We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

R P'S Heavy Duty Towing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for R P'S Heavy Duty Towing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

R P'S Heavy Duty Towing, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2nd 2025. I parked my truck behind ***************** located at ***************** in a private parking lot. I ubered home that night. I returned and my vehicle was impounded my RP's heavy duty towing. That is fine that was my fault. I went to RP's heavy duty towing in the morning of February 2nd to get my truck. A ******** **** from RP's showed up after 45mins. Once inside he told me I couldn't get my truck back till I gave my Drivers license (which i had) & proof of insurance and paid the fee of $305 (which i had). *** I know proof of insurance is not required to get my truck back when the truck registration matched the name on my drivers license (which it does) plus I didn't bring my proof of insurance with me. He refused to give me my truck kicked me out and left without giving me my truck. I spoke to lubbock wrecker and verified towing company's cant refuse to return vehicles because you don't show them insurance. ******* wrecker said it was Texas State Law that towing Company's can't not hold cars due to not providing proof of insurance and vehicle Law stated towing company's had 1 hour to return vehicle which didn't not happen. It is my belief RP's heavy duty towing is operating outside the Law to add addition storage fees to citizens of Lubbock to make extra money. I am speaking out to you to help right this wrong. So ultimately my wife was able to get a copy of my insurance and give it to me. Then he refused to return stating he wouldn't return to deal with someone who is telling him how to do his job and didnt have proof of insurnace. So I had to have my wife meet with him. This is unlawful and a ridiculous inconvenience. I feel their unlawful practice of requiring proof of insurance has wronged countless Lubbock citizens. I would like my towing fee refunded $305 + $305 for having to have my wife get insurance and go in the business to deal with that discruntled employee if that is possible.

      Business Response

      Date: 03/09/2025

      We appreciate the opportunity to address your concerns and regret that you were dissatisfied with your experience.

      As a licensed towing company, we strictly follow all regulations set forth by the ******************************************** (****). Per these regulations, certain documentation must be provided before a vehicle can be released. You can find the full list of required documents on the **** website here: *************************************************************************************** We have also attached a screenshot for your reference.

      At the time of retrieval, the only document presented to us was your driver's license. Unfortunately, without the required proof of insurance or alternative documentation as outlined by ****, we were unable to release the vehicle. We understand this may have been frustrating, but we are required to comply with state law.

      Additionally, we want to clarify that no storage fees were charged, as shown in the attached receipt.

      Our goal is to provide professional and lawful service, and we apologize for any inconvenience this situation may have caused. If you have any further questions, we encourage you to reach out to us directly.

      Thank you for bringing this to our attention.

      Best regards,
      **** *******
      Owner, RPs Heavy Duty Towing
      ************

    R P'S Heavy Duty Towing, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.