We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

L-Train Express Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had a special for having as many car washes as you wanted. They billed me $19.95 for a car wash. If I came back for a 2nd wash they would bill $39.00. I did not come back for a 2nd car wash but they billed me $39.00 with out my permission. I called to get a refund and the owner refused to issue a refund. That is a shady operation.

    Business Response

    Date: 10/10/2023

    Our top wash is $19 for a single wash. We offer a promo for our membership program that allows a customer to pay the same $19 for the first month of unlimited washes, then recurring at the normal $39/month price. The customer signed up for the promo membership deal and requested that we cancel and refund the membership, a week after recurrence. It's in the nature of memberships that once recurred, the "tag" is good until the same date the next month. Therefore, after processing payment and later hearing request of cancellation, the tag remains good until the last day of the paid for month. I've attached the filled out membership sign-up card for authenticity that the customer did in fact sign-up for a monthly membership.

    Customer Answer

    Date: 10/12/2023

     
    Complaint: 20695755

    I am rejecting this response because: 

    this was not fully explained to me.  The ***************** that signed me up said it would cost $19.00 and when I would come in for the next wash they would bill me $39.00.  I did not go back for a second wash nor did I give them permission to access my bank account.  I did not know of this charge till I checked my bank account a few days later.  This whole thing is shady.  I never went for another car wash and did not expect to be billed.  I will not ever use this business again.  They are decitful and not honest people.


    Sincerely,

    *****************************

L-Train Express Wash is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.