ComplaintsforTru Fit Athletic Club - Texas Locations

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Over 6 months ago, I went to the gym, filled out the information to be dropped from the membership. I asked for PROOF I filled it out, and they stated they do not give proof, but he assured me he was turning it in right at that time. Since then, I keep getting calls about owing money to the gym because of non-payment. I should NOT owe anything. Harassing calls are sometimes 2-3x a day. Even after they say they will no longer call. This effects my credit, my phone minutes, my sanity.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In *** of **** my husband signed for a membership where a tru fit associate explained to my husband that the membership was a family plan and we me, my husband & my two teenage sons where included in this “family plan” we show up to our first work out and the associate tells us that my sons are not included in the “family plan”, to what my husband responds what do you mean? That’s the only reason why we signed up to this membership, the associate then tells us we would need to speak to a manager because there’s nothing he could do. We then get in touch with the person that signed us up and he denies ever telling my husband that this was a “family plan “ and that if we needed to cancel, it would have to be within 30 days, in person, with a manager. My husband then showed up in person with a manager he explained what happened and the manager does not offer any apologies tells my husband the plan has been canceled and he should not be getting any charges anymore, we trusted his word but 3 months later going through our bank statement we find they had been charging us all of this months. I then call and ask and another manager says that she can’t really speak of what happened there because she wasn’t present when it all took place but that at this time there’s was nothing she could do to give me a refund because when we canceled our “family plan” it converts it to an individual membership meaning, when my husband canceled the supposed “FAMILY PLAN “ mine was still active!So they were charging me as an individual even tho they said it was a family plan!! how is this even possible?! How is it that with all the bad service complaints we had and my husband talking in person, with a manager he could not give us a heads up telling us hey your wife will still be charged as an individual?! This should be ******** This is misleading in every way possible and they know what they’re doing! I have yet to receive back the email confirmation stating I no longer have a membership with them!

• Initial Complaint

  09/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Trufit has charged my bank account three different times in the last month totalling $**** When I spoke to someone at the company I’m being told they can see the charges on their end. They need to do a thorough investigation as to why we keep getting charged or if they have my bank account number mixed up with someone else’s account. I’ve reached out to my bank as well and its taking a while because they charged using my bank and routing number

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On **** ** I canceled my membership. Because of the time frame, they informed me I would be charged for ****. I agreed. I was then charged $** in **** and $** in ******. When I emailed the manager. I got no reply.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Original sign up was for a 7 day trial period, around ********** On ******** I went in person, per phone instructions, to ask to change my membership from a Dual membership to a single membership. I took a picture of the modification request that’s dated. I believe it was the general manager who walked me through the process. Because the day i asked to cancel was technically the 8th day, I wasn’t surprised to see a charge of $** and change posted to my bank account around *******. However, when i was charged not only for the dual membership around ******* but the yearly maintenance fees as well, i called the gym and asked what happened. I was assured at that time that I would be refunded the overage amount to only be charged for a single membership. However, around ******* i was charged again for the dual membership. I called the gym again and was told to place a stop payment with my bank while the general manager figured it out. Each following call I was advised the General Manager was busy and would call me back but that “billing” was working on my issue. I messaged the gym on FB and again was told I would be reimbursed. The stop payment through my bank was good until ****** when more charges were taken out before i could request another stop payment. I have recieved no follow up calls, no response to my facebook messages, or the email I sent to the provided email address left in a comment under my Google review. In addition to the overcharges, I’d like to also be reinbursed for my stop payment fee of $22.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I canceled my membership back in *** ****. My last bill should have been in **** **** due to there being 45days after until the cancelation goes through. I was still billed for **** * ****** ****. When I called the location they said my account is still showing its active and asked if I got a copy when I canceled. I never received a copy or took a picture of it so I do not have the evidence but I am very upset I couldn't trust the front desk workers to actually do their job and now I am being charged for something I'm not even using and I already canceled! I need a refund of $** asap and my membership PERMANENTLY CANCELED!

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I requested to cancel TWO memberships back on *** *** ****. I walked in to Tru Fit Midland Drive and requested to cancel a membership due to being charged for two accounts when I only signed up for one. I spoke with a team member who added notes to the account and informed me to speak with a manager on *** *** **** regarding the refund. I then spoke with a female over the phone on *** *** **** who advised me that she is the manager over Odessa and Midland Tru Fit (possibly Jamie) and she stated that the membership could be canceled and the 2nd would be refunded if I payed $***** dollars. I payed the amount requested and she advised me that both memberships were canceled and a refund request was submitted and she would contact me in approximately 4 weeks about the outcome. On **** ** **** my bank account was charged $***** for “Club Fees” and I disputed the charge with my bank and won the dispute. On **** *** **** my bank account was charged $***** for “Club Fees” once again. I disputed the charges and called Tru Fit. I spoke with **** ***** who stated one of my accounts was active while the other was cancelled. This is not what was promised me over the phone on *** *** ****. The amount of money taken for the 2nd account is $******. This is what I was requesting to be refunded. When I signed up for my account in San Angelo I walked into the club and signed up through a computer at a desk with a team member. When I asked to transfer my account to Midland at Meta I walked in and spoke with a team member who had me put my information in on a computer at a desk. It’s been approximately two years that I was being charged for two memberships. I have attempted multiple times to speak with the operations manager and every time I’ve called I was told “they are busy” or “they are not here” and I’ve left my name and number several times but received no responses. I’ve sent emails to [email protected] and have gotten no replies. I would like a refund.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Cancelled services with this gym and they continue to atyempt to withdraw money from my checking account.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a contract with them with a PT. I asked for a buyout last *** and they charged me ***$ but now they are telling me that buyout was cancelled because I didn’t answer to an email they sent me the next day. (I was om vacation and didn’t notice the email was important because it came from a personal email not a trufit account work email) they’ve been charging my account every month even if I haven’t been going for a month. I went yesterday to cancel and now they’re telling me I have to wait 30-45 days to get my membership cancelled and they will still keep charging me. They said I still have a balance of ***$ which they couldn’t explain how I got. They also told me that my contract has expired so why keep charging me every month? All of these was not discussed during when I got the contract. This is misleading and grounds for misinformation. This is a warning to anyone joining this gym club. Don’t do it! This company is a scam

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On ******* I received a response to my initial cancellation request from the admin at the Pat Booker location. The email stated that my last charge date would be on ******* and that I would have access to the gym until *******. On ******* I was charged ***** (membership price). I reached by phone and email on ******* when I realized I was charged. I was informed that there were other members who had the same issue and that management was sending out emails to resolve the issue to the affected members. I received an email asking for my mailing address that same day but as of today ******** I’ve received nothing in the mail from them or any updates from the customer care email that I reached out to in ****.

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