Reviews
This profile includes reviews for Globe Life Family Heritage Division's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJamie F
Date: 03/26/2025
5 starsJamie F
Date: 03/26/2025
Having something like this eases my mind incase of an accident. As a single mother and business owner if I get sick or injured it would be catastrophic. ****** was very helpful, informative and basically a very pleasant gentleman. He is out in the ************ area.
Globe Life Family Heritage Division
Date: 03/27/2025
Thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.Review fromDamon S
Date: 03/19/2025
5 starsDamon S
Date: 03/19/2025
****** ***** was very knowledgeable about the business she works for and made things easy to understand without all the technical language. She was awesome!Globe Life Family Heritage Division
Date: 03/27/2025
Its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!Review fromCeline M
Date: 02/23/2025
5 starsCeline M
Date: 02/23/2025
Pleased with agent *** ********. He answered all my questions and was very helpful. Lots of data and a trusted company. Recommend highly.Globe Life Family Heritage Division
Date: 02/27/2025
Its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!Review fromSteven C
Date: 02/18/2025
5 starsSteven C
Date: 02/18/2025
**** *****, our agent, explained everything in detail and was very pleasant and easy to talk to. I would recommend him and this Globe Life very highly! Thanks ****!Globe Life Family Heritage Division
Date: 02/20/2025
Were glad to hear that youre satisfied with your recent experience. Thank you for choosing Family Heritage Division!Review fromTyshaa B
Date: 01/27/2025
5 starsTyshaa B
Date: 01/27/2025
i greatly was satisfied thank you guys so much ! *** recommend ! Tap in with ********************Globe Life Family Heritage Division
Date: 01/30/2025
Thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.Review fromTracy K
Date: 01/21/2025
5 starsTracy K
Date: 01/21/2025
I really love what your company does for people! Now I can continue living day to day and not have to worry about the What If situation. Thank you so muchGlobe Life Family Heritage Division
Date: 01/23/2025
Thank you for your feedback regarding your experience with Family Heritage! We appreciate you reaching out to us, and we look forward to serving you in the future.Review fromTeresa S
Date: 01/10/2025
5 starsTeresa S
Date: 01/10/2025
*** was very knowledgeable and pleasant to speak with.I feel this policy is a good investmentGlobe Life Family Heritage Division
Date: 01/16/2025
Its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!Review fromLiz R
Date: 12/31/2024
1 starLiz R
Date: 12/31/2024
I explained to the salesman in detail my sons. Medical history and he said that it would not be a problem, and after he took all of my information. Did he come back to my office for the third time to tell me that the policy would not cover my son because of his prexisting condition. I said I no longer wanted it and then I was still charged but was never given a policy number so I cannot cancel it and no one will return my email. I think the next step is I'm going to have to change banks to get these people to stop charging me if I could give 0 stars, I would.Globe Life Family Heritage Division
Date: 01/08/2025
***, we're very sorry that we didn't provide the service that you expect and deserve. Customer satisfaction is a top priority for Family Heritage and we're sorry that we've failed to deliver that to you. If you still have an unresolved issue, we invite you to email us your name, the reason for your dissatisfaction, policy number (if applicable), phone number, and the best time to contact you to ****************************************************************. We'll have a supervisor contact you to resolve this issue. We're very sorry for any inconvenience this caused you. You can also reach us by phone at **************. We look forward to hearing back from you soon.Review fromDawn A
Date: 12/13/2024
1 starDawn A
Date: 12/13/2024
The agent represented to me that I had emergency health insurance out of the country. I had emergency heart surgery in ****** and cannot locate anyone or any company on a claim? All I seem to be getting is a runaround and I have had quite a bit of money taken out of my account. Would like to know who and where and why both the company which I was told was global life and now family heritage and the agent also exist? I would be more than happy to give my phone number.But my recommendation is do not buy any emergency Coverage from this company.Globe Life Family Heritage Division
Date: 12/19/2024
****, please accept our sincere apology that your experience with Family Heritage didn't meet your expectations. Customer satisfaction is a top priority for us and if we've failed in this area, we're very sorry. Please send us an email with your name, policy # (if applicable), and details of your experience to ************************************************************. Listening to your feedback provides us a way to improve our process of securing financial protection for our customers. Thank you for reaching out to us and we look forward to hearing back from you soon.Review fromJACQUELINE M
Date: 12/12/2024
1 starJACQUELINE M
Date: 12/12/2024
I BOUGHT MY ACCIDENT POLICY AT WORK WHEN TE GENTLEMEN CAME TO MY FACILITY. THE GENTLEMAN TOLD ME THAT I COULD RECEIVE ALL MY PREMIUMS BACK WHEN I WAS GOING TO CLOSE MY POLICY. I CALLED TODAY TO CANCELL IT AND WAS TOLD THAT I WOULD HAVE TO KEEP MY POLICY UNTIL 2048. I WILL NOT BE LIVING THAT LONG, GO FIGURE.Globe Life Family Heritage Division
Date: 12/19/2024
*******, we're very sorry we didn't provide the service you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at **************************************************************** or call us directly at our ******************** number **************. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.