Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied and was approved for an apartment, we were relocating from *****, ** to **************, **. The address we were given a lease on was not the one we applied for even though they claimed it to be the same model. We were told the lights would be on for hear since we would be moving in on the weekend, they were not. A homeless man sleeps across the street, the neighbors hand many pitbulls and on inspection the places is crawling with roaches. We didn't accept the keys for move in and we were even willing to go to one of their other properties if it for our needs and would be safe for our children. We have tried many times to get someone to call us about this to get a resolution and we get promised they will call us by a certain time. 3 days later we are still in an extended stay waiting for them to give us next steps. Anyone we do manage to get a hold of doesn't have any answers or unwilling to give me contact info for someone who could. There our some serious shady business here. We are homeless until this gets resolved but again, no one responds.

  Business Response

  Date: 11/13/2024

  This complaint is not related to our business.  We do not, and have not ever, operated in ************** or ************* 

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an HOA that charges a fee but provides no service. We have bylaws written that are ignored and not enforced. They have increased cost to provide more service but again nothing is provided. They are stealing money by doing this and should not be allowed to continue to operate. This extremely unjust and illegal

  Business Response

  Date: 10/16/2024

  We appreciate feedback; however, we must clarify that the assertion that no services are provided is inaccurate and false. Allied HOA Management works actively in conjunction with the elected Board to enforce the community's bylaws and address property maintenance concerns. Records and reports of our actions are provided to the Board on a weekly basis.
  
  Its important to understand that while you may not agree with every action taken, the Board is following established protocols designed to ensure fairness and consistency across the community. Together, the team is dedicated to maintaining the quality of the community and is committed to taking appropriate action in accordance with the bylaws.
  
  Regarding your concerns about the cost of services, any fee adjustments are approved by the community elected Board. Homeowners who purchase properties in the community do so with the explicit understanding that they are subject to the fees, rules, and processes of the HOA.
  
  While we strive for open communication, it is essential for all residents to engage respectfully. Disruptive behavior at meetings does not contribute to constructive dialogue. If you have specific concerns that you would like to discuss, we invite you to contact us to schedule a call. We are here to listen and provide clarification where needed.
  
  We remain dedicated to serving the community and ensuring that our practices align with the bylaws. Thank you for your understanding.

  Customer Answer

  Date: 10/16/2024

  Complaint: 22423630
  
  I am rejecting this response because: I have proof of failure of Allied of performing their duties as required in the bylaws. I would even invite the BBB into the community and I see for themselves the lies they are telling. If you can see things in person you would see the need for immediate removal of Allied as they are stealing homeowners money and allowing the community to look trashy. Facts dont lie. Would love for you see. What we have to deal with. Absolutely unacceptable for Allied and their money grab.
  
  Regards,
  
  ***** *****

  Business Response

  Date: 10/22/2024

  Thank you for your response. We acknowledge your rejection of our previous reply and appreciate your commitment to the community. However,we must address your most recent actions, specifically your decision to print and highlight sections of the bylaws and place them on the Board Presidents vehicle. Such behavior is inappropriate and undermines the respectful communication that is essential for addressing community matters.

  We understand your frustrations, however, we want to clarify that the *** is actively addressing issues in the community in alignment with the Board and the bylaws. The actions taken regarding individual properties are private matters between the homeowner and the Board, and, as such, cannot be disclosed to other residents. While we strive for transparency within the community, it is essential that we maintain the privacy of individual homeowner issues.

  We also want to clarify that our team is diligently fulfilling its responsibilities as outlined in the bylaws and in accordance with the management agreement. Assertions of theft or neglect are unfounded. The Board is actively working to uphold community standards and address any issues that arise. 

  We believe that constructive dialogue is key to resolving concerns, and we encourage you to engage in discussions respectfully moving forward. We are committed to maintaining a positive living environment and addressing legitimate concerns within the framework of our community guidelines.  As we stated previously, you are welcome to contact our corporate office to schedule a call if you have specific concerns that you would like to discuss in a constructive manner. 

  Customer Answer

  Date: 10/23/2024

  Complaint: 22423630
  
  I am rejecting this response because: Allied is the definition of fraud! Fraud wrongful or criminal deception intended to result in financial gain! They have been stealing my money for over 3 years now, along with the other homeowners. The BBB is suppose to protect consumers from companies like this. I encourage to come see for yourself as stated last time. I have a copy of the bylaws and we can drive the neighborhood and prove they are liars. Please investigate and close this company down. They have done enough damage to our neighborhood with their greed and fraud.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment was filthy, sticky, smelly, and missing items such as a stovetop drip pan, shower pull ****, toilet paper roll holder. There was a pile of trash by the front door as I was bringing my son up to look at our new home. The front door bolt lock gets stuck and takes a long time to lock it. The first floor apartments flood when it rains because of the landscape layout. The main problem tho, is the business management. My lease began on 5/24/24 and I had scheduled all payments for the duration of the lease to be paid every month on the first. The first month fell on a saturday, so I waited until monday to see if the payment would be able to go through. It did not, so when I discussed the payment options with ***** and the property manager, they said the only option was money order. Monday was the third and they left for the remainder of the day since it was after 5. On tuesday, I went and purchased the money order for the amount that was owed in the morning of 6/4/24. When I went to the office to give the money order, they refused to accept it and said now there are late fees. They would not just accept that money order and let me get a separate money order for the late fees. They wanted me to purchase the money order for 6/5. They made it impossible to pay because they actually refused payment. On 6/5, my child's friend (age 11) gave me the eviction notice when I got there at 1730. The eviction notice printed on 6/5 to move out on 6/7. This management group is quite unethical, deceitful, and seems unlawful. Texas renters law states that late fees can not be applied until after two full days after the due date. Eviction notices are not supposed to be given to children under the age of 16 and if evicted, there should be allowance for three days.

  Business Response

  Date: 06/14/2024

  The resident moved in May 24, 2024.  After moving in, two of her checks were returned by the bank for non-sufficient funds.  The resident was informed and provided money orders to cover the non-sufficient fees.  It was communicated to her that the system would no longer allow her to submit rent payments via check as a result of this issue.  Alternative payment options were explained at this time.  The resident expressed frustration and indicated the issue had been a result of a bank error.  She was informed if she could get a letter from the bank acknowledging the error, we could submit it to the payment processor to ask for an exception on her behalf.  The resident declined and indicated this was too much work.   The next rent payment was due June 1st.  The resident called on June 4th to inform the staff that she couldn't pay with her checking account and was reminded of the previous conversation and alternative payment options available.  Since the account was now past due, she was also reminded of the late fees.  The resident visited the office on June 5th with a money order for a partial payment.  Since payments are required in full, the money order was returned to her with an explanation.  On June 6th the resident returned to the office and placed the same money order for partial payment on the community managers desk.  She was contacted again, reminded of the policy and payment status. 

  The resident was given multiple opportunities to correct the issue and ultimately chose not to.  As a result, a three-day notice was extended to the resident and they chose to move out on May 7th rather than clear the past due balance. 

  Attached are images showing the condition of the unit before the resident moved in and after they moved out.  

  As a result of our findings and in accordance with the signed lease agreement, we will not be extending this former resident a refund. 

  Customer Answer

  Date: 06/15/2024

  Complaint: 21822126
  
  I am rejecting this response because: I provided the alternative required payment for the amount due. This company refused to accept the money order. The payment default is only because the company refused to accept the payment. Additionally, the lease states that early termination fee can not be charged to the tenant if the payment is in default. I tried to pay as I was informed that money order was the only option. The first fell on a Saturday, which is when the first payment should have been electronically paid. However, it did not go through and by Monday after 5 pm after work hours, I came to the office to resolve the matter and was notified of the only payment acceptance as money order. The ******************* closed at 5:30pm. Tuesday, I looked at the balance and as soon as I got off of work, purchased a money order for the amount due and brought it straight to the office before closing. That is when Majors Place refused to accept my payment. Their explanation is because while I was at work, they pushed through the late charges. The money order still could have been accepted and I could have purchased a separate money order for the late fees the next day. However, it was clear that this company is just making payment impossible at this point. It seems that this company has violated some laws, the lease agreement, and definitely business ethics. This company has no valid reason to not accept payment.
  ***************************************************************
  Regards,
  
  *************************

  Business Response

  Date: 06/25/2024

  As the former resident indicated in their response, they attempted to present a partial payment excluding applicable late fees.  Since they refused to submit the late fees,and a partial payment cannot be accepted, there was and remains nothing further we could do to assist in this instance.  

  Customer Answer

  Date: 06/26/2024

  Complaint: 21822126
  
  I am rejecting this response because:
  This business refused the payment. The full amount due as of 6/4 while I was at work was offered to pay in full on 6/4 after work. The only acceptable form of payment you allowed was money order. That form of payment is not able to be refunded prior to 10 days. You could have offered to accept the late fee for 6/5 but you refused any payment options. I tried very hard to jump through your hoops to pay. However, it was impossible to pay when you refuse to accept payment. I was there for two weeks. This business owes me money and has violated renters laws. To start with, I was wrongfully evicted. 
  Regards,
  
  *************************

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Major Apartments in ********** **, rented my daughter an apartment that was infested with ROACHES. We are requesting a full refund to include 1st month's rent and the security deposit. Pictures and the notice of VACATED apartment.Staff:***** - Regional Manager ******* - Apartment Manager ***** - Assistant Apartment Manager ***** - Maintenance They need to shut this place down. I have NEVER experience what we experience in my entire life. It was disgusting and very unprofessional

  Business Response

  Date: 05/24/2024

  As this individual has indicated, they were not the customer, nor were they present at the lease signing, and as a result are likely missing information concerning the situation. We offered a prompt resolution to the customer when the pest concern was brought to our attention, including treatment and appliance replacement.  Unfortunately, the customer still decided to move out and terminate the lease early.  The terms of the lease are clear that in the situation neither the rent nor deposit are refundable, however, we have chosen to refund the rent paid to further apologize for the inconvenience the customer experienced.  

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the full refund is provided in a timely manner. As of today, they have not been refunded (5-28-24).

  Although I was not the lease holder, my daughter was and I experienced EVERYTHING I stated in writing with her. There is a ***** infestation at Major Apartments in ********** *****. BBB, please look into this further.

  My daughter, *************************** was the lease holder. Feel free to contact her at ************ should you have additional questions or concerns.

  Thank you for your time.

  Regards,
  
  *****************************

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A note of complaint regarding Majors Place Apartments in **********, **. My daughter ************************* lived there for a couple of years. Moved out this Spring and paid the extra fees for early lease termination. Security deposit was returned short about $65. Have asked Majors Place for an explanation and can get no response. In addition, ****** had to leave the apartment for 2 weekends when a sewage backup resulted in her drains. Majors would not respond over the weekend, and never offered any compensation for the inconvenience. Please advise if you need more information to investigate.Here is note to request info from Majors Place sent in April:***** and ******, hope you are doing well.Just interested in knowing why ******** full security deposit was not returned. Some amount was held back and she's not been able to obtain an explanation for that. She paid the full termination fee and we left the apartment in spotless condition. And considering the aggravation she went through with the drainage backup over a weekend, I think there should be some compensation for that they she never received.If there is a legitimate reason for the deduction, no problem. But it would be nice to know what it was for, or please refund to her the remaining amount.Please advise.Best,************************* ************

  Business Response

  Date: 05/13/2024

  As this individual has indicated, they were not our direct customer (resident) and may not have full knowledge of the situations they have submitted a complaint regarding. 

  According to our records, the issue required plumbers who were able to resolve the issue the day after the maintenance ticket was entered.  Utilities are billed in arrears at this community, as was communicated to the resident.  As a result, the $65 referenced is for the final utility bill.  All deposits were returned to the resident.  

  If the former resident has any further concerns, please have them reach out us directly so we can assist them. 

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Agave in December of ***************************************************************************************** a credit to my account. This credit was discovered in March of 2023 and I still have not received the amount after being told by numerous employees of the property and management company that I would receive my money. I was told I would get my refund by the end of August and still have not and its the beginning of October. When I called today 10/02/2023 I was transferred once to ***********************; who never answers my phone calls or my emails, I received her voice-mail so I proceeded to call back and speak to her mmanager. When I called back the woman in the Allied Management company office got an attitude with me due to me being frustrated and hung up the phone on me after arguing. I am done dealing with this unprofessional company and I wouldn't do ANY business with them again. If you are looking into staying at Agave or investing in the company Allied Property Management, I'd advise you to steer clear. They are unethical and have no professional demeanor at all!

  Business Response

  Date: 10/05/2023

  After investigating the complaint, we determined that an administrative error resulted in the delay of the refund payment.  The error was corrected and a refund check was sent on 10/4/23 to the property office for her to pick up as we do not have a forwarding address for this former resident.  We apologize for the inconvenience this has caused and have reached out to the former resident with this information.  We believe this matter has been fully resolved to the former resident's satisfaction but plan to follow up with her to confirm once she has the payment in hand. 

  Customer Answer

  Date: 10/05/2023

  Complaint: 20685847
  
  I am reject*** this response because: I have given my updated forward*** address to multiple employees includ*** the regional Manager ***********************. There should be no miscommunication or miss*** information pertain*** *** to my new address unless it was employee error by not record*** it. I am no longer in the ************** and won't be able to come pick up a check. I would like for it to be forwarded to my new address and I have not received any correspondence from Agave or Allied Property Management since fil*** this BBB case. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/02/2023

  We apologize for the communication issues which have occurred on our side and delayed the refund to *******************  We appreciate her bringing these to our attention and we are working on to improve internal processes so we can prevent these types of situations in the future.  We were able to reach ****************** by phone and obtain her mailing address, which we have used to reissue her refund check to her.  The check has been mailed to her correct address, and ****************** has the direct contact information for an executive in our business if she has any questions or needs any further assistance with this matter. Again we apologize for the communication issues and appreciate the opportunity to correct this issue on ********************** behalf.  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well as of today the management group that works at this building allied management is illegally trying to evict me by pushing the rent they ex employee fraudulently put in the system that I was moving out I have proof then I told by them thats not what they said notes say when the person who put the fraudulent notes in the system do not work here anymore they said she was coming to work when she left me a voice mail stating that she quite and of other managers to help she also put in the system to mess with my account which is a form of discrimination I have a housing discrimination complaint against them they are trying to force me to pay 900 dollars in rent by forcing me to stay on a month to month lease also when Im on sections 8 I pay my rent on time even month this isnt right they are frauds here

  Business Response

  Date: 08/22/2023

  We have updated this tenant's account to remove the month-to-month recurring charges.  The tenant still owes an outstanding balance for her portion of rent beyond what her voucher is covering.  

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of one of allied properties apartments, ************************ on 10/1/2022, my wife and I were sent a letter from national credit systems incorporated for collection of debt of $3763.75 on 2/10/2023. The debt was broken down as follows; Charge back Concession $700, No Move out notice $2150, and . On 2/10/2023 I met with the assistant manager of ******************************** to discuss this issue as we had already paid all fees. While having a conversation with the assistant manager *********************************, *************************** (acting manager) reported that payment was made, and that she had lost the records of payment. She reported that she would zero our account and notify national credit systems. On 5/24/2023 I received a phone call from ************************* P.C. from representative ************************* regarding an outstanding debt of $3763.75. Once again I met with the assistant manager, *****************************, to discuss the issue. When speaking with her, as she is new and has only been employed for one week, she pulled my account balance which was $0.00. She then spoke with the manager ********************************* who printed out the same document I received on 2/10/2023. On speaking with ******** she stated that the employee, who is no longer there, made a mistake on my paperwork and that monies were still owed. At risk of sounding ***** she was quite rude throughout the interaction. I requested an itemized ledger of all payments for personal review. On review there are many discrepancies and overt errors within the record keeping. Acknowledging my own failing in not keeping documentation to prove payment was made, has made it difficult to dispute this collection claim as it is hearsay at this point. My complaint lies in that I was told my debt was settled by the property, and 3 months later I receive notice that that is not the case without any correspondence in the meantime.

  Business Response

  Date: 06/01/2023

  Upon an internal review of this issue, we have made the decision to remove the charges from the former residents outstanding balance and have contacted Nationwide to halt collections efforts.  The former resident is encouraged to contact our corporate office by phone if they have any questions. 

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first moved into the apartments, they were colony park apartments that were owned by ************* in ******** *****. Then allied property mgmt. bought them and it has been chaos ever since. I have been in contact with ************************* (who is extremely rude btw) and have reached out to ***** but ***** has not responded back, so at this point I had to file a small claims suit. Ok to start we had a two bedroom apartment when we 1st signed our lease with Colony Park Apartments then after i gave birth we moved to a three bedroom. We discovered that this apartment did not have hot water in one of the bathrooms and in the kitchen, which we immediately reported. By this time allied had bought them out and we were told to wait while the changed. Long story short allied never fix Aug until move out in July. ********************* was horrible in getting things done. Fast forward to july we left for the 4th of july weekend. I recieved an email from ***** asking if we were still there on july 5th i told her i was moving but my things were still there she said okay. I go to apartment the next to find that on july 4th the above apartment had lit fireworks in their aprtment and it was onfire. the fire department kicked in our door to make sure that we were not in our apt which left the apartment open. we were robbed. me not knowing about the fire contacted the police to say that we were robbed and when she saw the police is when ***** then sent me an email explaining the fire. Our apartment was destroyed and upon move out they charged us for damages and clean up that they caused by no informing us, not fixing the door. Allied Manager ****** could care less and has been avoinding my calls. also ***** placed on reason for move out as "concerns" not that there was a fire this is illegal as she is lying on my rental history.

  Business Response

  Date: 12/12/2022

  Individual states they filed a small claims suit, therefore we will leave the matter to the courts to decide, which we are confident will be in our favor after reviewing the evidence.  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within two weeks weve had our water shut off twice. The first time was for 2 fully days, and currently it has been shut off for 4 days and going on 5 full days. We have emails with proof of the water shut off and no proper response from management. We have no running water including drinking water, water for sanitary reasons, and much more. Their response has been lack luster and after paying rent this place has become unlivable.

  Business Response

  Date: 11/17/2022

  We are sorry to hear about the inconvenience this tenant experienced.  There were water leaks detected on the property that required intermittent water shut-offs over a few days while the issue was located and fixed.  Allied HOA Management communicated with homeowners regarding the situation, however, it would appear that this individual is a tenant of one of those homeowners.  As a result, we recommend that this individual refer the request for a refund to his landlord directly.  We will be taking no further action on this matter.