

      Location of This Business
      128 W Marshall Ave, Longview, TX 75601-5339
      BBB File Opened:
      11/26/2018
      Alternate Business Name
      • Texas Star Title Loans
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I got a title loan threw Texas star title and Loan last year in September for a $2000 loan Ive been making payments every month since I got the loan of $688-$700 and one time $1200 cause the took my car based off a late payment what I dont get is that when I called their office to ask them how much have I paid since I got my loan is they dont wanna look it up but when I did make payments they told me I could make another payment within 3 days of $2000 to get my title back but the economy we live in these days thats not possible but the interest on the loan is ******% Ive only been paying interest this whole time Im very disturbed and angry that they have took over 3 times of the worth of my loan and they have my car & the title now but they gave me til the 26th to pay $600 to get my car back well I cant work if I dont have the only transportation I had was my car plus they have my car up for sale on their lot right now so Im very disappointed and I would like the *** penalties to take actions if possible I know Ive paid over $8,000 to this company for a $2000 title loan

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tammy M

      1 star

      07/01/2022

      When I applied for a $100 loan and told April, manager I would pay this account off within a weeks time. She said I would receive a phone call on or about the 3rd of the month. I have never received a phone call, not last month nor this month. Here it is July 1, 2022, 9:14 am and they automatically sent thru a payment tomy bank for $30, without my agreement or any contact from April at the Mineola Texas office. I asked for the phone number of the corporate office and April said she is the corporate office. Well if she is or was the corporate office, she is a horrible example of doing legitimate business practices. Do not use them.

      Local BBB

      BBB Serving Central East Texas

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