Complaints

This profile includes complaints for TSC Accounts Receivable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TSC Accounts Receivable

  3900 S Stonebridge Dr Ste 701 McKinney, TX 75070-8052

• 

  TSC Accounts Receivable

  MC KINNEY, TX 75070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been blowing up my phone from multiple numbers since 9/24. I have spoken to them multiple times that I am not the guarantor on my insurance and I am not the one responsible. I have given them the information on who is so they can contact and they have continued to blow up my phone every single day. I got a hold of them the other month, not only were they very unhelpful with what was actually owed so I could communicate with who pays to get it fixed but they were rude when I explained I did not know what bill they were talking about and refused to give me anymore details. im tired of having to deal with them especially when it isnt my problem. its every single day he calls

  Business Response

  Date: 03/20/2025

  We have closed this consumer's account, #**********. He will receive no further contact from this office regarding this account. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this accounts receivable company. And they still wont stop calling me. They call every day with an automated system,

  Business Response

  Date: 02/24/2025

  I have reviewed the consumer's account and the following are my findings.  I found that the consumer paid his account after 5:30pm on February 19, 2025. Due to his payment being made after merchant processing hours, his account did not get updated as paid until late the next business day. Due to this, he received a call the next morning on February 20, 2025.  The consumer's account is now paid and closed and he will receive no further calls from our office regarding this account.

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with. TSC ACCOUNTS RECEIVABLE. I do not ***** a contract with the collections agency TSC ACCOUNTS RECEIVABLE they did not provide me with original contract as requested .

  Business Response

  Date: 08/07/2024

  I reviewed the consumers file, and the following are my findings. We received this consumers account for collections on July 1, 2022. Our initial validation notice was mailed to the consumer on July 12, 2022. The alleged debt is for medical services provided to the consumer in January 2021, by ***************************** (see attached itemized billing). The total now due on the account is $1,345.41. The principal balance is $996.33, plus statutory interest of $349.08.  We attempted to communicate with the consumer both by mail and telephone since receipt of the account for collections on July 1, 2022, without success.  The consumer is correct in that he does not have an account directly with our company.  The debt the consumer owes is to our client, ***************************** We are an independent contractor for our client, assisting them with the collection of their unpaid medical debts.  I also show no record that the consumer has ever contacted us requesting verification of this debt.  This account has been handled in accordance with accepted collection practices and procedures and remains unpaid. The consumer can communicate with our office at ************ and discuss the debt or contact our client directly to make payment.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I received a call today, 05/20/2024, from ************, the girl I spoke with, she refused to give her name, stated she was calling for TSC Accounts Receivable Solutions and that I owed for a medical bill from Clinics of ***********. I had explained that the bill was incorrect due to Clinics of *********** not appropriately applying my co-payments that I had made. She had demanded that I send in my OEB's, explanation of benefits statements from my health insurance as proof that I made those co-payments, I told her that she works for a collection agency and that are not approved for receive HIPPA information and that I was disputing the bill and that she needed to send the information back to Clinics of ***********. She refused to accept my dispute and again demanded to have access to my OEB's as proof that I made those payments.

  Business Response

  Date: 05/30/2024

  I have reviewed the consumers account and the following are my findings. We received this account for collections on May 10, 2024.  Our initial validation letter was mailed to the consumer on May 14, 2024. On May 20, 2024  we had a conversation with the consumer about the alleged debt due to Clinics of ***********. I have audited the call recordings and our agent did state her name and that she was calling from TSC and that the debt was due to the clinics of ***********. During the call, the consumer indicated the debt was paid as the creditor applied his payments incorrectly. Because we are required to investigate a dispute, and try to resolve the issue for the consumer, our agent did request any documents the consumer could provide her in an effort to accomplish this. The consumer further states in this complaint that we do not have ***** authorization to see these documents. This is incorrect. The ***** rules allow third parties, such as our company, to have limited access to PHI in order to facilitate the collection of a debt. We have a ***** ******************* agreement with the Clinics of *********** to access as necessary, and to maintain confidentiality of these records. In any case, we received confirmation from our client on May 21, 2024 that this account balance should not have been sent to collections and requested that we close the consumer's account which we did that day. This account was handled in accordance with accepted collection practices and is now closed.

  Customer Answer

  Date: 05/30/2024

  I am rejecting this response because:   after a conversation with the supervisor of the billing **** of the ******* of ***********, TSC does not have HIPAA authorization to obtain health insurance OEB's.  They do have authorization for the billing only. 

  The ******* of North Texas did pull the account from TSC and it was taken care of through the billing ****** of ******* of North Texas. 

  As for disputes, the person at ***, that I spoke with refused to accept my dispute. She refused to send it back to ******* of ***********,  stating that since they did not buy the debt, they do not have to send it back. 

  As for the person from TSC stating her name, no she did not. She just said she was calling from TSC and that they were collecting on a debt from ******* of ***********. If she did state her name, then, let's hear the recording and let's all get a transcript of the call and we can have a three way call and go over this phone call. 

  Business Response

  Date: 05/31/2024

  This account has been closed by the Clinic of ***********. No further action will be taken by our company.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Sharp Health impatient provider. I do not have a contract with TSC Accounts Receivable, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 01/10/2024

  Hi, please see attached email requesting the contract . Also attached is the proof from Scripps Health Impatient billing stating I have a zero balance . I have been trying to get this cleared up for a few years now please let me know if anything else is needed from me . Thank you in advance !

  Business Response

  Date: 01/12/2024

  We have reviewed the consumer's account in our system.  The documentation the consumer provided in this complaint is unrelated to the debt we are collecting.  The bill we are collecting is for medical services provided to the consumer in September, 2017 by Scripps Health Inpatient Providers and *********************** did not handle the billing for the physicians during that time.  The document the consumer provided was for a date of service in 2022. In our records, we do not have an itemization of the account, and due to the age of this account, we are unable to obtain this validation from the original creditor to furnish to the consumer. For this reason we have closed this file today and will be removing it from the consumer's credit record. Please allow the credit bureaus 2-3 weeks to update their records.

  Customer Answer

  Date: 01/16/2024

  I have reviewed the business response and accept this resolution. Thank you 

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MEMORIAL ORTHOPEDIC SURGICAL. I do not have a contract with TSC ACCOUNTS RECEIVABLE. they did not provide me with the original contract as I requested

  Business Response

  Date: 10/09/2023

  I reviewed the consumers file, and the following are my findings. We received the consumers account for collections on January 20,2020. The account is for medical services provided by ********************************** in **********, **********. They provided services to the consumer on March 22, 2019. We have sent letters to the consumer and made attempts to communicate with the consumer by telephone to resolve this debt. The last conversation we had with the consumer was on May 14,2020. During this conversation, the consumer stated he wasnt able to talk at that time but would call us back to pay the account. We had no further communications with the consumer after that date. At no time did the consumer ever request documentation of the account, in fact he discussed making payments on the debt on more than one occasion. It is now past the ***** 30-day validation period for us to provide this documentation. The consumer is correct that he does not have a bill with our company for any services we provided. We are a collection agency contracted with the medical provider to collect unpaid accounts owed to them. I have flagged the consumers account as being in dispute and this information will be relayed to the credit bureaus. This account has been handled in accordance with accepted collection practices and procedures and remains unpaid.  If the consumer wishes to resolve this account, he should call our office at ************ and speak with one of our account representatives. 

  Business Response

  Date: 10/09/2023

  We have requested an itemization of the account balance and will forward this to the consumer directly when it is received.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the letter Aug 09,2023 Reference: ****** collecting debt for: *********************** billed as of 06/09/22 $110.42 interest $12.89 total : $123.31 I called ***********************'s both locations in Canyon Country and *********** and they do not have a record of me being a patient there. This is not my debt. information of the urgent cares : ***********************, ***********, ** Phone: ************ Address: ************************************************************************** ***********************, Canyon Country, ** Phone: ************ Address: *******************************************************************************

  Customer Answer

  Date: 08/28/2023

  I have contacted my insurance and they also have no record of me going to ***********************. Ive been medically insurance all my life. 

  Business Response

  Date: 09/06/2023

  I reviewed the consumers file, and the following are my findings. We received the account for collections on August 8, 2023. This alleged debt was for medical services provided to the consumer by ***********************, on June 9, 2022. Our initial validation letter was mailed to the consumer on August 9, 2023, and there is no record of returned mail. We spoke with the consumer on August 28, 2023. The consumer disputed the account stating she had not received a bill and was never a patient at this clinic. We flagged the account as disputed and contacted our client to validate the debt. We were advised by our client to close the account as it was listed in error. This action was completed on August 28, 2023. On August 29, 2023, we spoke with the consumer and advised her that this account was now closed. This account has been handled in accordance with accepted collection practices and procedures and it is now closed.

  Customer Answer

  Date: 09/08/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************************** DPM and do not have a contract with TSC Accounts Receivable. They did not provide me with the original application like I asked.

  Business Response

  Date: 03/03/2023

  I reviewed the consumer's file, and the following are my findings. We received the account for collections on August 6, 2018. This alleged debt was for medical services provided to the consumer by ***************************, DPM, between August 16, 2018 and September 6, 2018. Our initial validation letter was mailed to the consumer on August 30, 2019, and there is no record of returned mail. We attempted to communicate with the consumer multiples times by telephone since we received the account without success. The consumer disputed the account with the credit bureau in April, 2021, and the account was verified as accurate and flagged as a dispute. After receipt of this complaint, we contacted our client again to verify the balance of the alleged debt. Our client responded to us, stating that the account balance is accurate and remains unpaid. The consumer is incorrect in his remarks that he is not liable to *******************************. He sought medical treatment from her and she billed his insurance company, *********** on his behalf. ********** processed the claim and left a remaining patient share of cost which the consumer has not paid. The consumer is correct that he does not have a contract with our company. Our company has been retained by ****************** to collect this bill on her behalf. This account has been handled in accordance with accepted collection practices and procedures and remains unpaid. The consumer can contact our office at ************ for any further questions about this account.
  

  Customer Answer

  Date: 03/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  In accordance with the Fair Credit Reporting Act 15 U.S.C **** & Fair Debt Collection Practices Act 15 U.S.C **** TSC Accounts Receivable, has violated my rights.
  
  15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C **** Section ********************************************************************************************************************************************************* place known or which should be known to be inconvenient to the Consumer
  
  15 USC **** Section 805 A Section 3 States at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication. 15 USC **** Section 806 Section 5 Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number

  Business Response

  Date: 03/08/2023

  I have reviewed the consumer's most recent complaint. This new complaint is a duplicative complaint to his original complaint to which we have already responded. If the consumer has any new information regarding his dispute we will be happy to investigate.

  Customer Answer

  Date: 03/09/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company needs to remove the account from all 3 credit bureaus to resolve issue.
  
  15 U.S.C **** section 602 A. States I have the right to privacy.
  
  15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.

• Initial Complaint

  Date:02/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recived a notice from credit karma stating TSC ACCOUNTS RECEIVABLE filled I owe the $584. 1 they say I owe money from RELIANT URGENT CARE. I used RELIANT URGENT CARE once and had insurance and I payed the copayment. I will be filling a complaint on RELIANT URGENT CARE as well. 2 TSC ACCOUNTS RECEIVABLE has never reached out to me. This is very ****** bussiness. What type of company does this? Oh TSC ACCOUNTS RECEIVABLE does. I will also see if I can report them to the local police department in *****, as someone need to go check this place out. *****************************************************************************

  Business Response

  Date: 03/01/2023

  I reviewed the consumer's file, and the following are my findings. We received the account for collections on October 6, 2021. The alleged debt was for medical services provided to the consumer by ******************* on October 26, 2020.
  Our initial validation letter was mailed to the consumer on October 7, 2021. We attempted to communicate with the consumer multiples times by telephone since we received the account, all without success. Upon receipt of this complaint, we contacted our client to verify the balance of the alleged debt. Our client, ******************* responded to us, stating that the account was placed in error and that the patient did not owe a balance. They requested that we close our file. We have closed this account and flagged it to be removed from the consumer's credit report. This account has been handled in accordance with accepted collection practices and procedures and is now closed.
  

  Business Response

  Date: 03/01/2023

  Business supplied email: ***********************
  Use this address for any contact with the Better Business Bureau