Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a terrible experience with ****** ******** and the *** *******. After our Tahoe died due to a factory recall, we were in a tough spot and needed a reliable vehicle fast. I specifically told ****** I wanted the new version without the same recall issue. He told us they had two: a black one without 4-wheel drive and a white one with 4-wheel drive. I wasnt thrilled about the white one due to the interior color, but we trusted him and moved forward with the purchase.Once we got home, we found out the white vehicle also did not have 4-wheel drivethe very feature we were told we were getting. When my husband contacted ** *******, his idea of making it right was offering us floor mats and a detail. Thats insulting considering the situation.This dealership took advantage of us during a stressful time. If the ** wont hold his team accountable for lying and misleading customers, that says everything you need to know. These people are not here to help hard-working families theyre here to close deals, even if it means being dishonest.

  Business Response

  Date: 07/30/2025

  We have reached out to Mr. ******** and apologized for the misunderstanding.  The two wheel drive vehicle was less than the 4 wheel drive vehicle.  Mr. ******** chose the less expensive model.  once again, we apologize for the misunderstanding.

   

   

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a truck online from this dealership, it was listed for $58,983. The truck was a 2024 ***** silverado 3500 with a flat bed (as discussed in the text messages). After asking for an out the door price on said truck, salesmen then said the out the door price was $76,616. After calling him he said they could not honor the $58,983 because the did not include the flat bed. But as discussed in the text and over the phone the flat bed was included. I would like for them for honor the original price of $58,983 as was listed on there website as well as auto trader.

  Business Response

  Date: 12/23/2024

  All of our adds have the truck MSRP as the price.  In red letters it says does not include the bed or any added accessories.  

  Customer Answer

  Date: 12/23/2024

  I am rejecting this response because:   Thats not what was said in text messages with salesmen and over the phone. They are using a very sleazy sales tactic. 

  Customer Answer

  Date: 01/06/2025

  I am rejecting this response because:   I could care less about ever buying a vehicle from yall. I have already purchased a vehicle for the actual price it was listed for. This dealership is a sleazy, unprofessional and should not be allowed to false advertise vehicles.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2024 ***** Silverado has been in the shop for 3weeks they can't figure out why the volume on the radio does not work. They told us it's normal for the radio to sound like that ,which is not true. When I put the volume up the sound of a song literally starts going up and down. I spoke to the service manager and he told me it was normal for the radio to do that which it's not true!!! They just don't want to replace the radio or fix it!!!

  Business Response

  Date: 09/16/2024

  We regret that Mr. ***** is having issues with his radio.  I have attached the bulletin from ** on the repair procedures they require us to do.  We can't just replace the radio. It is obvious looking at the bulletin that there have been multiple updates. We are hoping that sooner than later they will come up with the proper update to eliminate this problem for Mr. ************

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: July 6th, 2024 Location: Mazda El Dorado Summary:On July 6th, 2024, I visited Mazda El Dorado to explore purchasing a vehicle. Despite my recent licensure and lack of driving confidence, I was encouraged by the salesman, to test drive a car without being informed of the necessary insurance requirements or signing any liability agreements. During the test drive, which took place in a packed parking lot, I accidentally hit a parked vehicle while reversing.Key Issues:Coercion and Misinformation:The store manager, *********************, demanded that I pay $4,000 for the damage and purchase the vehicle on the spot, threatening to call the police if I refused. I was told that their insurance wouldnt cover the damage, which later proved to be false as the dealership was reimbursed by their insurance. I have video recordings that capture this conversation.Contract and Delivery Issues:I was coerced into signing a contract under duress, which stipulated a delivery date of July 6th, 2024. However, due to repair issues, the dealer could not deliver the car until August 5th, 2024. Despite multiple attempts to negotiate with the manager, *********************, he refused to offer any compensation or cancel the purchase contract, displaying a hostile attitude throughout our interactions.Objective:I am seeking the cancellation of the purchase contract due to the dealership's breach of the promised delivery date, along with the financial, mental, and physical distress caused by this situation.Supporting Evidence:Video recordings of the conversation with the store manager.Photos and recordings of the accident.Witness statements from my two friends who were present.Financial records of the down payment and other related expenses.Medical records

  Business Response

  Date: 08/14/2024

  ************ damaged the vehicle during the test drive. Along with her companion she made a conscious decision to pay for the repairs and buy that vehicle. ************ paid $26000 down payment and signed and agreed to the contract for the balance of the cost of the vehicle.  ************ was not coerced into signing anything by Eldorado Mazda, instead she took the advice of her companion and purchased the vehicle in question.

  Customer Answer

  Date: 08/14/2024

  I am rejecting this response because:

  1. I signed the contract under duress. Manager ********************* threatened to call the police unless I purchase the car and pay for the damage. I was still in shock and experienced a panic attack from the accident. I have a long medical history of severe anxiety, depression and other mental conditions. The manager took advantage of my mental state and made threats. 

  2. Despite the accident, the dealership wasn't able to deliver my car util August 5th. The contract clearly states that the promised delivery date is July 6th. I consider this a breach of contract and extremely poor customer service. This delay has caused me significant financial loss and mental stress that impacted my work, school, and daily activities, especially during my recent relocation to ****** 

  Customer Answer

  Date: 08/16/2024

  Negotiation terms to business

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we delivered 2024 chevrolet 6500 Vin 1HTKHPVM4RH54530 on Wednesday June 12 2024 where fraud took place and inventory manager refused to cooperate resolving the issue . we would like to be contacted by higher ranks management personnel for further investigation and resolution

  Business Response

  Date: 06/26/2024

  This is not in any way Eldorado Chevrolet's issue.  We purchased and paid for said vehicle which includes Transportaion.   The transportation company has been frauded and has issues paying ****************************.  I have no idea why he thinks we are responsible....

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an oil change and the replacement of the battery in my 2014 Corvette and delivered it at 1030 am on 30 April for the service.I was told it would take a couple of hours, so I elected to wait in the service lounge while the requested service was completed.I was told it was finally ready at 2:45 pm and paid for the service. However, I was never given a reason for the excessive time to complete the service. When I approached the car, which had been left running, I attempted to open the trunk using the key fob to ensure the battery had indeed been replaced. In short, the trunk would not open, and further inspection by the service manager, ****, verified that it was not operating correctly. He drove the car back to the service department and informed me that the car was now having many issues that inhibited the operation of the windows as well as the ability to restart the car!They kept the car overnight and as of 3:30, I still have not received an update on my vehicle and am truly concerned that this dealership has failed to complete a simple maintenance task as agreed to in our contract!

• Initial Complaint

  Date:04/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize this company to pull my credit report, nor I have business with them. I need their hard inquiry be REMOVED IMMEDIATELY from my EQUIFAX and TRANSUNION credit report. This is a serious violation of my privacy and I need this removed Immediately.

  Business Response

  Date: 05/22/2024

  we have records that show **************** ***** came in the dealership on 7/6/2023 at 4:18pm.  He gave us his credit information including social security number address etc. so we pulled his credit.  Presented a price and payments which he declined.  I am unsure why he thinks he didn't authorize us to pull his credit.  We wouldnt have his social security number or the security questions it takes in order to pull someone's credit.

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from El Dorado Chevrolet, and ********, ***** from the beginning of the purchase. There were problems. They gave me false information about the reading on the meter. They had to change the paperwork to fix it. Then they added extra money to the taxes that they never sent, I called to talk to someone and the finance officer was very rude and disrespectful

  Business Response

  Date: 05/21/2024

  We regret that we made a mistake.  We gave ************** $1000 for his inconvenience.

   

   

  Customer Answer

  Date: 05/21/2024

  I am rejecting this response because:   *********** didnt give me anything. They fixed the contract to reflect what it should have been for the price of the vehicle with the mileage on it. They still have not addressed the ticket that they got on my vehicle or the disrespect from their finance offices or customer service. 

  Business Response

  Date: 05/21/2024

  ************** needs to look at his paperwork.  When we redid his paperwork, we discounted his car $1000 more than what he originally agreed upon and paid.  And he was told that we did.

  Customer Answer

  Date: 05/21/2024

  I did not agree to you getting tickets on a license plate that should have never been on my vehicle until the contract or sign. I never agreed for one of your employees to drive the car with plates in my name and drive threw tolls without paying and getting tickets in my name I am rejecting this response because:   

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A MAZDA SUV FROM THE ****OWNED DEPARTMENT AND WAS TOLD MY CREDIT DROPPED OVER 20 POINTS DUE TO OVER 20 CREDIT CHECKS OR PULLS FROM MY SS NUMBER. AS A RESULT OF THIS I CANNOT FIND A WAY TO HOUSE MY FAMILY. I AM DISSAPOINTED WITH THE DEALERSHIP FOR SO MANY INQUIRIES AFTER I DECIDED TO GO WITH MY OWN BANK INSTEAD.

  Business Response

  Date: 04/19/2024

  ********************************************************************************************************;

   

  This a link from Experian that explains that multiple submissions by one dealer does not hurt your credit score.  It is actually better for the consumer because the banks must be competitive in order to gain this customers financing.  

  If a customer goes to multiple dealerships and has his or her credit pulled is when the credit score is effected.

  Thank you.

• Initial Complaint

  Date:12/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was served papers for a lawsuit involving another driver that shows to have been driving a 2022 Chevrolet owned by me. I have never loaned my truck to anyone that wrecked it, and my truck was never wrecked from new to trade in both at El Dorado Chevrolet in ********, **. I was given the wrong registration and license plates by ********************** from a purchase in October 2022. My truck was VIN# *****************. I was given plates and registration with my name on the envelope but the name inside was *********************** *** with VIN# ***************** and plate numbers SHD5583. My plates and tags must have been given to someone else that ended up in a crash and should be in the lawsuit instead of me. Lawsuit Case **-23-19196 even says the vehicle was a 2022 Chevrolet ****, and mine was only a ****. El Dorado and ****** Associates have me tied up in a lawsuit that I should not be. El Dorado also gave me below value for the truck I traded in because it showed an accident that it was not ever in, I assume based on the license plates that actually belonged to me were given to someone else, just like I got ones that did not belong to me.

  Business Response

  Date: 01/11/2024

  We are very sorry about the mix up. The issue has been corrected.  Mr. *** has been compensated for his inconvenience.