Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have charged me over $1400 for Bogus Leads. I called them and told them to cancel my account and they still are charging me around $95 - $190 per day. I have also sent them emails about canceling my account with no response. DO NOT hire them, they have just been taking our hard earned money. The leads they have sent us either dont answer the phone or they say they were not ever interested in getting a new roof and they dont know why we are calling. This is by far my worst experience Ive ever had with any lead service. Youre better off cold calling people out of the phone book because thats basically what I feel like Im doing when I call these leads. Im not one to normally leave negative reviews but these people are basically stealing my money and it makes me sick! I hope no one else has to go through this nonsense. I have called them to cancel and I have also emailed them to cancel my account on February 14th and I just saw another charge on my account for $190 on 02/14/24 and again for $95 that is pending from today 02/17/24. I did not receive any lead for that charge and I have already told them to cancel my account on the 14th. I dont understand why they are still charging me after I told them to cancel my account multiple times and to multiple people. I have spoken to Rio about cancelling my account and I have also spoken to ***** about cancelling my account all on 02/14/24. I have also sent them a group email about Cancelling my account on 02/14/24 with no response to that email and they are still charging my bank account.

  Business Response

  Date: 02/19/2024

  We are in receipt of the cancellation request on the 14th of February 2024, and the account was indeed cancelled on the very same day. However, there was still an invoice pending for  leads which were sent prior to cancellation.
  
  
  The customer has only been charged for leads we provided and which were not returned. The last invoice consisted of:  
  
  
  *************** was *********************** ***** was sent on 02/10/24
  Lead ***** was sent on 02/12/24
  
  
  All three of these leads were not returned, and therefore are billable.  We have not sent any leads after customer cancelled, because the account was paused right away.  
  
  
  Upon checking on this account, it seems that the customer has not been following up with the leads weve been sending.  We phone quality all leads before they go out, and yes, there are times homeowners lie to us, tell us one thing to get an estimate, and something else to the contractor. And when this happens, we have a fair return policy in place. 
  
  
  If a contractor calling a lead one time, or not at all, and then not even returning the lead, of course our service isnt going to work out for them.   Leads need proper follow up; calls, sms etc in order to set an appointment successfully.  We cannot be held responsible for the lack of follow up/organization on the contractors part.  This does not deem our leads bogus or poor quality.  We make every concerted effort to generate leads correctly, and we even call qualify the leads prior to sending them to our network of contractors.  Thats us doing our part.  We also expect contractors to do theirs by proper follow up and nurturing leads before they are returned.  
  
  
  Attached is a full breakdown of the leads provided, and the disposition against each of them.  We have not billed anything incorrectly on this account. And this shows the lack of follow on the leads.  
  
  
  We are willing to issue a refund for the three leads against the lastest invoice which we took payment for in two parts of $190, and $95.   However, upon checking just now, the customer has already issued a dispute with their credit card company for this invoice.  This is not correct since these were billable leads and were sent prior to cancellation.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends bogus leads and charges an arm and a leg.Then by the time you get to it noone has any idea or money.

  Business Response

  Date: 01/03/2024

  
  
  
  
  ************* signed up to our service on October 25th 2023.  ************* was made fully aware of how we work, and our return policy should there be any issues with the leads.  Between 25th 2023 and December 1st 2023, we delivered to ************* company 8 leads.  Of the 8 leads, ************* only contacted 2 of the leads.  Of the 2 leads he actually contacted, appointments were set for both.  The purpose of our service is to get contractors appointments, and that is exactly what we did.  We cannot control if a customer lacks organization or time to follow up on leads. 
  
  
  We have to question, why were only 2 leads contacted of the 8 we delivered? We spend a considerable amount of money generating leads, and further, qualifying leads prior to sending them out to customers.  We therefore, expect contractors to do their part and contact the leads.  
  
  
  Our policy clearly states the following:
  
  
  Customer is responsible for making reasonable efforts to contact the leads
  delivered by QuoteMe Network. Customer is expected to call the leads a minimum of
  THREE 3) times, per day for TWO (2) working days, prior to returning a lead.
  QuoteMe Network reserves the right to bill leads if it is deemed that the leads
  delivered are not being called and/or followed up on, and are being returned.
  
  
  In this case, ************* neither contacted the leads, nor attempted to return them, or communicate anything with us.  The only way we know if a customer wishes to return a lead is if they actually return the lead.  In this case, no leads were returned within the timeframe.  
  
  
  On December 1st, we received an email from ************* which read:
  
  
  I am not even in town I thought I cancelled this service I am demanding a refund for these leads and a cancellation of services. Kind regards.
  
  
  It is the customers responsibility to communicate that the account should be paused/cancelled.  We have no way of knowing otherwise.  We did not receive a cancellation request, a pause request or any contact that lead us to believe the customer was away, or wanted to pause lead flow.  
  
  
  On December 1st, one of our account managers spoke to ************* and while it was completely in our right not to, we added a few credits against this account to keep the customer happy.  At this point, the customer agreed to the credits and agreed to resume lead flow in the new year.  The customer then proceeded to raise this complaint on Jan 2nd just as we resumed the account as agreed.
  
  
  Had this company contacted the leads we delivered, or returned them within the timeframe, we wouldnt be receiving a complaint.  It is the lack of organization and lack of work carried out on their part that has resulted in this complaint.  Further, 8 leads do not amount to the value of refund they are requesting. Is this just a number that has been made up?
  
  
  Upon doing a search on this company, it appears that it has been permanently closed, and the website link is broken.  Are we receiving this refund request because the company is now closed, and in need of money? I would like to request the BBB look into the good-standing of this company. 
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/2023 I paid QuoteMe a ****** deposit. On 08/24/23 I missed call from *******************************. The voice message he left ***** that he wanted to go over everything. I never heard from him again. On 08/28/23 I called and left a voice mail for him asking him to return the call. On 08/29/23 early in the AM, I called a gentleman answered the phone that sounded exactly like ******************************* and stated that ******** was not there and that he would have him return the call. I waited until 1:30 PM and sent a text that I needed to talk to him immediately. I tried contacting the company **** the phone number on their website that reads "Help" ************" This phone number does not work.

  Business Response

  Date: 08/30/2023

  The customer doesn't understand this is a preauthorization and not a deposit made on his behalf.  We do not take deposits, or any money upfront. It is simply a hold on $120 to ensure there are funds available on the card before we do business. The hold is released after 7 days.  Please refer to screenshot attached. You will see that the hold has already expired. There is nothing to refund because we did not take any money upfront. The hold will simply be released and it will reflect in the customers account accordingly.

  With regards to our phone number, it has never changed. Our number is ************. I've attached our call logs to show the customer and ******** (account manager on our side) have been in regular contact over the past few days.  The customer is welcome to call us any time and discuss further.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charges my credit card transactions that were not approved seeking refund

  Customer Answer

  Date: 08/02/2023

  Everything is good 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased leads from this company and then returned them with in the time frame given and we were never reimbursed as we were supposed to be per the contract. When we contacted them and asked said they never billed ** but on our bank statement says otherwise now they will not answer the phone when we call them.

  Business Response

  Date: 06/08/2023

  We have been in constant communication with this company up until June 1st, after which we've not heard from them. We have not denied a refund as I will show in this response.  

  Attached you will find a screenshot of an email we sent on June 1st showing a breakdown of the leads we delivered, and which leads we will issue a refund for (issuing a refund was never denied as claimed by customer).  As you can see, most of the leads were not billed because they were returned.  But not all leads were returned as claimed by the customer.  Of the ones that were returned, 3 were rightfully billed and we have agreed to a refund for two leads.  After this email on June 1st, we have not heard back from this company until we received this BBB complaint.  

  Customer goes on to say we will not answer the phone. Quite honestly, we would have welcomed a phone call over a BBB complaint to reaffirm that we will issue the refund in addition to the June 1st email we sent.  Please find two screenshots attached showing call logs between May 31st 2023, to date.  We have no record of any phone calls incoming after this email was sent.  Please ask company to show call logs on their end of calls placed to us.

  A refund the the two leads we've agreed to will be provided.