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ComplaintsforCollin County Animal Services
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been to the pound everyday this week (9/11/22-9/16/22) when they opened at 11am trying to adopt a kitten. I was told something new each day as to why they weren't available yet and to please come back the next day...all the while they were pushing me hard to adopt an adult cat. I explained each day why an adult cat wasn't possible at our home. I arrived this morning only for them to tell me that a rescue came and collected all the kittens. I asked three times for the names of the rescues only for her to refuse. I was told rudely to look it up online. These "rescues" can now charge $175 instead of the $25 at the pound. I'm concerned this facility is more interested in profit rather than the care/wellbeing of the animals. There have been several reviews on Google saying this facility is uncooperative with potential families when they want to adopt. They don't allow anyone who lives in an apartment to adopt any type of pet...among other complaints concerning the volunteers/employees, health of the animals when adopted.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.