About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

5/28/2019

Business Started:

2/13/1998

Business Incorporated:

2/13/1998

Type of Entity:

Corporation

Alternate Names:

281 Internet

Related Businesses:

281 Communications Corporation, Inc.

Business Management:

Mr. Tim Moczygemba, President

Additional Information

Refund and Exchange Policy

281 Internet Residential Customer Guarantee
281 Communications Corporation Inc. is committed to providing you with the best customer experience, and we stand behind our people, products, and services. 281 is committed to providing cutting-edge technology and on-going enhancements, including increased Internet speeds, higher data allowances, and more services to our clients. We never stop working to bring you additional value with your 281 Internet services.
30-Day Money-Back Guarantee*
We are confident you will be completely satisfied with your 281 Internet experience. If for any reason you are not satisfied with 281's service within the first 30 days of your installation, we will give you your money back for your first month of service and 80% of your intial setup fee for a 281 Internet service such as 281Home, 281VIP, or 281FrackingFiber.
Terms of Guarantee:
Applies only to the primary 281 Internet new service. Does not apply to additional services such as 281 Community 100 or a pole.
Request for money-back must occur within 30 days from installation; limit of one money-back request per eligible service.
Request for money-back must allow for flexible scheduling for 281 staff to come onsite and remove 281's equipment, returning home to the condition it was found at installation.
Money-back comes in the form of a credit first. Customers who continue to have other 281 Internet services will receive credit for service on customer's next available bill statement.
Customers who cancel all services will receive a credit to be applied against outstanding account balances , if any, and shall receive a refund for any remaining amount.
Money-back is available for the following:
Monthly recurring service charges on primary 281 Internet Service
80% of Standard Setup installation costs on primary 281 Internet Service
Money-back is NOT available for the following:
20% of initial Setup fee for primary 281 Internet service
Taxes (local and state)
Other Setup and recurring charges
Non-standard installation (including complex, underground, custom work, special construction and/or additional outlets)
Device purchases (including Streaming TV devices, mobile devices, or any other subscriber purchased devices)
If you ever have questions or concerns with the products and services you receive from 281 Communications Corporation Inc., please contact us at 830.798.9041 through text or voice.
*Residential customers only; all services not available in all areas; and customer must be in good standing and have no outstanding obligation to 281 Communications Corporation Inc.

Business Categories

Internet Providers