Business ProfileforChristian Brothers Automotive

March 11 I took my 2002 ****** Tundra to Christian Brothers Automotive in ******* **. It was not going into gear without revving the engine. *** determined it was the rear differential. We asked who they would do the work and they said American Differential. We were going to have it towed to American, but *** said they only charge us $120 above what American would charge. This sounded very reasonable since *** said we would have to tow it over to American. We contacted American and got an estimate of $1500-$2100 and that is with American pulling off and putting on the rear end, which *** would charge us to do. We went to pick the truck up on the 15th of March and the differential repair cost was $2995. This was about $1000 more than expected. When we picked up the truck we asked for the invoice from American and we were told it would come in after the first of April. We waited until after tax day and I went into *** on 4/16/2024. I was told that the accountant would not be in until Thursday but she would email me the invoice and confirmed my email address. I called on Friday and was told that she had left for the day. I called again on Monday and the owner or manager got on the phone and asked me why I wanted the invoice. I explained the situation and he said "the invoice is not broken down per vehicle and it does not matter what American charges us". I told him it very much matters because we made our decision to leave the truck with *** based on that exact information. He proceeded to tell me that I would not be receiving the invoice that it was none of my business. Very specifically on the *** website it states that they function with integrity and transparency, which is false advertising. I contacted *** corporate office by email and have yet to hear back from them. I have contacted American Differential by email and they have not responded either.