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Find a Location

Bath Masters Of Collin County has 1 locations, listed below.

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    Business ProfileforBath Masters Of Collin County

    Bathroom Remodel

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Bathroom & Kitchen remodeling

    Products & Services

    We remodel bathrooms and kitchens. Our best work is with tile. We can help you design and create an oasis of relaxation for you to escape to when life gets you stressed out.

    Business Details

    Location of This Business
    McKinney, TX 75069-0963
    BBB File Opened:
    2/9/2021
    Years in Business:
    4
    Business Started:
    2/24/2020
    Business Started Locally:
    2/24/2020
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Flooring and Bath Masters
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Business Management
    • Mrs. Holly Deanne Lasater, Owner
    • Mr. Tim Lasater, Co-Owner
    Contact Information

    Principal

    • Mrs. Holly Deanne Lasater, Owner

    Customer Contact

    • Mrs. Holly Deanne Lasater, Owner
    • Mr. Tim Lasater, Co-Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/03/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    First met w/*** owner of Bath Masters of Collin County on 5/22/23 to get a quote for a master bathroom remodel. At the time he quoted me $20,000 for the complete project including demo, materials and labor. Requested a deposit of $6,500 which I paid that day. I was referred to him by a great friend so totally trusted him. Met *********** wife on 5/31/23 to discuss demo and start day - he requested another check in the amount of $6,750 - so I have now paid $13,250 before any work was started or materials purchased. Where things went terribly wrong after that:* I received several inappropriate & sexually explicit texts from him. All have been saved if you need to see them. At this point my demo had started, my bathroom was a complete wreck and he had $13,250 of my money. Could not fire him at this point and receive my money back. * I was then asked to purchase my own materials. I purchased my flooring, vanity, mirrors, light fixtures, toilet even paint..* There were days that I never heard from him and no one showed up to work.* Things were not measured incorrectly so had to be re-done. One thing was done so poorly that it prevented me from getting a shower door for my new shower. * Holes were cut in walls and the ceiling that I had to have repaired * I was told which faucets to purchase to later find out they were wrong - had to pay the plumber to come back out and change out a faucet that he tried to put on and broke - a $600 faucet set * Subcontractors were not showing up to finish at which time I learned from two that they quit coming because they had not been paid. * I hired the plumber to finish (pd $2,132), electrician (pd $780), glass/tile guy to finish shower (pd $2,380). All in I paid *** $13,250 plus I paid $9458.95 in labor and materials to get a working bathroom.I would like to know what the $13k I paid to *** went towards. I did not get that in return in materials and labor., I feel completely taken advantage of and lied to.
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    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Irene R

    1 star

    06/21/2023

    Do not contract out for any work to be done by this company. We were given an estimate to remodel 2 bathrooms. We paid 1/2 the estimate for both rooms. When asked for a written contract, we were told it wasn't necessary. We did, however, receive the contract for both bathrooms. The start date wasn't stated as part of the contract, nor was there an approximate end date for the job. This was in March 2022. Work wasn't begun until June. The electrician was a no-show for several days, delaying the project; different sub-contractor was fired/quit in a matter of days. Other sub-contractors were not qualified to do the work. Bottom line is the downstairs bathroom is not complete and the upstairs bathroom hasn't been started. We have tried many times to get the owner back to our house to determine how to finish. The debris wasn't disposed of and there was equipment left at the house. The last correspondence was in December 2022 via text when we asked if the project was to be completed. There has been no response. Once again, don't use this business if you value your property and money.

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