ComplaintsforThe Credit Wholesale Company, Inc.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The rep for this company told me that it would be $45 per CC charge. I was elated with this very minimal rate. But none of this was true. My first CC charge had a %5 payment to Wholesale Payments to use their service. Not a set fee of $45 per charge. I told my rep I was cancelling the service. She denied her statement of $45 per charge but it was backed by my office manager as well. They are now charging me for monthly fees because they did not cancel when I asked them to cancel. Very upset. I would never recommend this company.This occurred Feb 2024 and I immediately told my rep to take the equipment and cancel my account. I called the ********************** today after discovering that they did not cancel my service. They understood that I never used their service but cancelled right away after discovering the %5 fee. They told me I would have to pay a $295 termination fee. I explained that I would not pay this cancellation fee and I expected to be reimbursed for the monthly $90 fees they were charging me. They told me they would not do this. Date of experience: calling to get them to finally drop my service and stop charging me $90 monthly was June 25, 2024. They still have not dropped my service demanding the $295 fee for something I never used. They told me they would send me to collections if I did not pay. I will not pay them the $295 fee and I expect reimbursement for the monthly charges.

  Business response

  07/03/2024

  Dear **************,

  I hope this message finds you well. I want to extend my sincerest apologies for the inconvenience and frustration you have experienced with Wholesale Payments. Your feedback is extremely valuable to us, and I regret that our service did not meet your expectations.

  Our records indicate that you contacted us on April 30th regarding the charges and were informed that the monthly fee was $45, not the $25 a month you were initially told. In an effort to rectify the situation, we offered to waive your service fee to $0 and reduce your pricing to 3%, which you declined, opting to cancel your service instead.

  I understand from your communication that despite your request to cancel, the service was not terminated as promptly as you wished,resulting in continued charges. For this oversight, I deeply apologize.
  To address your concerns, we are prepared to take the following actions:

  Refund the charges for ****** May, and June, totaling $270.

  Waive the Early Termination Fee (***) of $295.

  Ensure your service is canceled immediately.

  We hope that these measures demonstrate our commitment to resolving this issue to your satisfaction. While we have not receive the completed cancellation forms, we will process the refund and the waiver of the *** without further delay and close out your account.

  Again, I apologize for the negative experience you have had.We strive to provide excellent service, and it is clear we fell short in this instance. We hope to have the opportunity to serve you better in the future.
  Thank you for bringing this matter to our attention.

  Sincerely,

  ********************************
  Vice President of Operations
  Wholesale Payments

  Customer response

  07/05/2024

  I have reviewed the business response and accept this resolution. 

  Refund the charges for ****** May, and June, totaling $270.
  Waive the Early Termination Fee (ETF) of $295.
  Ensure your service is canceled immediately.

  I will file a complaint again if I do not receive the payment of $270 within 15 days

• Initial Complaint

  04/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The mgr ****** had me fill out an application only for merchant servixes. I worked as 1099 told always, no contracts, cancel anytime, no penalties, no annual fees, etc. i was told barely be $2.00 on 10 k and make nothing pay nothing. Tokd equipment free. Charged inmediately approx $26 &$35 & change to my bank. Not even set up.called customer service told i signed a contract. Wow! Tell even clients no contracts & lied to me. I was scammed, defrauded by ************** dn wotk. *************** said no will get regunded, not pay 300 cancelation fee or 99 annual fees never told. I requested to see it in writing & denied multiple times. Only when contacted Support found out jad a contract which was blank on bottom when tirned in an application. I keep getting charged. I want 1) fiully refunded for rach month charged, want the 2 prepaid return labels, all customers entitled to, as requested multiple times in emaiks & calls to return equipment trying dince October 2023. Want it canceled as requested from day found out scammed, without pentaltoes or snnusl fees as ***** promosed to remove. !$272 including May. Plus each month charged plus temove 99 annual scammed, no cancelation fees bc lied to zero! Then said 3 year contract mgmt wrote after application sent in blank bottom & never discussed. Lie to all customers no contracts & go by Wholesale payments, **** worst company ever liars & scammers! The amoubt is on going want ot stopped as promised in 10/2023!! Plus $99 $300 they defrauded on blank application calling it a contract never signed!! Blank bottom application told no fres , cancel anytime, no contracts is bogus advertiding!! Plus nank fees $34 each time overdrawn bc promised not charhing & getting refund. Still charged eavh month. On 5/3 be 8 mos of charges est below.$235 plus $105 & they caused me emotional distress, financial lpsses, etc charged each month theteafyer but not enough storage to send today.

  Business response

  04/30/2024

  We deeply regret the frustration and inconvenience you've experienced regarding your merchant services with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  After a thorough review of your account and the circumstances surrounding your sign-up process, we understand the confusion and miscommunication that occurred. While our records indicate that you did sign up for our services and received them for several months, we acknowledge the discrepancies in the terms communicated to you initially.
  
  We sincerely apologize for any confusion regarding the contract terms. It appears there was a misunderstanding, and we take full responsibility for any misleading information provided during the application process. Please accept our sincerest apologies for any emotional distress or financial losses you may have endured as a result.
  
  In light of your situation, we are committed to resolving this matter promptly and fairly. We have reviewed your billing history, and here are the details of the refund and charges:
  
  Refund:
  Total charges for 7 months of service: $191.70
  Refund for the upcoming month of April: $25.90 
  Total refund amount: $217.60

  Charges waived: ETF: $295

  We understand your request to cancel the account without penalties or annual fees, and we will honor this request accordingly. Your agent is fully covering your $295 ETF, and we are covering your $217.60 fees billed out meaning you received a combined value of $512.60 credit and refund.
  
  Furthermore, we are arranging for the issuance of prepaid return labels for the equipment you still have in your possession. We kindly ask that you return both Valors VP100s within 14 days to avoid any charges for unreturned equipment. Our Loyalty team will reach out to provide you with the necessary instructions for the return process and confirm the closure of your account.
  
  Please rest assured that we are committed to rectifying this situation to your satisfaction. We understand the importance of clear communication and transparency in our interactions with customers, and we apologize for falling short of these standards in your case.
  
  Once again, we apologize for any inconvenience this has caused you, and we appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to contact me directly at ********************************** or call me at ************.
  
  Thank you for bringing this matter to our attention. We value your business and remain committed to providing you with the exceptional service you deserve.
  
  Sincerely,
  
  ********************************
  Vice President of Operations
  Wholesale Payments
  ************
  **********************************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not a high volume merchant and I don't need the ability to accept credit cards. I made this perfectly clear to the salesman and was informed that I would not be incurred ANY fees other than the transaction fee my customers would pay. Apparently the contract I signed allows them to not only charge my customers 3.5% (which was the agreed transaction fee) but they also charged me $85 and $129.65 for the machine rental, service and wireless fees for only three transactions. NONE of this was disclosed to me by the salesman prior to signing up. He also said that if I didn't feel they would be a good fit for my business, I could cancel any time. They sent me a copy of the contract and under the fees portion of the contract the fees were hand written in AFTER I signed without my knowledge or approval. I was totally lied to by the salesman and I believe he fraudulently added those fees to the contract. The whole experience feels like nothing more than a scam. After they hit my account the second time, I locked them out and sent back their equipment. A YEAR later they sent me to a collections agency for another $160. I was told it was for fees I owed...First) why didn't they contact me prior to collections?... Second) There shouldn't have been anymore fees after they hit my account for the few transactions I had...Third) Based on their sales tactics, I shouldn't have had any fees to begin with! I thought this was behind me.

  Business response

  04/19/2024

  I hope this message finds you well. My name is ********************************, Vice President of Operations at Wholesale Payments. Firstly, I want to express my sincerest apologies for the frustrating experience you encountered with our services. Your feedback is invaluable to us, and I appreciate you bringing these concerns to our attention.

  After thoroughly investigating your case internally, it has become evident that there were discrepancies between the terms communicated to you by our sales representative and the terms outlined in the contract. I deeply regret any confusion or frustration this has caused you.

  Upon reviewing your account history, we have noted the stop payment initiated in May 2023, which unfortunately resulted in additional *** reject fees. It appears there was a miscommunication regarding the fees associated with your account, and for this, I extend my heartfelt apologies.Furthermore, it seems that the fees were not clearly outlined to you prior to signing the contract, which is certainly not reflective of the level of transparency and integrity we strive to uphold at Wholesale Payments.

  In light of these findings, I want to assure you that we take your concerns seriously. As a gesture of goodwill and to rectify the situation, we have decided to waive the remaining balance, including the *** fees incurred, and any collections balance associated with your account. You will not need to take any action on your end regarding this matter.

  Please accept our sincerest apologies for any inconvenience or frustration this situation has caused you. We value your business and the trust you have placed in us. Moving forward, we are committed to improving our communication processes and ensuring that our customers receive the transparency and clarity they deserve.

  Once again, I apologize for the disappointment you've experienced. We sincerely hope for the opportunity to regain your trust and earn back your business in the future. Should you have any further questions or concerns, please do not hesitate to contact me directly at ********************************** ************.

  Thank you for your understanding and patience.

  Warm regards,

  ********************************

  Vice President of Operations

  Wholesale Payments

  
  

• Initial Complaint

  04/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Clover POS unit from Wholesale Payments and returned the paid unit before the 30 days to get refund and they refuse refund, and their website clearly states that request a return of Wholesale Payments Products you purchased from us at any time within thirty (30) days of the order date. If we determine that you are eligible to return such Wholesale Payments Products, we will provide a return materials authorization (RMA) to you via email. Wholesale Payments will refund you the amount you paid for the returned Wholesale Payments Products. They sent me return labels and refuse to refund money. I asked for my unit I purchased back a unit that does not work and match my serial number I have purchased. This is fraudulent. I paid for this unit and if I am not getting my money back then I need to get the correct unit (serial number) back I paid for. I cannot even log into the system the sent back, it does not allow me to. This is fraud and unethical. I want my money back or at least the right system back.

  Customer response

  04/15/2024

  CASE CLOSED: I have spoke with wholesale payment and they said they would refund the money after I send unit back. I have added corresponding email from wholesale payment along with shipping label stating they will refund money after they receive unit that I am sending back as of today. So I would like to have this case closed.  See following documents.

   

  Thank you.

  
  

   Sincerely, ************************;

  Business response

  04/30/2024

  We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent return request for the Clover POS unit purchased from Wholesale Payments. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

  Upon reviewing your case, we acknowledge there was a discrepancy in the billing for the Clover Duos, you were only billed for one, resulting in the incorrect issuance of the returned units. Please accept our sincerest apologies for this oversight, as it falls short of the high standards we strive to uphold in our services.
  
  In order to rectify this situation, we are committed to issuing a refund for the returned unit, taking into account the standard restocking fee. We understand the urgency of your request and assure you that we will expedite the refund process upon receiving the item back. Rest assured, we have provided return labels for your convenience, and once the item is received, we will initiate the *** refund transfer within 5-7 business days from that date.

  We have spoken with you directly and you advised you were happy with this resolution. 

  We understand the importance of resolving this matter promptly and to your satisfaction. Should you have any further questions or require assistance, please do not hesitate to contact me directly at ********************************** or call me at ************.
  
  Thank you for bringing this matter to our attention. We value your business and remain committed to providing you with the exceptional service you deserve.
  
  Sincerely,
  
  ********************************
  Vice President of Operations
  Wholesale Payments
  ************
  **********************************

  Customer response

  04/30/2024

  I have reviewed the business response and accept this resolution. I received credit in my account. Thanks 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wholesale payments is a credit card processing company. I initially signed up in January of 2024. I was told I would be locked into monthly fees of $25/month and that I could cancel at anytime. I called today as I have been charged triple that fee for the last 2 months and I advised that I would like to return my terminal and no longer work with their company. I was told that "I was locked into a 3 year contract and that it would cost $295 to end the contract). I was provided with no contract, I did not agree to any of this, and the original rep I was working with quit soon after I made my purchase. They have high ratings on ****** but I suspect that is also falsified as if you seek out the one star reviews it is loaded with people in the same position I am currently in. I am not looking for money, just an end of contract as it seems that even after canceling they have a habit of taking money from you

  Business response

  04/30/2024

  We deeply apologize for the confusion and frustration you've experienced regarding your credit card processing services with us. Your feedback is crucial, and we appreciate the opportunity to address your concerns.
  
  After a thorough investigation into your account and the circumstances surrounding your sign-up process, it's clear that there was a miscommunication regarding the pricing plan and contract terms. We regret any inconvenience this may have caused you and assure you that we are taking steps to prevent similar issues in the future.
  
  Upon review, it appears that you were offered a dual pricing/true cash discount pricing plan, which entails a flat monthly fee of $25, covering fees typically passed on to customers. However, you were inadvertently placed on a traditional monthly pricing plan, resulting in higher fees being passed directly to you. We are unsure what discussions were had between you and your sales agent and what terms and plans were picked to sign you up and how that communication was given, in light of this we are committed to maintaining transparency and clarity with your account. We sincerely apologize for this oversight and any confusion it has caused.
  
  Furthermore, we understand your frustration regarding the lack of clarity surrounding the contract terms. We acknowledge that you did not agree to a 3-year contract, and we apologize for any inconvenience or distress caused by this misunderstanding. Rest assured, we have waived the early termination fee, and you are not locked into any contract with us. We have moved forward with closing your account without the necessary forms to ensure a smooth closure process. 
  
  Additionally, we have taken steps to address the situation internally by alerting the sales director for that division to review the sales team's practices and ensure clear transparency in all merchant interactions moving forward.
  
  As a gesture of goodwill, we did cover the cost of returning our equipment to us, and we hope this helps alleviate any further inconvenience.
  
  We sincerely apologize for the confusion and inconvenience you've experienced and appreciate your patience and understanding as we work to rectify the situation. Should you have any further questions or concerns, please do not hesitate to contact me directly at ********************************** or call me at ************.
  
  Thank you for bringing this matter to our attention. We value your business and remain committed to providing you with the exceptional service you deserve.
  
  Sincerely,
  
  ********************************
  Vice President of Operations
  Wholesale Payments
  ************
  **********************************

  Customer response

  05/06/2024

  I am rejecting this response on the basis of the fact when my contract was agreed upon it was done with ***** on the line with my sales rep.  While I don't recall her title in the company I do know that she is of upper management and in fact was the one I spoke with when I was informed that I had "signed a contract". It would seem that in this case, with my rep on the phone with her direct supervisor, that mistakes like these could and would be avoided.  

  While it was gracious of you to let me out of a contract I was never in and to cover the cost of shipping a machine back (saved me at least $5, thanks again), that doesn't change the fact that I paid you THREE TIMES what I was quoted for credit processing for the 2 months I was working with your company.

  In reading the reviews online (it should be noted that all bad reviews are deeply buried under what I would assume to be false 5 star reviews) there is a definite trend that demonstrates 1. I am not alone in this issue and 2. There is a problem with your training as you can tell by the reviews when staff started and left your company.

  It is my sincere hope that this company is further investigated as I wouldn't be surprised if their fraudulent practices go much deeper than I experienced. 

  Business response

  05/06/2024

  Thank you for taking the time to share your feedback with us regarding your recent experience with Wholesale Payments. We genuinely appreciate your candidness, and I want to assure you that we take your concerns very seriously.
  
  I understand your frustration regarding the miscommunication during the contract agreement process, while you are stating you agreed to a contract over the phone per your statement. We strive to maintain the highest standards of professionalism and accuracy in all our interactions, and I apologize for any inconvenience this has caused you. Your feedback regarding the need for improved training and communication protocols will be carefully reviewed and addressed within our organization.
  
  Regarding the discrepancy in the fees you incurred, we have thoroughly reviewed your account and acknowledge your active use of our services from Jan-Apr, which led to the interchange card fees. While we cannot cover these usage-related charges, we are committed to rectifying the situation to the best of our ability.
  
  In light of your concerns, we are prepared to issue a refund for the monthly minimum fee and the monthly $12.95 fee for the applicable months. This refund amounts to $83.35, and we have attached your monthly statements for your review. This will be sent out in the form of a check due to the account already being closed out, you should receive it within 7-14 business days. It *** arrive sooner just due to **** timing. 
  
  Regarding your mention of online reviews, I want to assure you that we take all feedback seriously, whether positive or negative. Our review process is designed to ensure transparency and authenticity, and we do not engage in the manipulation of reviews. However, your concerns will be further investigated to ensure we are continuously improving our services and addressing any issues that *** arise.
  
  Once again, I apologize for any frustration or inconvenience you have experienced. Please feel free to reach out to me directly if you have any further questions or if there is anything else we can assist you with.
  
  Thank you for your understanding and patience as we work to resolve this matter.
  
  Sincerely,
  
  ********************************
  Vice President of Operations
  Wholesale Payments
  Phone: ************
  Email: **********************************

• Initial Complaint

  03/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  3/25/2024 sales representative, for wholesale payments ******************************* ****************************************** phone: ************ has visited our establishment numerous times in person and contacted us with frequent phone calls in past months, pressuring ** in a high pressure sale pitch to purchase his equipment, we have respectfully declined few times. He had implied that our Point of sale equipment is in violation and to be in compliance we should purchase his equipment which was false. After we refused last time he became very rude to my employee and we had to ask him to leave. he did seem to be intoxicated and was becoming annoyance to the customers. We would like him to stop continuing to show up to the store and pressuring us to buy his services or equipment, this is bad business practices for your company. and doesn't seem to represent the best business interests of the company he is representing.

  Business response

  04/15/2024

  I am writing to extend my sincerest apologies for the unfortunate experience you had with our sales representative, *******************************, during his visits to your establishment. Your feedback is invaluable to us, and I want to assure you that we take this matter very seriously.

   I am deeply sorry for any discomfort or inconvenience ************************ behavior may have caused you, your employees, or customers. Please know that his actions are not reflective of the standards and values we uphold at Wholesale Payments.

   Upon receiving your complaint, we have initiated a thorough internal investigation into ************************ conduct. We are committed to ensuring that such incidents do not recur in the future. As part of our investigation, we will be speaking with ************************ Sales Manager and Sales Director to address the situation and reinforce our company policies and values.

   Please accept our assurance that we are taking immediate steps to rectify this matter. Your satisfaction and trust are of the utmost importance to us. Should you have any further concerns or require assistance, please do not hesitate to contact me directly at ************ or via email at **********************************.

   Once again, please accept our sincerest apologies for any inconvenience caused. We value your business and hope to regain your trust in Wholesale Payments.

   Warm regards,

  ********************************
  Vice President of Operations
  Wholesale Payments
  

  Customer response

  04/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We started working with Wholesale Payments and OVVI for a POS System in September 2022. Promises were made that their system would work for our store. We signed contracts based on their promises. They were never able to get the system up and running as promised. We returned all of the equipment in January and was told that all money would be refunded on the monthly fees. They did not refund an funds, but continued to pull funds from our checking account. Total fund removed has been $2,346.90 as of 10/31/23. We took them at their word above the funds, and now they are saying that on money will be refunded. In the email chain you will see where the sales person for Wholesale Payments, says he notified the company that the account had been cancelled back in January 2023. We never used the system as it would not work for our store. We would like for Wholesale Payments to refund the amount show as they were given notification by their own employee that the account was cancelled.

  Customer response

  01/17/2024

  We have had no contact with the company since filling the complaint.

  Business response

  03/29/2024

  First and foremost, please accept our sincerest apologies for the inconvenience and frustration you've experienced. At Wholesale Payments, we pride ourselves on delivering reliable and efficient services, and it's clear that in this instance, we have fallen short.

  Upon review, it appears there was a misunderstanding regarding the cancellation of your account. Our policy requires that cancellation requests be communicated directly from the account owner, which,regrettably, was not completed until October 2023. This oversight led to continued billing, for which we are truly sorry.

  Understanding the gravity of your situation and the promise made by our sales representative regarding the cancellation in January 2023, we are taking immediate action to rectify this. Although we typically adhere strictly to our policies, we acknowledge that the service provided did not meet the standards we set for ourselves and, more importantly, our valued clients.

  With this in mind, we are moving forward with issuing a refund for the total amount of $2,346.90 that was withdrawn from your account.Please note, refunds of this magnitude are processed on the 15th of each month.Once initiated, it may take 7-14 days for the funds to arrive via mail to the address we have on file for your account. We hope this measure demonstrates our commitment to resolving this matter to your satisfaction and restoring your faith in our services.

  We deeply regret any inconvenience this situation may have caused and wish to ensure it is resolved promptly and efficiently. Should you have any questions, require further clarification, or wish to discuss additional matters, please do not hesitate to reach out to me directly at ********************************** or by phone at ************.

  Again, we apologize for the difficulties youve faced and appreciate the opportunity to make things right. We value your business and look forward to the chance to serve you better in the future.

  Warmest regards,

  ********************************
  Vice President of Operations
  Wholesale Payments
  **********************************
  ************

  Customer response

  04/03/2024

  We will be satisfied with the resolution, if the do indeed refund the money.  However, we would like to make sure that they will follow through before we drop the complaint. 

  Customer response

  04/04/2024

  I have reviewed the business response and accept this resolution. We will be satisfied with the resolution, if the do indeed refund the money.  However, we would like to make sure that they will follow through before we drop the complaint. 

  Customer response

  05/10/2024

   

  Just wanted to follow up on this complaint.  According to the letter that was attached, the company said they were going to refund our money.  As of April 30, 2024 no funds have been received.

   

  Could you please c/heck on this and let us know

  Customer response

  05/10/2024

  As of this date we have not received and funds from Wholesale Payments as stated in their attached letter.

  Business response

  07/25/2024

  Attached is the reporting from out backend system showing the refund was issued on 5/20/2024. To their bank account on file.

  Thank you,

  Customer response

  07/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We are a family cafe. A sales rep from wholesale company came to sell us a new merchant service system. We agreed to use his company for merchant service and signed the contract. After signing the sales rep attempted to connect his payment terminal to our POS system, Square, but was unable to do it, which he stated we would be able to keep the same POS. He then said he would have to switch us to clover. We discussed that as a family and decided it was not beneficial for us to do an entire POS switch as it would significantly affect our business. We then stated that due to us not being able to switch POS systems we would not like to use their system. We never used their payment portal, the sales rep made a few transactions to test it. When we asked to cancel they stated we are liable for their $295 cancellation fee. We requested a waiver of the fee as we never used their product and we were not told that we had to switch our entire POS system prior to signing the contract. I've called multiple times to resolve this but the company has been very aggressive and using strong arming techniques to refuse wavering their fee, stating that we signed the contract. I tried to get them to understand that we signed it prior to being told that we had to switch our entire POS, which would crush our small family cafe, but they kept repeating that we signed the contract.

  Business response

  01/15/2024

  We would like to report that this merchant account was closed with no early termination fee. We spoke to *********** directly and were able to come to a resolution to allow them out of the agreement even though the contract was signed and enforceable. We did also notify the sales agents direct team manager to ensure all communication going forward is clear and outlined to ensure no miscommunication occurs in the future.

  Thank you,

   

  Customer response

  01/16/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 27th 2023 Computer Solutions Plus (my business) received two bank charges One for $295 and another for $349 for a total of $644 From Wholesale Payments Inc., Up to this moment I have never heard or dealt with Wholesale ************ After explaining The situation to to Wholesale ************ they could not find there paper work for these 2 charges, they billed me. the promise from them was my $644 back to me . I had to email them a snapshot of my bank statement. So they could figure it out. At the end of the conversation they said they would refund all my money. Its been almost 7 weeks and still no refund. They can overnight you a cc machine, but when they owe you money, that's a different story.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  September 2023 I reached out to the company to begin using their equipment for credit and debit card sales of honey. I was told that the company would charge the customer the ********************** card fee and I would not incur any cost for the use of their system. However, after the first month of using the system my debit card was charged. When I called the company, they said that they charge the customer and me, as well as a monthly rental fee. This information was contradictory of the initial phone conversation. Therefore, I wanted to cancel my use of their equipment. I was then told I would be charged an early termination fee of $295. This was also contradictory of the information they shared with me over the phone. I specifically asked if there was a fee if I decided not to use their product and was told no. After, many conversations with various staff members within the company I was told that they would allow me to return their equipment without charging me an early termination fee. However, when I returned the equipment, I was charged. I have reached out several times since trying to get a refund and the company will not longer answer my call or return my phone call. This company is misrepresenting their contracts with customers and refusing to uphold the promises they make to customers. This company should not be used by anyone. The company should be made to refund my money and be made to be honest with their customers about the costs they will incur.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩