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Business Profile

Auto Repairs

Caliber Auto Care

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    10/21/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Trying to make me payment for a job they didnt do right.

  • Initial Complaint

    03/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had my car serviced at this location multiple times and it had multiple problems. I was told Id get a refund since I had been through so much trouble having to take my car elsewhere. The new manager at this location (****) told me corporate told him I would get A $200 check. Its been two weeks and still no check as promised.

  • Initial Complaint

    07/14/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 06/22/2023 vehicle was dropped off to Caliber auto for a check engine light and was told "transmission feels like it is slipping, inspected wiring and found transmission solenoid pack connector had burnt exposed wiring, transmission pan removal will be required to inspect internal wiring." The transmission pan was never removed to check anything due to the mechanic stating it was the external valve body pigtail that was the issue. Caliber ordered the part and it arrived 06/29/2023 and I received my vehicle back the same day with no issues work order #******. On 07/03/2023 vehicle had exact same engine code shown and vehicle would not accelerate. 07/05/2023 towed vehicle back to the caliber shop. 07/06/2023 caliber technician was able to take a look and was told vehicle had an internal transmission failure due to "excessive amount of metal debris throughout transmission pan." and "transmission will need to be rebuilt". I denied any service after that and have towed my vehicle to my home.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

6661 Custer Road

McKinney, TX 75070

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(972) 704-1141

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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