ComplaintsforTru Fit Athletic Club - Texas Locations

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I'm under a health treatment in a mental clinic as Post trauma stress- anxiety and depression so I'm enrolled in a TruFit gym 2 years and a half ago and I used to pay with my credit card, but last November 7, 2023 I got a fraud to my credit card after making a payment in a TruFit gym since then I have been paying cash. In February 1rst ( my due date), I went there to make my monthly payment fee for $12.96 dollars in cash and It charged me in my due date $7.50 for late fee. I tried to solve this issue in a friendly manner, but The manager was not able to assisting me to fix it. The TruFit gym does not accept cash and I can not use credit cards in this gym for the frauds that I got before so I'm in BBB to solve it.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Over a year ago I went in person to *** ******* ** Tru Fit and cancelled my membership by filling out a form—as I was moving out of state. They continued to charge me and everyone assured me month after month that it was “officially cancelled now.” I continued to get charged and was told that I never cancelled my membership. I was out of state now and there was nothing I could do. They finally found my cancellation form and told me I would be refunded for the last year of charges after I begged them. So much happened in between this of me having to BEG management to communicate with me on this issue. I was even told originally that it was my own problem and that they won’t give me a refund even though it was their fault. I was told over two months ago that my refund had been authorized and I’ve yet to receive it. When I call to check they just say there’s a long list of refunds and I just have to wait. How can a company do large have a two month wait for an electronic refund?! I have been begging and pleading everyone I can find for a number to the accounts payable office and they will not give it to me. There is no one higher up that I can speak with. I had to search all over for emails of HR in other locations to try to find someone to help me and even they haven’t yet. Everyone has stopped responding to me and I am left here to try to figure this out myself. My hard earned money was wrongfully taken from me for the last year and who knows when they will return it. By the other reviews here I’m not the only one. When you go to cancel take a picture of your form or ask for a copy so that they can’t pull this on you. It’s one thing to not have the answers for a client to help them, but you could at least communicate that you are still trying to contact AP or what you’re doing to try to fix the situation instead of just giving up on it.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  E-mails to them have the information: I terminated my gym membership AND the fitness trainings on 9-29-23 by Jacques. He reassured me all was completed to stop any charges. Yes, I did give the one month notice. I noticed that I have been charged, even after that termination. I spoke with Mr. ******** the fitness manager. He confirmed it was an error on Jacques part (something about him not doing automated signature correctly) & that I would be reimbursed for your business' mistake. Mr. ******* told me he would speak to someone yesterday (Mon.) and would call me back, but he did not, even after I called him yesterday myself. I called again this morning and spoke with Juan, general manager, and he informed me that he would e-mail me and also the person who would be able to start the process for my reimbursement, but I still have no such e-mail. I do not see why I am having to even write this e-mail when it was your business' mistake, not mine. I was charged, in error by your business, $160 on 10-4-23, 10-18-23, 11-1-23, 11-15-23, and 11-29-23 totalling $800. I am willing to have my credit card credited or have my $800 sent to me by check. I understand this will take some time. But, I feel as if I am being given the runaround. I have received no return calls, nor any follow-up e-mails about my reimbursement. Fitness manager & general manager both told me that I will be refunded and ******* admitted it was the trainer's error on the training cancellation, not mine. The trainer apparently did not do the cancellation correctly, but I did my part correctly! My credit card company told me you all claimed I checked in in October, which is untrue! When I cancelled in the beginning of August, I still had 12 sessions owed. Jaques told me to go in in August & September ONLY to complete the 12 sessions already OWED. I never stepped foot in your facility after September 29th! I even had a couple of sessions left, but I did not want to return.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I REGRETFULLY JOINED THIS GYM SOMETIME IN NOV 2023. I WAS TOKD THERE WAS AN ANNUAL FEE EVERY YEAR, WHICH I WAS FINE WITH. BUT ABOUT 2MONTHS LATER, MY ACCOUNT WAS CHARGED AN ANNUAL FEE OF 50.00. AGAIN, I ONLY USED THE GYM 1TIME! THIS WAS CONVENIENTLY NEVER EXPLAINED IN THE INITIAL CONVERSATION, OTHERWISE, I WOULD NOT HAVE JOINED. COMPANY AFTER COMPANY STRIVE OFF OF LIES AND DECEIT. WHAT IS SO HARD ABOUT TELLING YOUR CUSTOMERS THAT THIS ANNUAL FEE WILL BE TAKEN OUT 60DAYS AFTER SIGNING UP? I WILL BE CANCELING THIS MEMBERSHIP, UNLESS I AM REFUNDED MY ANNUAL FEE. AND JUST WANTED 2WARN ANYONE ELSE B4 THEY GET TRICKED OUT OF THERE MONEY. THEN YOUR SUPERVISOR AT WALZEM LOCATION HAS ATTITUDE WITH ME 4ADDRESSING MY SITUATION. VERY PITIFUL.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction was 01/02/2024. As per agreement I had 3 days to cancel and money back was guaranteed within 30 days. The amount paid to the business was $91.42. After the District manager, Dominick ******* refused to speak to me and subordinate, Raul ******* refused to advise me that I was able to cancel within 3 days, a manager on site, Daniela ********* made me sign another document, without properly allowing me to read disclosure, that stated that now i had to purchase the service of 30 days even when the 3rd day cancellation was met. So the agreements are designed for us, the buyers, get charged for services that are not being used despite the original agreement. The system has you circling in a clause. I want a refund for the services charged. And if they charge me more in the future, I want that refunded as well.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  TruFit Gym has not explained my credit card charges. The charges do not seem to match any terms of the contracts I executed. I called on 12/20/23 and visited the gym on 12/31/23 to learn more. No one called me back even though I was advised that someone would call me. I spoke to my Trainer in person. He said he didn't know how the gym its charges clients. I visited the gym in person and the front desk representative, Hector, could not help me. He could not explain my credit card charges. He could not provide me a copy of a contract indicating I had agreed to ongoing Private Training sessions costing $190 every 2 weeks. He said to contact the Private Training Manager in person. He did not know the Manager's last name. I left a handwritten request to cancel Private Training and refund me the cost of Private Training sessions that I did not schedule. Per the contract, I mailed on 1/2/2024 a Certified Letter to TruFit ********* ******* ** ******** ******

• Initial Complaint

  12/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went in to the Tru Fit location on Wildflower drive in Bryan TX to cancel my physical training contract on 5/31/2023. Despite cancelling the contract I keep getting billed twice a month for the PT service I cancelled. I went to the location in person on at least three occasions and talked to an operations manager, a district manager and the representatives at the front desk and explained that I was still being charged for a service I cancelled. I never heard back from any of the employees I spoke with. Despite my complaints, I'm still being charged $45 twice a month. In the month of November 2023, six months after I cancelled the contract on May 31, 2023, there were six charges totalling $270 and a single charge of $90. I have disputed these charges with my credit card company.

• Initial Complaint

  10/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On ********* *** ****, One guy claiming he was the "General Manager" for all tru fits went to UTRGV and approached me claiming I could get a membership for only $**** for two weeks. After two weeks, I forgot to cancel my membership, and $** was now charged for my membership as I was registered for the “Results +”. I accepted the payment as it was my own fault I had forgotten to cancel. Therefore, I went to try and cancel and the employees at Tru Fit in Ware Road informed me I could not cancel as they have a policy of 30 days before the next month’s payment to cancel and that again I would be charged another $** for the next month. I tried to speak with managers to get assistance with this problem as a College Student I have payments to make and money is being thrown into the trash I do not attend and will never attend Tru Fit. In my first 2 weeks of membership, I went once and have never again returned. Again, going on ******* *** ****, to cancel for next month, they now informed me I could not cancel until ******** of ****. Every time I have gone to try and cancel they come up with another excuse and they all differ from what their "policies" state. Without a doubt, I know that when I try again in ********* as they said, I will get charged once again $** for the next month, *******, and it will be a never-ending cycle.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  [Current Date: ******* *** ***** I am filing a complaint against TruFit Gym, located at 1900 W Villa Maria Rd, Bryan, TX 77807, for persistent issues with broken equipment, specifically the cable machines. Despite paying hundreds in membership fees, these machines have been in disrepair for over four months. I have addressed this issue directly with the gym's staff, yet no corrective action has been taken. The neglect not only undermines the quality of service but also poses potential safety risks to patrons. This situation is unacceptable, particularly given that functional equipment is a basic expectation for a gym membership. I feel that I have been patient enough and have no other option but to escalate this issue to the Better Business Bureau for resolution. I request prompt attention to this matter and expect immediate corrective action from TruFit Gym to uphold the service standards promised to its members. cc: TruFit Gym, Bryan, TX Management TruFit Gym Corporate Office Please consider this letter as a formal complaint requiring urgent resolution. Thank you for your attention to this matter.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I’ve been unsuccessfully try to cancel a membership with this business for a couple of months now. I moved to a different state and they insisted that I needed to go in person to cancel the membership, I told them that I can’t go and they told me to send an email to cancel, afrrr a couple of weeks I called back and they said the membership is cancelled. Now they say it was never cancelled and they are charging me for at least 5 months now. They don’t offer a clear solution for this matter and *** from Edinburg location is not helpful to resolve this. I want to cancel immediately. I don’t want anything to do with this dishonest business.

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