Business ProfileforLubbock Power & Light

This company sold out to another company without reporting it to me. I had automatic payments set up with this company as well for my power and all my bills. I was informed yesterday when I notified this company about my power outage. The lady on the phone had said that they no longer service me and to contact Reliant. So instead of informing me prior too they allowed my electric to be turned off in hot weather. I have children and pets in the house and did not realize the power was off until after 7pm. My house was hot, the weather is 90 degrees plus outside and my pets could have possibly died. This company is lucky that did not happen or I would be getting a lawyer. They really need to issue an apology for not doing their job and notifying the public of any changes. Just like when I had a water leak and they charged me 1800 in 2 months, just taking my money and not informing me of any problems. This company is a failure.

The **** of Lubbock made the decision to move the electric service provided by Lubbock Power and Light (LP&L) to retail competition to provide the citizens of Lubbock a choice for their electric service provider. Lubbock Power and Light (LP&L) spent 7+ years updating the electric infrastructure and building out its power lines in order to connect to the ***** power grid and enter the deregulated ***** market. The final work to this end was completed in 2023. LP&L is still a department of the **** of Lubbock and remains as the entity that provides the power lines and metering infrastructure for its citizens.LP&L began a huge media campaign in early 2023 to inform the public of the upcoming changes with newspaper articles, television and radio interviews and news stories, town hall meetings across the city, bill inserts in each customer's **** of ********************** Utilities bill, and on social media platforms. Shopping fairs were held in January and February, 2024, at the Lubbock *********************, to allow all customers to have the opportunity to pick their new electric provider in person. Media coverage was extensive. For those customers who did not chose a new electric provider within the 60 days shopping window, a random assignment of a new electric provider was made, a post card was sent to these customer to advise them of which electric provider was assigned to provide electric service, and the new electric provider mailed the customer a welcome packet. All new electric providers began to provide and to bill electric service to all former LP&L customers in April of ******** **** of ********************** continues to bill its citizens for the **** services of water, waste water, solid waste, and storm water. Citizens receive their **** of Lubbock Utilities bills just the same as before. The difference now is there is no electric service included on the bill. It is my sincere hope that this helps the reviewer to understand that **** of Lubbock Utilities went to great lengths to inform its customers of the move of the electric service from LP&L to the competitive market to provide them with the power to choose.On behalf of LP&L and **** of Lubbock Utilities, I do apologize for the frustration you feel.