ComplaintsforFixTman

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Terrible. They dont inform you but they take a total of 55% of your pay and they dont even lift a finger. The contract they showed me that I supposedly signed I never seen in my life. What I did see was them stating they take 5% until they reach $2000. I will never work for or recommend them to anyone. They also state the thoroughly check people before they hire them which is false. I had a friend fill out an application that KNOWS NOTHING of what they were asking for when it came to qualifications to be a sub contractor but yet she was hired. This is literally a scheme. Youre better off posting on social media sites to find work and get ALL your money instead of paying 55% to someone who doesnt even lift a finger while youre out working in the blistering heat and pouring rain.

  

  Business response

  07/17/2024

  Hello. We spoke to her, and took care of the issue and explained everything. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I hired FixTMan to put together 2 beds and 2 wire closet organizers Jun 22, 2024. I requested they send 2 techs because the beds are complicated. I also requested they help move a headboard from the first floor to the second floor, which they agreed to do for an additional $50. The tech they sent out arrived with his girlfriend who told us she wasn't a professional and didnt normally do this kind of work. We warned the tech the headboard is heavy and to be careful but he rushed. When the tech brought the headboard upstairs he put multiple holes in the wall and damaged the $1500 headboard in multiple places. Frustrated (and doubting the techs ability to put together the bed without damaging it more), we asked him to start with putting together one of the closet organizers. He made a huge mess. 1/3 into it, it was crooked and he broke a part off. At this point, we no longer trusted the tech to complete the job and asked him to leave. We called FixTMan and they said they would send out another tech to fix the holes in the wall. I made it very clear I didnt want any further services from them and DID NOT EVER want to work with the tech who had come out. (He'd left angry.) They assured me that tech would NEVER return to the house. The next day, the tech they sent out was the previous techs FATHER! who came into our home, demanded we pay him just for coming out, and didnt fix the holes in the wall. It was so uncomfortable and we just wanted to part ways with the company. NONE of the requested work was completed and we were left with holes in our walls, damage to our furniture and a broken closet organizer. FixTMan then sent me an invoice for all of the services ($348 total). I called to tell them none of the work was completed, but they are refusing to revoke the invoice because we wont let them finish the jobbut we dont trust them to send a qualified professional to do the job up to our standard or send an unbiased tech we feel safe with. DO NOT HIRE THIS COMPANY!

  Customer response

  06/25/2024

  After multiple attempts (calls and texting, where the "Quality Control" representative yelled at me and hung up) to get the company to agree to revoke the invoice and them refusing, I let the company know I was reporting them to the Better Business Bureau and gave them one more opportunity to revoke the invoice. They continued to refuse and insist that I owed them $348. I even asked to speak with someone higher up and the ** rep ******* said there was no one else and I "had to go through her". A few hours later, I got call from the manager, who FINALLY confirmed I owed them NOTHING, deleted the invoice and asked me not to file with BBB (but I already had). So, technically, they did what I requested.... after being yelled at, threatened and just generally treated HORRIBLY.

  The following day (today), the manager called me AGAIN, upset that I filed my complaint BBB and asked me to take it down. The thing is, I don't want to take it downI feel other customers should be privy to my experience to decide for themselves whether they want to get involved with a company who hires inexperienced, unprofessional contractors who will damage their property and furnitureand then will blame you for it AND try to bully you into paying for services that never even happened. Both the techs and the customer service are straight up the worst I have ever dealt with. So it's true, the matter has been resolvedafter much stress, they eventually, finally revoked the invoicebut at what cost? 

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 14th FixTman llc. Out of washington dc assembled a bunk bed for me at the coat of ****** which was originally advertised as ******. The invoice was paid . The tech was allowed to assemble unsupervised as the I works from home. The technician left before I could inspect the furniture immediately I noticed it was wrong and damaged I contacted the company and have not had any resolution as of 06/23/1014. Several calls from the company to satisfy Thumbtacks terms and agreements for contractors but no attempt to refund, repair or replace bed. All calls ask for details that have been provides before, and a claim that they are escalating to a higher department.

  

  Business response

  07/08/2024

  Hello. We took care of the issue for the customer and customer got the desired settlement. and customer is happy 

• Initial Complaint

  06/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a service on Sat Apr 27 2024 in the amount of $264.10. Job type: Fitness Equipment Assembly for my treadmill. My bank gave me a temporary credit but reversed the payment back to FixTman LLC. This company hasn't tried to send any technicians out to resolve this issue. Invoice #*****. Also I was emailed a handyman provider with a 30-day warranty for the service, but never received it and was scammed out of my money.

  

  Business response

  06/03/2024

  Hello. We did call and text you multiple times to send the technician back to fix your issue, but you never responded to us. After this, you went on and disputed the payment made for the job. We once again tried to contact you in order to fix any issues if there are any, but you didnt respond and you were trying to get the money back. Now its been more then a month to the job and the warranty is already over. If there are any issues now, it will be considered a new service, as you disputed the payment for the service you received from us. 

  Customer response

  06/03/2024

  This is the warranty once I paid for the services on 4/27/24, but this company never sent out new techs they wanted to send out the techs who messed up the job in the first place. Then rescheduled me numerous times and kept cancelling and the time they set up didn't work. My work schedule was already set up in advance for the week, so if this company would've kept the next day morning appt, my treadmill would've been fixed correctly. This was part of the owners game to never send out new techs who could fix the treadmill. So therefore the end result was me getting scammed and now I have to pay another company more money to fix their mistake which is very unfair and me losing out on my money which I worked hard for especially with inflation and everything going on in today's world. 

  Customer response

  06/03/2024

  As I stated before this company sabotage my warranty we spoke on April 27th and scheduled me for April 28th between 8:30am-12:30pm but again only to cancel last minute. This company set up numerous times and kept this same pattern until my warranty elapse. Please have this company show emails from my email address or text conversations with the date, from my number of us discussing to resolve the matter, etc. I will also come back and try to leave another message so I can upload for more texts because it only allowed me to upload five files.

  Customer response

  06/04/2024

  Here is the remainder of the text conversation from myself and the FixTman company. I'm hoping to get a refund or have this company send out two new techiancans since the job wasn't completed with my treadmill. Hopefully we can find a solution. If not I will wait until I receive my date from small claims court and let the judge decide based on the evidence presented. I will be waiting for a response, thanks!
  
  
  
  
  Respectfully,
  CB

  Customer response

  06/05/2024

  Hi,

  I am waiting for feedback, what is the status? I uploaded email conversations, texts and also the warranty. 

  Customer response

  06/12/2024

  I am rejecting this response because:   

  This is the warranty once I paid for the services on 4/27/24, but this company never sent out new techs they wanted to send out the techs who messed up the job in the first place. Then rescheduled me numerous times and kept cancelling and the time they set up didn't work. My work schedule was already set up in advance for the week, so if this company would've kept the next day morning appt, my treadmill would've been fixed correctly. This was part of the owners game to never send out new techs who could fix the treadmill. So therefore the end result was me getting scammed and now I have to pay another company more money to fix their mistake which is very unfair and me losing out on my money which I worked hard for especially with inflation and everything going on in today's world. 
  
  As I stated before this company sabotage my warranty we spoke on April 27th and scheduled me for April 28th between 8:30am-12:30pm but again only to cancel last minute. This company set up numerous times and kept this same pattern until my warranty elapse. Please have this company show emails from my email address or text conversations with the date, from my number of us discussing to resolve the matter, etc. I will also come back and try to leave another message so I can upload for more texts because it only allowed me to upload five files.
  
  Here is the remainder of the text conversation from myself and the FixTman company. I'm hoping to get a refund or have this company send out two new techiancans since the job wasn't completed with my treadmill. Hopefully we can find a solution. If not I will wait until I receive my date from small claims court and let the judge decide based on the evidence presented. I will be waiting for a response, thanks!
  
  Respectfully,
  CB
  

  
  

  

  Business response

  06/12/2024

  Hello
  we did the job on April 27 and you disputed your money on April 29
  we followed you on 28 and 29 for revisit and you didn't answer and picture is attached and when we received message from bank you broke the agreement and we can't send anyone for revisit.
  you can cancel your dispute and when bank inform us dispute is cancel we can send technician to come and fix it under warranty to fix your issue.
  Best Regards

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of transaction was Wed., 5/08/2024. This was prepaid for a job to be done on the morning of Thurs., 5/09/2024 between 8am and 10am. Thursday morning at 8:27am I got a call from FixTMan that the technician scheduled for the job got in an auto accident and was in the hospital. The job was rescheduled for 3pm - 5pm the same day. Then technician ***** arrives when I am there; however, I was with my wife who was discharged from the hospital from a C-section earlier than expected and had to help her. I emailed FixTMan, asking to cancel the order. They replied that their technician said they came and mounted my TV and that my service is already completed. I subsequently emailed them a picture of my bare fireplace wall and requested a refund on Fri., 5/10/2024. They have not replied.

  

  Business response

  05/14/2024

  Hello Team.

  The technician informed us that the job is done, so out team closed it. But upon your inquiry we spoke to the technician and he will be going back tomorrow between 8-10am to do the job. Customer has been informed, and they agreed with this time frame and the technician coming back. 

  

  Business response

  05/25/2024

  Hello
  We talked to customer and we sent technician back and customer confirmed job is done and happy with the service.
  i attached customer confirmation.
  Best Regards

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired FixTman to install 3 doorknobs/deadbolts and hang a few pictures. They sent a kid who's never installed doorknobs/deadbolts before. He broke the knobs, lost pieces and 5 hours later with pieces EVERYWHERE, he left. I'm paying almost$100/hr. The next day they sent another tech to fix what the original messed up. 4 hours later, I still have missing and incorrectly placed k**** He couldn't fix the mess the original kid made. It was too far gone. Now, I have to repurchase the k**** that were lost/broken, hire another company to install and pay them. FixTman has HARASSED me for payment since the day the 1st kid started this mess. I sent pictures and spoke to too many reps at this company and they agreed to reimburse me for the 3 doorknobs/deadbolts, but they expect full payment for the time that the techs were there first. Why am I expected to pay for work that was never completed? How does a company provide service like this? Honestly, this was the worst experience I've had with a company.

  

  Business response

  02/12/2024

  Hello. The first technician went do the job. He installed 2 locks and while installting them one got damaged and then he was told to leave the location. We arranged for a different technician to come to and do the job as it has job has various other parts such as Faucet installation, Mirror and hanging pictues. The new technician went and finished the entire job which inlucded the locks that were left and the Faucet, Mirror and pictures. The job was done and we asked for payment for the job that was done by the second technician and we already removed the first technicians invoice. We informed you that you can pay the invoice for the finished job and we will reimburse you for the broken lock but you declined. Hence we cancelled both the invoices, the first one for the one done lock and the second one which comprised of all the rest of the done job to makeup for the broken lock by **************.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I booked automatically through thumbtack for them to come out the next day. When I booked I agreed to do the ** mounting ($119) and the in wall cord feature ($140). When the technician showed up they started mounting the **. I had work to do so wasnt able to watch them while they worked so they didnt consult me about the height of the tv. When they finished mounting the tv they asked me if I had the in wall cord option. I said yes and told them I already paid the day before. They then told me that they didnt have the equipment to do it and they had no idea that was on the work request. The tech then calls FixTman customer service and got into a loud heated debate about how they dont treat their contractors well and he did the job he was told and didnt know about the other part. Then the tech offered to come back the next day to do it himself not through FixTman but he had to go because he had other calls. When they left I realized that the ** was too high and obviously crooked. They also didnt clean up anything. I have a Super Bowl party this weekend so I called someone else that my friend referred who can do an outlet behind the tv. I called FixTMan to get my money back on the in wall and a partial refund on the tv mounting because of the mess and it being crooked. They proceeded to tell me that I have to pay for the tv mounting and they can send another tech to just fix the crooked tv. I dont trust the company at this point. Not only because of the situation but also the tech telling me how terrible the company is, so I say no I dont want another tech to come out id rather hire someone else. They tell me its policy and they wont give me any refund on the $119 for the tv mounting. So I paid $119 for a crooked tv and a mess and Im going with another provider. Let this be a ******* if they can book you that quickly and request you pay in advance its probably not a good choice.

  Customer response

  02/19/2024

  We have resolved this directly with the business and they have provided me a full refund after signing a contract with them.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DO NOT HIRE! I had an actual professional come to fix their work, and the 75 INCH TV that I paid them to mount was not even put into the studs on the wall. That is why it began tilting to the right, because it was going to fall out of the wall. I gave them another opportunity to correct their mistake and they told me it wasn't their problem. They also do not have employees. (read the other reviews) They have random unqualified people in different cities that do not know how to do the jobs they are hired for. He drilled a ton of holes in my wall that he didn't use. He was completely confused on what to do. They also mounted my tv all the way to the ceiling despite being asked to center it width & height. And now less than two months later it almost fell out of the wall. They want to charge me $100 to come fix it. Total scammers!

  

  Business response

  01/26/2024

  Hello. Good day. When we completed your service you informed us you are happy with the service, and that means you were happy with the place of installation of the tv. If there was any issue or you didnt like it, you could have reached out to us, But you didnt reach out to us until after 60 days. We donot know if you tried to lower it yourself or what happened at your house after 60 days. We have a 30 day warranty, and if there is any issue, we go and fix it for the customer. You reached out to us after 60 days, which means the warranty is over but we are still offering to help you with this issue.

  But since you are our customer, we offered that, we can come and dismount and remount the Tv again, as a new job, and we will waive the dismounting charge from the invoice for your satisfaction and also provide a discount for $10 on the mounting. 

  Customer response

  01/28/2024

  I am rejecting this response because:   
  

  The warranty should not be applied to a company that does not know how to install items correctly and safely. I find this business to be dangerous. A very heavy 75 inch television was not put into the studs of the wall. I as the customer had no way of knowing that until it began falling out of the wall. The way I found out it was not installed in the studs was when a new professional came to fix it. I asked for a refund because I had to pay extra to have their work fixed and I didnt trust them to come to my home again. There response to this matter shows very little integrity and customers should beware allowing them to touch your expensive property.  

  

  Business response

  01/28/2024

  Hello BBB. The exibit K1, K2, K3 shows that the service was done on November 20th and ***** reached out to us on January 23rd which is, more then 60 days after the service was done. Now what the customer is saying that the Tv was not mounted on the stud or it was not safe. If that was the case, it doesnot take ************************************* slanting if its not on the studs. It might just fall down in the matter of few days as its not safely secured.You can also see when the job was booked, we informed ***** about the 30 day warranty. The job was out of warranty it is suppose to be a new job with Tv dismounting and then remounting charges, but we added a discount on mounting and waived dismounting fee for the customer to make sure she is happy with the service but she declined that too. The exibit K5 proves this as well. 

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I input a request for Fixtman to mount my tv on the wall and install the cords inside the wall, connect my directtv cable and connect my home theater. I was charged $99.00 to mount tv on wall on Monday, Oct. 16, 2023. The installer did not have the kit to run the cable into the wall. I had to purchase the kit from lowes for $74.88. On Saturday, Oct. 21, 2023, technician install the kit, connected the direct tv wrong, I paid $80.00. I called ********* they troubleshooted with me for more than 1.5 hour, but, could not get it to connect. The error message said, the connection was wrong. I had to purchase a service contract for a ********* Technician to come out today Oct. 23, 2023, to connect the direct tv correctly. The **** cable is not installed inside the wall because Fixtman technician did not know which cables were supposed to be conncected to the ********* box. Lack of training and not knowing what to do is fraudulently representation of Fixtman advertising that they can do a service that they are not qualified to do.

  Customer response

  10/24/2023

  FIXTMAN HIRED TO INSTALL TV ON WALL AND CONCEAL WIRES INSIDE WALL.  I HAD TO PURCHASE $74. WIRE CONCEAL KIT AT LOWES THE NEXT DAY AFTER TV INSTALL BECAUSE THE ****NICIAN FAILED TO BRING THIS TO THE ORIGINAL JOB.  ON NEXT VISIT, ************ WIRES WRONG, COULD NOT CONNECT DIRECT TV.  **** ASKED ME HOW TO INSTALL WIRES.  UPON LEAVING INVOICED $80 PAID TO PAYPAL AFTER 2 SENT IMMEDIATELY AFTER **** LEFT MY HOME.  DIRECT TV TRIED FOR HOURS TO TROUBLESHOOT OVER THE ***** AND ERROR MESSAGE SAID THE CONNECTION WAS INCORRECT. 

  DIRECT TV **** CORRECTED THE INSTALLATION ON MONDAY OCT 23 2023, AFTER I PURCHASED A SERVICE CONTRACT WITH THEM TO MAKE A HOUSE CALL.  WIRE IS NOT CONCEALED AS **** FROM FIXTMAN CONNECT WRONG.  THIS TRANSACTION WITH FIXTMAN WAS A FRAUDELANT ADVERTISEMENT AS THE **** WAS NOT TRAINED TO COMPLETE THE WORK THAT WAS REQUESTED.

  REQUESTING A FULL REFUND OF $80.00 FOR SERVICE INCOMPLETE AS **** DID NOT KNOW HOW TO COMPLETE THE JOB.

  

  Business response

  11/06/2023

  Hello. The customer made the complaint and we immediately adressed it in no time. The customer asked for $80 refund and it was send to the customer and the case was closed. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a terrible experience with FixTman, and it caused significant damage to my home. The company installed a shelf onto my garages ceiling a year ago. The shelf was not installed into my ceilings studs, and it eventually failed and collapsed, destroying my ceiling as it fell towards the ground. After contacting the company and providing photos of the damage, we agreed on a repair cost. After several weeks of immaterial communication, I contacted FixTman to schedule the repair of their mistake. Despite promising to repair my ceiling and reinstall the shelf, they informed me that I need to hire someone else to repair the damage they caused because the damage is too severe, and the 30-day warranty is expired. Do not use this company; they wont stand behind their work or take responsibility for their mistakes.

  

  Business response

  10/09/2023

  Hello *********. You reached out to us  545 days after your service was succesfully completed. We have a 30 day warranty for all our services. And we even informed you about it on multiple occasions. Also, if there is an issue with the installation it will show **** days after the installation. But we respect our customers and customer satisfaction is the most important thing. Hence, we can treat it as a new service and book a new appointment for you. The price for resinstallting the item and fixing the wall will be $289 since the warranty was ended 30 days after the service and now its a new service. Please let us know so we can schedule a new appointment to fix this for you. 

  Customer response

  10/16/2023

  I want to move forward with FixTman's proposal and respond directly to their message without closing out the case. I do not want to mark the case as "Satisfied" because they have not yet done the work they promised to. FixTman made a similar promise to me prior to writing this complaint and reneged on the agreement weeks later. As a result, I do not want to mark this as satisfactory until they repair my damaged home. How do I share my concern with the company? Will my 10 day respond window reset? Thank you.

  Customer response

  10/18/2023

  I am rejecting this response because:   You offered that price, said you were looking to schedule a time for weeks and then came back and said to find another company and you would not help us. If youre going to go through with what you are stating above, please tell us a time that someone will be here to fix it for that price. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩