Business ProfileforBest Cleaners Mansfield

On Saturday January 8th, 2022 I took my king size white comforter to Best Cleaners Mansfield because on ****** they seemed to have the best reviews for dry cleaners in my area. When I arrived a middle aged man came out with no mask, smelling like marijuana, and looked like he was on something came to my window and took my comforter. He took my husbands name and phone # and said his boss was not there but that we could leave the comforter with him so we did. After our drive up encounter we were giving the facility the benefit of the doubt because of the good reviews on ******. The man could not even hold his pen or write our name correctly and didn't know how to write the letter "Z" for our last name. I had e-mailed the owner in which he gave me a quote and said he would take care of the cleaning for us. I said thank you and gave it a few days since this is a bigger item (king size comforter) I thought it might take a little longer to have ready. Monday January 10th 2022 I tried calling the facility with no luck and no response. Tuesday January 11th 2022 my husband went back to the facility and was told they could not find it and that the "other" dry cleaners that they send their clothes off to (since they don't clean on site apparently) had our comforter so they would reach out and then call us back we had been trying for days to get a hold of them so calling us back was not an option and we told them we would wait for the other facilities address so we could check if they had it there (Park Cleaners) we spoke to someone there and they said "no, they are lying to you they lost it". So we call back and ask again where our comforter is and got no response. Today I texted the owner to see if I can pick up the comforter he stated he lost it and would give me a refund. I told him ok great he stated I would need to show proof or receipt in which I told him I have had that comforter a long time and did not have one he stated even if I did he would refund only 25% of the