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          Globe Life Family Heritage Division
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

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          96 Customer Reviews

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          • Tyshaa B

            01/27/2025

            i greatly was satisfied thank you guys so much ! *** recommend ! Tap in with ********************

          • Tracy K

            01/21/2025

            I really love what your company does for people! Now I can continue living day to day and not have to worry about the What If situation. Thank you so much

            Globe Life Family Heritage Division Response

            01/23/2025

            Thank you for your feedback regarding your experience with Family Heritage! We appreciate you reaching out to us, and we look forward to serving you in the future.

          • Teresa S

            01/10/2025

            *** was very knowledgeable and pleasant to speak with.I feel this policy is a good investment

            Globe Life Family Heritage Division Response

            01/16/2025

            Its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!

          • Liz R

            12/31/2024

            I explained to the salesman in detail my sons. Medical history and he said that it would not be a problem, and after he took all of my information. Did he come back to my office for the third time to tell me that the policy would not cover my son because of his prexisting condition. I said I no longer wanted it and then I was still charged but was never given a policy number so I cannot cancel it and no one will return my email. I think the next step is I'm going to have to change banks to get these people to stop charging me if I could give 0 stars, I would.

            Globe Life Family Heritage Division Response

            01/08/2025

            ***, we're very sorry that we didn't provide the service that you expect and deserve. Customer satisfaction is a top priority for Family Heritage and we're sorry that we've failed to deliver that to you. If you still have an unresolved issue, we invite you to email us your name, the reason for your dissatisfaction, policy number (if applicable), phone number, and the best time to contact you to ****************************************************************. We'll have a supervisor contact you to resolve this issue. We're very sorry for any inconvenience this caused you. You can also reach us by phone at **************. We look forward to hearing back from you soon.

          • Dawn A

            12/13/2024

            The agent represented to me that I had emergency health insurance out of the country. I had emergency heart surgery in ****** and cannot locate anyone or any company on a claim? All I seem to be getting is a runaround and I have had quite a bit of money taken out of my account. Would like to know who and where and why both the company which I was told was global life and now family heritage and the agent also exist? I would be more than happy to give my phone number.But my recommendation is do not buy any emergency Coverage from this company.

            Globe Life Family Heritage Division Response

            12/19/2024

            ****, please accept our sincere apology that your experience with Family Heritage didn't meet your expectations. Customer satisfaction is a top priority for us and if we've failed in this area, we're very sorry. Please send us an email with your name, policy # (if applicable), and details of your experience to ************************************************************. Listening to your feedback provides us a way to improve our process of securing financial protection for our customers. Thank you for reaching out to us and we look forward to hearing back from you soon.

          • JACQUELINE M

            12/12/2024

            I BOUGHT MY ACCIDENT POLICY AT WORK WHEN TE GENTLEMEN CAME TO MY FACILITY. THE GENTLEMAN TOLD ME THAT I COULD RECEIVE ALL MY PREMIUMS BACK WHEN I WAS GOING TO CLOSE MY POLICY. I CALLED TODAY TO CANCELL IT AND WAS TOLD THAT I WOULD HAVE TO KEEP MY POLICY UNTIL 2048. I WILL NOT BE LIVING THAT LONG, GO FIGURE.

            Globe Life Family Heritage Division Response

            12/19/2024

            *******, we're very sorry we didn't provide the service you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at **************************************************************** or call us directly at our ******************** number **************. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.

          • Bryan D

            12/03/2024

            My experience with Globe life family heritage was negative and I believe this company to be a scam

            Globe Life Family Heritage Division Response

            12/05/2024

            *****, please accept our sincere apology that your experience with Family Heritage didn't meet your expectations. Customer satisfaction is a top priority for us and if we've failed in this area, we're very sorry. Please send us an email with your name, policy # (if applicable), and details of your experience to ************************************************************. Listening to your feedback provides us a way to improve our process of securing financial protection for our customers. Thank you for reaching out to us and we look forward to hearing back from you soon.

          • Raymond K

            11/26/2024

            My, now, agent was thorough, explained everything step by step. Premiums are fair and affordable. I was very pleased in joining Globe ******* kind of takes the worring away for when or if something happens to me. Thank you

          • Lolitha H

            11/21/2024

            Excellent insurance The agent was very good and helpful I have had no problems with the insurance

            Globe Life Family Heritage Division Response

            11/26/2024

            Thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.

          • Julia L

            11/20/2024

            Very informative agent. Answered all our questions, great service and benefits.

            Globe Life Family Heritage Division Response

            11/21/2024

            Its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!

          Customer Review Rating

          3.68/5

          Average of 96 Customer Reviews

          Contact Information

          3700 S Stonebridge Dr

          McKinney, TX 75070-5934

          Get Directions
          Visit Website
          (440) 922-5222

          Business hours

          8:00 AM - 5:00 PM
          Business Hours
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 5/1/2013

          Years in Business: 35

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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