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Business Profile

Fence Contractors

T-Bar Fence & Tennis Courts

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for T-Bar Fence & Tennis Courts's headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Bar Fence & Tennis Courts has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3rd, I contacted TBar Fence regarding the failure of the concrete posts on our less than a year old fence, resulting in three leaning panels that should be covered under their workmanship warranty. ****** from TBar requested photos, then insisted on an in-person inspection. I explained the need for coordination with my neighbor to view both sides of the fence since my side did not have the metal poles. During this coordination, ****** told me he happened to be in my area and could go by immediately to check the fence while I wasnt home. He claimed that the poles were bent, but Im not sure how he was able to make those claims from only inspecting my side of the fence. Another fence company confirmed insufficient concrete and improper installation.

      Business Response

      Date: 06/14/2024

      We inspected this fence as well as the warranty department the home was built by.  Both parties determined this is not a warranty issue.  Torrential rains along with straight line winds, an act of God caused this problem.  We observed the concrete still intact on the post and the hole wallered out.  This fence was installed per specifications.  

      Customer Answer

      Date: 06/14/2024

      Complaint: 21815235

      I am rejecting this response because:
      The fence was not inspected from the side where the poles are in my neighbors backyard. How can you determine that the poles are bent? Both builder and subcontractor only inspected the side without the poles. 
      Again, the winds blew east and the fence is leaning to the south. Our house faces north and the poles are loose due to improper installation which is causing the fence to lean as shown in the photos. 


      Regards,

      ***************************

      Business Response

      Date: 07/25/2024

      Although we regret that they had issues with their fence this problem did not occur due to installation.  Inspections were done as required when the fence was installed.  This was an act of God which we have zero control over. 

       

      Respectfully,

      Customer Answer

      Date: 08/05/2024

      Complaint: 21815235

      I am rejecting this response because:

      Regards,

      ***************************

    T-Bar Fence & Tennis Courts is BBB Accredited.

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