Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pit Stop Auto has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPit Stop Auto

    New Auto Parts

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1401 Heritage Pkwy, Mansfield, TX 76063-2721
    BBB File Opened:
    5/13/2015
    Business Started:
    9/11/2014
    Business Incorporated:
    9/11/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Scott Barbag, Managing Member
    Contact Information

    Principal

    • Mr. Scott Barbag, Managing Member

    Customer Contact

    • Mr. Scott Barbag, Managing Member

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2023

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    I have ordered a front suspension strut assembly kit from Pit Stop Auto on April 15, 2023 for total of $254.98. Item # SEN-****-FS-SS order #OR090225480. After having my mechanic replace the parts we quickly realized one of the parts was defective and I tried to contact them ASAP. Website was down. Phone number was down. Last try was to email. So I did. On May 1st. Was told they are out of business. I told them my problem. ********* said I can return item for a full refund but only had 30 days from the return notice to do so. She emailed me a shipping label for me to return item. All on May 1st. 2023. Finally get my mechanic to work on my car again and I am able to get their parts together in a box to ship them back on May 10,2023. I print off the label and take them to the ***** drop off. I contact ********* by emailing her just to let her know parts should be shipping today. Her response is that they are no longer accepting returns due to business closing. I reply.. since when? If you read our emails below you have sent me a return label and now parts are ready to ship out to you today! She replys with she was notified in the past day. I emailed her back stating the parts are at a ***** location to be shipped out to them. You said I have 30 days to return parts. Can you still honor my return? no reply from her. I am now writing this here! I just want my refund!

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scotty C

    1 star

    04/26/2023

    I ordered a ac compressor kit for this place I received it everything was fine.then I saw that it was the right one.they said they will send me a return label and I can send it back for a refund or a credit I send it back and a week went by and I asked did they get the package they said yes the processing it.so I wait another week.then I get a email that the are closing permanently I said what the.what about me refund they told me theirs not they can do.i was ****** by this point I'm out of over $300 dollars I told them give me a refund they said they can't the business is close how convenient I send parts back was told I would get a refund and y'all close permanently this must be I joke.so u called my back and reported it and reported them other places as well.then they emailed me said go to ***** get a return label and we will ship back I said y'all already have my address ship it back to me they want me to pay to get it all shipped back I told them I'm not paying anymore games I done reported y'all and did what I had to do.If I was anybody I would stay away from this place the site was closed phone numbers don't work only emails hope this helps someone in the future.I sure learned my ****** don't order Online

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.