Complaints

This profile includes complaints for Texas Star Community Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Texas Star Community Management

  6401 S Custer Rd STE 2020 McKinney, TX 75070-3129

  
• 

  Texas Star Community Management

  2500 Legacy Drive, Suite 220 Frisco, TX 75034

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have resided in one of ***'s managed properties for 2 years (*********************). In that time I have personally experienced the worst property management service in my life (40 years, 10 to 20 properties). They simply ignore all resident issues. I honestly am perplexed why **** continue to renew their contracts. I have 2 major issues that *** refuses to address:1) Ingress/Egress Issue - Whenever it rains more than .5 inches (several times per year) the only 2 pathways to my condo has 3 inches of standing water that require traipsing 20 to 30 feet, Getting clothes and shoes wet and muddy. This can last for hours each time. I have complained several times to *** and they won't respond. The *** has said a few times they would fix it. Nothing.2) Dead animals in attic - In November, I heard an animal scratching in the attic. I emailed *** but got no response. The animal died and we could smell it in the condo. I emailed them again but got no response. There still is a way in so it will happen again.I will be filing a complaint with the City of Farmers Branch for violation of the city's Minimum Property Standards. Maybe if the city fines them I will get a response.

  Business Response

  Date: 02/26/2025

  There was a delay from a previous manager to address this issue, but she did take action once approved by the board.  Since that time, we have sent another vendor out to address this issue and all repairs have been approved.  Please understand that Texas Star does not make the decisions on bids and the board relies on vendors to provide what is required to fix the situation.  The original vendor informed us this was corrected.   It was not to either the owners or our satisfaction.  We received bids from another vendor and once approved by the board, authorized the repairs.  Texas Star can only obtain bids.  We cannot approve expenditures without the approval of the *************** of directors.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a rodent infestation on August 3rd 2024. I can hear the rodent clawing and gnawing above my ceiling, every single day and night. So far, Texas ***************** has only had a vendor come out for a site survey and quotation. 7+ weeks have passed, and no efforts have been made to remove the infestation. I pay $295 per month HOA fee, which covers patching access points that have opened up for rodents. I even sent a picture of the access points, but still nothing gets done. I would appreciate if BBB can motivate Texas Star to do their job. ******** Nail is my point of contact. I have asked her for a different contact and also to escalate my request. She is non-responsive. Thank you.

  Business Response

  Date: 10/01/2024

  
  We sent the pest control out to access on numerous units.  They came out and **** was not home.  The Board gave Five Star authorization to repair the openings where the squirrels which they did last Saturday, not knowing the squirrels had not been removed.  The homeowner (**** ****) called a pest control company out without the board knowing and had them removed.  The Board sent authorization today to reimburse the homeowner for the expense. 

  Customer Answer

  Date: 10/01/2024

  I am rejecting this response because:   I was indeed home when All Safe Pest Control showed up at my home late. I had taken the day off work for this appt. I met with ******* of All Safe Pest Control, and there was absolutely no follow up. I was also home when 5 Star Contractors closed up the squirrel access points. I explained baby squirrels were still in my house, but nothing was done. I called the owner ***** ***** and he refused to take action. I was forced to smash open my ceiling with a hammer, so the baby squirrels would not die. I paid $175 for 911 Wildlife to come out and help remove the squirrels, as Texas Star/******** Nail has been unresponsive. I have requested that ******** Nail schedule an electrician to replace wires that were chewed by squirrels. I have also requested she schedule a contractor to repair the holes in my ceiling.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This community management company is absolutely worthless. I have been asking for my rain gutters to be cleaned out since June 2023. I was ***** beaten by the h o a president for over two years regarding the removal of a large oak tree that was destroying my foundation. Currently they have some busy body that's not even on the h o a board running around spying on people and their cars taking down license plates and reporting infractions like some kind of vigilante. It's ugly and toxic. Do not recommend to anyone.

  Business Response

  Date: 07/29/2024

  Ms. ****** has reported her gutters as well as attended a meeting while this was discussed.  Texas Star cannot make a decision to clean her gutters without board approval.  The board of directors for ******************************* for the last year has requested bids for the entire community to be cleaned out vs. doing individual gutters.  Proposals have been given to the board and were put on hold in November 2023 due to multiple foundation repairs that needed to be completed.  We have proposals in front of the board this year but as of yet it has not been approved.  Once approved this will include putting gutter guards on as well.    Texas Star does not have the authority to do this work without board approval as it exceeds our $500.00 per job expenditure we are approved to make without approval.

  Customer Answer

  Date: 07/29/2024

  I am rejecting this response because:  This is your typical deflective style. If you could not clean out my gutters for under five hundred dollars when I asked you in June of 2023, then there is something severely wrong with your process.  There is no reason you had to wait until November 2023 to address it, and then decide to stall further by providing zero guidance to the HOA. 

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my very high *** fees every month.I have lived in this condo since October 2021.Every year the fees are raised.They change hoa teams every 6 months.Tuesday we woke to water on the floor and leaking to bedroom carpet.I called the plumber and hoa maintenance determined the neighbors in adjoining condo pipes burst.So the maintenance man ***** said the *** plumbers will be here to fix the problem.But in the meantime we had to get that stinky carpet out of here.Now I'm going to have to get flooring for a neighbor's mistake of not getting a little leak fixed 3 weeks ago.The most frustrating part is *********************** property manager will not return my calls.The other *** lady on siteMary no longer is available.And the hot water is off until tomorrow when they are supposed to fix the problem.I feel I should be compensated for these added expenses.No his and water fees for 4 months would be a start.

  Business Response

  Date: 07/17/2024

  This homeowner has had calls returned to her by the Association Manager.  She has left voicemails and has not heard back.  This leak was reported by a neighbor on Monday and the repair scheduled for Friday.   Neither this homeowner or other adjoining neighbors informed us of water coming into their unit.   We cannot control the time it takes for a vendor to repair.  *************** has a warranty with H20 Water for the hot water and boiler issues as such this is the vendor that had to be used as the slab leak involved a hot water line.  As for the owner's damages, the governing documents are clear that regardless of the cause of the leak, interior repairs are the owner's responsibility and as such she needs to turn this into her insurance for coverage.  There can be no waiver of association assessments or water payments as each owner has the obligation to pay their share of the water and assessments must be assessed to all homeowners as outlined in the governing documents for Country ******************************

  Customer Answer

  Date: 07/17/2024

  I'm going to be left with no choice but to close out the case .I have got with my insurance carrier and will have added expenses because of this leak.If nothing else Texas star community management could have offered a apology. No respect or humility to a diligent paying homeowner           ************************;

  Customer Answer

  Date: 07/22/2024

  I am not responding any further.Filed my insurance claim.Moving forward

  ************************;

  Customer Answer

  Date: 07/23/2024

  I have reviewed the business response and accept this resolution. I have filed with insurance moving on.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called multiple times advising about trash containers left out in street and front yard for weeks at a time. I was advised that the *** would be cracking down on such violations. I have seen no evidence of this. Containers still out in front.

  Business Response

  Date: 03/11/2024

  Unfortunately, violation history for homeowners is confidential per State Property Code 209 and as such cannot be shared with individuals when they request it.  Also, there are policies in place mandated again by State Property Code 209 which we must follow.  The policy involves a courtesy notice, a notice of violation and then fine notices begin.  Some homeowners still ignore these for a period of time.  I have attached a covenant count report which shows trash violations have been sent but no personal information can be provided.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a shed constructed in May of 22. *** sent a review committee to inspect the shed. thinking everything was OK. We went along just fine until suddenly in September 2023. we started getting Certified letters stating we were in violation. The *** required me to submit design concepts to which I was able to submit what I thought the shed would be constructed to look like. I paid $4500 to have my shed built in my property. I have tried to resolve with the *** since October ********************************************** until suddenly 1/24/24 they sent a notification in their townsquare I had not complied with the crafting of the shed. Then on 1/29/24 I get a certified letter stating again I had not complied and I have 15 days to remove the violation. In October 2023 I sent the *** a letter asking for an arbitration or mediation as the letter stated I could do. The *** instead has changed the management team that I was dealing with and all of a sudden the new management team is just telling us that we are in violation and we have so many days to fix the problem without offering mediation without offering arbitration anything. What I would like is the opportunity to have what had been being worked out continued without having a 15 day deadline to take a $4500 Shed off of my property that had been up there and been reviewed by committee. The oversight and the issue was on the committee not notifying immediately if there was a problem with the way that the shed was crafted instead of waiting over a year and a half later to now cause an issue. When we call we get no responses only voicemails and that is ******************************* or *********************. We were prior dealing with *********************************, and ************************* when the issue got started September 2023 and the last I heard from ******** was October 2023 and she placed the violations on hold and I never heard from her again.

  Business Response

  Date: 02/07/2024

  The homeowner built a shed but did follow the approval she received as such she started receiving violations last year.  She requested a hearing in October of 2023 which the manager at the time said she would set up and the account was put on hold.  A new manager was assigned in January and did not realize the hearing had not been set up.  The homeowner called our office last week and the violation was removed from her account and a hearing is being set up.  The homeowner was responded to and told this last week as well.

  Customer Answer

  Date: 02/11/2024

  I am rejecting this response because:   The issue as not been resolved as of the time of the response from the business. The business also advises that I was told last week (meaning prior to 2/6/2024) about the intent to have me meet with the board which is not true. I did not receive an email until Tuesday, February 6, 2024 from ********************************* with Texas Star Community Management. The email advises that she is working with the board to find a couple of dates that work for them to have me come in for a hearing on my shed. She would let me know what those dates are as soon as she had them. She requested me to give her a week or so to work it out. Also as far as the violations they have not been removed only held from what their Townsquare app shows. At this point I dont even know who the board members are that are being spoken with or the information exactly that is being sent or communicated over to them. As far as the meeting with the *** board I hope fairness is excerised to understand that people work and cant just jump when they say jump. Meaning I do hope that they will be flexible in where and when the meeting will be held.

  Business Response

  Date: 02/12/2024

  The only violation that was removed was the last one.  The others will be closed if the board approves her appeal.  She is correct that the hearing has not been set up but ******** is working on and as ******** stated she would need time to set up.  Unfortunately, she did not follow the approval for her shed as specified which has resulted in the need for the hearing, her failure to do so is not our error.  Once a hearing takes place, if the board does not agree to let her keep it as is, she can continue to receive violations if the issue is not corrected.   If they do allow her to keep the other violations will be closed and the shed marked approval.   The violations are on hold pending her hearing.

  Customer Answer

  Date: 02/12/2024

  I am rejecting this response because:   Until full resolution is reached and a meeting has happened the shed issue is still opened. If you all say all I can do is meet with the board and the board makes a decision on me keeping the shed or not the I dont understand why the letters town square notes continue to be updated as if I am non responsive. That is not the case I am waiting to meet with the board. We have never tried to do anything other than resolve the issue without all the blaming of its my problem I did this or that. Per your letter I cant submit for a modification after the fact so you tell me what other options I have?

  Business Response

  Date: 03/21/2024

  Notes are entered based on the decision of the board on what was required to keep your shed.  Per your emails you received and accepted per your email and acknowledged that you received.  Once these items are completed the violation will be closed but it will be marked observed and updated with any changes that take place.  You have not been sent further violations.  Today was those notes being entered.  Email correspondence is attached.

  Customer Answer

  Date: 03/21/2024

  I have reviewed the business response and accept this resolution as advised in the email I was sent 3.21.2024 @ 10:48 am cst.The conditions requested by the *** board listed below were agreed too via emailed response to which the property manager confirmed they agreed with and my account would be noted. Also they attached the email chain in the response.

  1. The shed is not visible from the street. It can stay where it is at but the magnolia tree that is growing in front of it must remain and be allowed to grow to block the view of the shed from the street. If the tree for some reason dies or is taken down it must be replaced by a tree large enough to shield the view of the shed from the street.
  2. The shed must remain in good condition
  3. If and when you sell your home the shed must go with you.

   

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm am gone 6 months out of the year for work during that time I was fined for things like grass and tress that's been there since I bought the property ...covid hit everybody and I was effected really bad I had multiple surgeries with no help from friends and family I wrote management and explained most of the fees occurred I was out of state for the year and now that I'm back I'm very ill ..it seemed as if they racked up more bills ...the hoa has not done anything but came by and took more pictures after I told them I am disable and out of work...I told them texas haf was going to pay off the fees as we were waiting fort the check I received a lawyer notice ...I'm filing for harassment....the worst company ever the hoa has never done anything for me so I'm not even sure what there job is ...a storm blue out our a.c unit so I used a portable ac unit and was fined for it ...yall are fining 500 for grass why don't yall have an agency cut the grass and charge the fee to have them cut it instead of charging a fee every 10 days that it's not cut because again we only live in Texas 5 months maybe 6 out of a year.. i feel like the Hoa is a security company because they are not helping to solve anything they starting sending even more fines after I told them i was disabled and out of work ..funny my father is a state attorney General so I will see what can be done.

  Business Response

  Date: 01/23/2023

  I do not find a **** ***** as an owner in one of the communnities we manage but I do find a ******* ***** who I believe is the owner. Ms. ***** has not paid her association assessments nor maintained her property since 2021. Ms. ***** has been turned over to the attorney for collections. I find no notes on her account or emails where she has contacted our office during this time. Texas Star must follow the direction of the board for ****** ***** Estates in which Ms. ***** is a member. The governing documents require that you pay your assessment or make arrangements for a payment plan and that your yard be maintained. ****** ***** would have been more than happy to have assisted Ms. ***** if she had contacted them prior to this being turned over to the attorney. As such she has now accrued legal fees as well. Ms. ***** is upset because she did not do what she was required as an owner in a homeowners association. Texas Star followed all CC&R's of ****** Creek, direction of the board and State Property Code 209.

  Customer Answer

  Date: 01/24/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did contact you all I have a full print out of my phone records if they didn't leave any notes ..that would explain why the attorney was contacted I never received any attorney letter until Jan 19 I had been in contact with you all since September when txhaf told me they were going to assist in paying my hoa fees I called and told the account manager they were going to pay and asked her to email me a copy of my full balance ..she did that for me I called in between that time 4 times to see if payments were received because even though I had an approval haf did say they were behind on getting the payments sent....each time I called they asked the address and said you still have a balance ..all of this was before the lawyer...I even wrote in the townsquare application a message back in October telling them I had been disabled and unable to pay and txhaf was helping I never got any response accept ..that this is being sent to management I have call logs and screenshots ...the lawyer is not the issue.. I felt like I did communicate all of this I even received the email from Katie after explaining haf was going to pay...now they did tell me they sent a check and sent me documentation, so the balance should be cleared soon..but I would like attorney fees waived because I have proof I called you all atleast 5 times before I got this letter , and also received emails from me asking for the balance so I can get you all paid and me sending a message through the townsquare app.

  Business Response

  Date: 02/02/2023

  First of all the complaint to the BBB stated that Ms. ***** was gone 6 months of the year for work not that she was disabled and could not pay. I have also searched again for the email we have on file (*************@gmail.com) and there are no emails. If there is another email I do not have a record of it and cannot search for it. Nor do I find any voicemails using phone number we have on file (************). If there is a different number I am not aware. I also don't find copies of the screen shots Ms. ***** refers to attached to her complaint. We are required by the association documents to follow a very detailed collection policy for ****** Creek. This policy was followed. The Association also has a payment plan policy allowing payment plans. No such payment plan was ever set up or offered. Ms. ***** states she was not sent to the attorney until January of this year. The initial demand letter from the attorney was sent on September 22, 2022. Ms. ***** did not contact the attorney until after the lien notice was received in January on January 26, 2023. Since there was no response to their initial demand letter, title report was conducted in November of 2022 and then Notice of Lien and Demand Letter was sent on January 17, 2023. Per state property code we are required to send a 45 day demand letter prior to turning over to the attorney. This was done on April 18, 2022. Ms. ***** was given well over the 45 days to respond to it. Unfortunately she did not take the notices from the Association or the attorney seriously until the Notice of Lien was sent to her. Besides the 45 Day demand letter we sent monthly notices went out all of 2021 and 2022 prior to send to the attorney with no response from Ms. *****. Ms. ***** did send one message thru TownSq on 11/22 after the attorney demand letter. As she stated documents were sent but we received no further communication.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a condo owner and am being harrased about small trivial things by this HOA company so they can charge me extra fees and money, but they will not fix anything when you request them to do their job. I have a front door that needs painting yet again, a side door that needs to be replaced due to water damage, and a roof leak causing lights to be out and water stains on my condo ceiling.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/26) */ Mr. ******* has never been charged an extra fee or fine. He received violation letters to repair his windows and remove items from the common area but was not fined. The doors are Mr. *******'s responsibility not the HOA's. When the HOA paints the entire building they do paint doors as a courtesy but all other painting, repair or replacement of the doors is his responsibility per the governng documents. Mr. ******* has never reported a roof leak but we will have it checked based on his statement in this claim. Consumer Response /* (3000, 7, 2022/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged $100 3 years ago due to a water leak coming from the unit next to mine because a cheap repairman told them wrongly. They are trying to take the excess funds I have accumulated over time by paying extra HOA monthly fees. It's so obvious. Business Response /* (4000, 9, 2022/10/28) */ Mr. ******* is not giving facts. I have attached Mr. *******'s account history. As you can tell no fees ther than assessments have ever been charged to his account. We have no idea what he is talking about. If his neighbor had a leak that is between him and his neighbor as interior plumbing is the individual homeowner's responsibility. Mr. ******* has never received any fees other than assessessments nor has he paid to the HOA any fees other than assessments.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home, 9228 Stormcrow Dr, Dallas, TX 79424, burned down during the blizzard of February 2021. Our HOA and Texas Star Community Management are to build back our home as stated in the HOA bylaws and it's been 20 months and no construction has begun. We live in a townhome so we are under condominium insurance coverage. We have depleted our personal insurance coverage renting another home in addition to paying a mortgage and continue HOA membership fees as well as insurance premiums to the HOA's insurance. It's been 20 months and no progress on our home. Why are we paying insurance to the HOA for a house that doesn't exist? Why are we paying dues to a community we don't get to live in? Why have they not even started construction? There is something very wrong with this company and it's mismanagement of time and resources. We can't continue on like this.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/06) */ This address is not an address in any HOA we manage nor do I find this person listed as a homeowner in any of our associations. If they could provide additional information I can further investigate. If not please close this case. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to amend the address listed in the original complaint message to be corrected to the following address: *************************************** XXXXX Apologies, my autocorrect is sometimes overzealous. I can provide proof of address upon request. My fiancé's name is Tyler Tech. We are and have been common law married before purchasing the townhome in 2020. Where we lived together at the time of the fire loss. Mere weeks before losing our first home together in a fire that originated from another townhome. Tyler Tech is the listed owner for the home we lost to the fire in 2021. Resolution: We are seeking (1) a swift start to rebuild as well as (2) compensation for prolonged displacement in addition to other expenses incurred due to the inefficient fulfillment of our bylaws thus far demonstrated by Texas Star Community Management. (3) an immediate stop to our community dues in addition to a refund of our dues since the fire date, 2/17/2021. (4) refund on all insurance premiums we have paid, post fire, that are in direct violation of the bylaws. (5) an immediate stop to all citations we have been receiving from Texas Star Community Management pertaining to "keeping up with community standards". What was once our first home is now a cracked concrete pad surrounded by a flimsy chain link fence. I think both parties can agree that's not up to community standards either. Not to mention that fence only came about after our garage and neighbors townhome (shared walls with our burned down unit) were broken into and vandalized while we have been waiting for Texas Star Community Management to begin rebuild. Business Response /* (4000, 9, 2022/09/08) */ First of all the complaint is against ChimneyHill HOA, not Texas Star. All decisions are made by the board of directors for ChimneyHill Homeowners Association, Inc. Other than that as the owner has engaged an attorney I am unable to provide additional timeline information at this time other than to say this has been an ongoing process and at no point at the progress for the collection of insurance, quotes, permitting, been delayed. Consumer Response /* (4200, 11, 2022/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are on our 3rd property manager for Chimney Hill from Texas Star Community Management since February 2021 and your argument is that it has had no bearing on communication or timeline? Also the citations for the garage are coming from your employee, the current property manager actually, not the HOA board. Business Response /* (4000, 13, 2022/09/12) */ That is true about the 3rd manager but same company. Monthly updates are given concerning this insurance claim and the numerous other claims going on at ChimneyHill and haven been given on this issue at each board meeting which is open to all owners. Minutes for each meeting are posted as well.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous harassment and arbitrarily enforcement of community rules and guidelines, along with miss management off HOA dues.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/08/17) */ First of all the Stinnet's purchased in an HOA with very clear restrictions. They have had violations for numerous items but have never been fined. The management company operates at the direction of the Board for Summer Creek Ranch, we do not make the rules or arbitrarily enforce the documents. Please see attached CC&R's for Summer Creek Ranch and a covenant count report for the association. Inspections are completed every two months and violations for any home noted at that time and the appropriate letter sent per the Covenant Enforcement Policy for Summer Creek Ranch. As for mismanagement of funds, Summer Creek Ranch has an audit completed at least every two years by a third party CPA. Attached please find the most recent audit. We are currently waiting on the 2021 audit but have not received the final. These are also placed on the web portal for all homeowners. Also Texas Star makes no decision on how funds for the association are spent, these are all with approval with the Board of Directors for Summer Creek Ranch. Consumer Response /* (2000, 7, 2022/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) In fear of retaliation I will accept their response, I do hope in the future that the SCR board and the TS management company will have a better rapport with the community. We do our best to abide by the rules and guidelines, yes we have been notified of violations in the past and yes I was fined once, everything been documented and filed. We will continue to do our best to uphold our agreement per the HOA rules. To be the best community we can be, good communication is key. D.********