Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Hyundai Palisade new from Huffines Hyundai of McKinney in April of 2024. In July its electrical system failed. As of today they have had the vehicle for over five months. No loaner and Hyundai is non responsive. The dealership is offering zero assistance. They have my $58k and my vehicle. The Texas lemon law applies here yet Hyundai is unresponsive to any emails now. No attorneys will take the case as they tell me Hyundai is bad about denying and delaying repurchases. I need assistance in getting this resolved asap.

  Customer Answer

  Date: 12/31/2024

  What is the status of this case?  Huffines Hyundia of McKinney has not responded.  
  The have had my vehicle for six months and will not assist in the repurchase case issued by Hyundai.  Hyundai is not responding to my calls or email for two months now.  
  I am out $58k and have no vehicle.  
  I have submitted a complaint with the ************************.  
  regards,
  *** ******.  

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23, 2024 I dropped my car off at Huffins Hyundai of Mckinney due Hyundai engine recall that caused my vehicle to shutdown/lockup while driving. I knew this was the issue but Huffins Hyundai did not confirm this was the issue it took them two weeks to finally diagnose my vehicle. They also did not provide me with a rental or loaner vehicle so that I could get back and forth to work and drop off and pick up my children at school. This caused a lot of out of pocket expenses for car rental, Lyfts, and asking friends for rides. It has also put my job in jeopardy and I had to drop out of school due to this recall.From October 23rd through the 28th I contacted Huffins Hyundai and left numerous voice messages and no one responded. i was never given a loaner vehicle. I never heard anything else about the loaner vehicle even when I continued asking for updates.There was no sense of urgency from Huffins or Corporate Hyundai, even though I expressed hardship and risk of losing my job. I also sent car rental and Lyft receipts to Hyundai Corporate and I am still waiting to be reimbursed for these expenses.On 11/08/2024 I was told a new engine had been installed in my vehicle and it was ready for pickup at ****. As I was leaving the dealership my vehicle shutoff again, all my dash lights came on, and I could no longer turn my steering wheel nor continue to drive. I pulled into a gas station to be safe. I called dealership back for them to tell me to get it towed back to them at my own expense or they could send a technician out to look at it. They sent the technician but no diagnostic was done. The technician told me to go get a battery or they can bring one to put in for me. I went to get a battery (another unnecessary expense) and had it replaced and the battery ended up not being the issue.

  Customer Answer

  Date: 12/12/2024

  Updates!?

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 Hyundai Santefe that has a ******* mile warranty. The car began having an oil consumption problem around ****** miles. I took it to the dealership to get the problem fixed and they declined to honor the warranty stating maintenance neglect. I have proof of having the vehicle maintenanced regularly. I want them to honor warrantys if its sold with the car. I have done some research on this and it is a common issue with this vehicle. Over 2 million others have had the same problem. Big companies like Hyundai dont have to honor warrantys when it affects their income.

  Business Response

  Date: 02/26/2024

  While we appreciate ********************** request, this is not something that is Huffines Hyundai McKinney's decision. Hyundai Motor America (HMA) makes these decisions and we follow their directions. In this case and all cases Huffines Hyundai McKInney diagnoses the issue and when catastraphic engine failure is determined we are required by HMA to put in what is called a ** (prior autorization) in which Hyundai directs the next steps. In the case of ******************, Hyundai directed ** to remove the valve cover to submit pictures (attached is the main picture) in which we did and received a response stating: prior authorization was denied due to: being exceptional maintenance neglect which is not a warrantable defect". Unfortunately with this direction from Hyundai we are not approved to do the work required to replace ********************** engine. Kindly, *************************

  Customer Answer

  Date: 02/26/2024

  I am rejecting this response because:   There is nothing in the photos attached that would cause a motor to begin consuming oil at an alarming rate. This is an issue that has resulted in a class action law suit and Hyundai is well aware that they mass produced these cars with this specific problem. They now get away with fraud on not honoring warranties and trying to blame the consumer for their poor quality vehicles. I hope that in some way this can bring light to what these big companies are doing and getting away with on not taking their responsibility for their products. On my vehicle anyone can pull a carfax report and see that it received maintenance throughout the years. 

  Business Response

  Date: 02/27/2024

  We are unable to do this major repair without HMA's approval. ****************** can contact Hyundai's consumer affairs number at ************ to open a consumer affairs case. We consider this matter closed. *********************************

  
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/22 I took my car to the Hyundai Dealership in McKinney due to some issues and a check engine light being on. Upon arrival, I email a copy of my extended warranty documents to the advisor and was informed that they would contact the warranty company to see if whatever issues were found, were covered by my warranty. After the inspection, I was informed the ignition coil failure had caused a misfire in Cylinder 1. I asked her if it was covered under my warranty. The advisor informed me this was not covered by my warranty and the total would be $373.26. I payed the total due on 12/20/22. In January ****, I took my car to the Hyundai Dealership in ****** for the same exact code and issues. I was told that the ignition coil failure was caused by a misfire in Cylinder 4. The ****** Dealership called my warranty company and they confirmed that it WAS a covered part/repair and I only had to pay my $100 deductible. The repair in December 2022 and January **** were the same issues, in different cylinders and were repaired with the exact same part numbers (27300-2E000). Since the repair was covered at my 1/24 visit, it makes no sense that it was not covered in 12/22.I emailed ****** in McKinney on 1/19/24 explaining my concern but she was unable to confirm if my warranty company was contacted at all for the 12/2022 repair. On 1/20/24 stated she would call them and look into this on 1/22/24.I sent a follow up email to her on the afternoon of 1/22/24 and as of now have not received any contact back or any explanation of why one repair was covered and one was not.I do not believe the advisor I worked with in December *************************************************************************************** paying $373.26 out of pocket instead of my $100 deductible. ****** was informed that my warranty documents have been provided at every visit and has not made effort to reach back out to me to resolve this issue.

  Business Response

  Date: 01/25/2024

  I called our customer and left voicemail apolgizing for the frustration and that what was being requested was reasonable and agreeable. We will file the claim again on the extended warranty for us to be reimbursed and issue our customer ************************* the ****** being requested right away. Kind Regards, *************************, GM, Huffines Hyundai McKinney

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/23 Huffines Hyundai of McKinney started working on my vehicle to fix my air conditioning system that was only blowing hot air and my sunroof that was not closing properly. Both items were covered by my extended warranty. I was told this will take about 3- 4 weeks to be completed. On 9/7, I received a text from the service technician in charge of my car stating that the car was going to be finished and ready to go by 9/8 the latest then by 9/12. After not receiving any other updates on this day, I decided to reach out and ask about my vehicle the following day 9/13, via text the technician told me there were two problems; one the parts that were installed were not working to fix my air conditioning and two an employee hit my car dented and scratched the paint and it was going to take another week to have repairs completed and a new part installed. On 9/25 I received another text that my car was ready to be picked up. When I picked up my vehicle there was no one to inspect the car with me; I was told to just pick up keys and sign off on the paperwork. My car was dirty full of grease stains from mechanics working on it and missing parts on the interior fabric. The miles written on the key tag stated ****** miles when vehicle was dropped off, however the car showed ****** miles as if someone had taken a road trip in my vehicle. After two weeks my ** stopped working again. On 10/20, I went ahead and dropped off my vehicle for repairs. I was told there was a leaking hose, and the compressor was out, and these two parts were being replaced. Again, on 11/3 I was told the parts that were sent to them were the wrong parts and it was going to take longer than expected. I received another text on 11/6 stating that the vehicle was ready to go. I went to pick up my vehicle on 11/7 in the evening and again the ** was still blowing hot air. I am extremely frustrated with the lack of attention to detail and the lack of customer service and lack of service.

  Business Response

  Date: 11/08/2023

  Thank you for taking my call. We are so sorry for the inconvenience we have caused you.  There is no excuse for not communicating with what's going on with your vehicle in a timely manner.  When your vehicle was electronically checked in at drop off the vehicle had ****** miles and was documented on the repair order as we do not write the mileage on the key tags as well as pictures through the warranty process with Hyundai.  After such an extensive repair of replacing the sunroof, all pieces should have been verified intact and your vehicle should have been detailed before it was delivered to you. This lack of attention to detail is unacceptable. Due to the extensive issues you experienced on your past visit our Service Director personally test drove your vehicle to make sure your ** was blowing cold before you picked up on your current visit. We have already diagnosed the vehicle and found that the new ** compressor's seal has blown and caused the ** compressor to lock up due to a faulty part from Hyundai. We are currently replacing the ** compressor again and the Service Director will again personally test drive your vehicle to verify it is repaired. We are embarrassed and apologize for all the mistakes we made as well as the frustrations we caused you. Rest assured we will take care of you and make sure all work is completed and done in a timely manner. *************************

• Initial Complaint

  Date:05/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/05/2022 transaction date 2012 Buick Verano 116k miles **** down Sales man ********************* The car had not been inspected due to problems with an air bag light safety issue. The understanding we had the dealership would complete the necessary repairs and we would return to pick it up. They provided a loaner while repairs we completed. After having the car from 5/05 thru 5/18 I picked up the car on the 18th and that evenging the check engine light came on Indicating issues with the air bag. After reaching back to the dealer they now requested we get it repaired and they would pay for it. This was not what was discussed and agreed upon by both sides. I not only cant afford a rental car while the repairs are being completed I cant afford to pay for repairs that Huffines is responsible for. Attached are some communication and documents in regards to this issue. Huffines have us a form dated 5/05/3022 stating they owe us repairing the air bag light. This form is also attached.

  Business Response

  Date: 05/24/2022

  This vehicle was not purchased at our location. ********************* is a salesperson at Huffines Hyundai McKinney.
  
  This vehicle was purchased at Huffines Hyundai McKinney, **

  Business Response

  Date: 06/29/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: ****************************************************
  Just spoke with our customer. This is not an additional complaint as she states she is still happy. She did let me know that she filed the complaint at the incorrect location (our ***** location) and that she called the *** and wrote to you (BBB) that it was meant for our McKinney location and we have resolved the issue (Case ID #*********.
  
  *************************
  See Attachment/File: EXTERNAL BBB Complaint Case ******** Ref66-90118853-********-8-2200.msg

• Initial Complaint

  Date:05/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/05/22 date of purchase 2012 Buick Verano 116k miles ******** ********************* On 5/05 we visited the dealership to look at this vehicle. After test driving we were concerned about the tires and the safety light which was on the dash. The salesman said they would have it fixed by Saturday the 7th. They said they would repair the air bag issue, get the car detailed and state inspected. ***** texted me and said if the car wasnt ready they would provide a loaner on Saturday the 7th until the air bag issue and state inspection are completed. For the next week the salesman started they still had not resolved the airbag light which does not allow the car to pass inspection. On 5/18 the dealership texted stating the car was ready. I picked up the car and no one said anything about the car not passing inspection and the airbag issue hadn't been resolved. After driving it home on 5/18 the airbag light came back on. I reached back to the dealership and after getting with the director they said I needed to get it fixed and they would reinburse me. That's not responsiblity since the dealership have gave me a written confirmation of what was still needed to be completed. All documents are attached along with text conversations.

  Business Response

  Date: 05/24/2022

  Good Morning.
  
  I am very sorry ******************** is having issues with the vehicle we sold her.
  
  I have visited with ************************ father at his request to work to resolve the issue.
  
  Currently we have issued ******************** a loaner vehicle until we rectify the issues the vehicle is experiencing.
  
  I informed ******************** that ******************** can return the vehicle for a full refund in the event we are unable to repair the vehicle.
  
  Huffines stands behind all of our transactions and we are prepared to satisfy ************************ requests.
  
  Kind Regards,
  *************************
  
  

  Customer Answer

  Date: 05/31/2022

  I was informed by a representative to either mail a letter to you all or send an email advising that I would like to close this complaint. The dealership has agreed to fix the issues with the vehicle or buy the vehicle back if the problems do not get resolved.
  
  Again, I would like to close this complaint.
  
  Thank you.