ComplaintsforMcKinney Buick - GMC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Truck brought in by tow for an issue - They did not check In and left Key Asked for service and Diagnose possible issue (Diagnosed and charged $2600)- Paid cash Was falsely accused of neglect and told zero oil after they started. They j voiced me and said my warranty which is through GMC under Manufacturer and also have extended would be voided. I complained and *** accepted responsibility. Agreed that workmanship error and warranty approved, February -May I spent thousands on rental which documented would be reimbursed by GMC as long as I didnt call GMC- Loaner was given as they had diagnosed and for a few days would be ready. A month later they had billed me 3 dollars a mile over mileage despite putting timing chain on wrong, and dilute to communicate. Threatened to call police on me on Friday that personal emergency prevented travel (They wanted to sell car as a demo and maximize profit while charging 3 dollars a mile). Under duress and fear had towed despite medical emergency. Despite my documentation and request for records *** GMC GM and ******************* (Who said she was the contact and tech) documented in writing issues and ******* documented invoices to their needs which I have in writing. I picked up car and less than 48 hours the services rendered were not done and my car overheated on highway. Ioened hood and no coolant or fluids and screws and bolts holding the fluids not connected and tire was leaking which they documented fixing . I was told I had to bring back to them but in fear and months of threats, workmanship errors, ***** accusations, and verbal abuse I had taken to another dealership to diagnose. The AD documented that because workmanship error the car had extensive engine damage from GMC Mcknney failures. Safety for family over fear/bullying.Safety concerns I had to pay . *** and dismissed every concern in writing, After many attempts *********************** yelling at me offered $500 for NDA signature not to ever speak or contact or see in court

  Business response

  07/19/2023

  
  ************ requests are unreasonable.  We have offered to warranty the repairs but he refuses to bring the vehicle into our service department for inspection.  The loaner charges were for excessive wear and miles.  I have offered him $500 and he refuses it.

   

  Thank you-

   

  ***********************

  Business response

  07/20/2023

  ************ requests are unreasonable.  We have offered to warranty the repairs but he refuses to bring the vehicle into our service department for inspection.  The loaner charges were for excessive wear and miles.  I have offered him $500 and he refuses it. 
  
  Thank you-
  ***********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my 2014 GMC Acadia off on the evening of May 16th due to transmission issues. The car was running but had a slight stutter when you ecellerated. The service advisor called the next morning stating that it had been assigned to a service tech for review. I inquired on the progress of my car the following day and was just told they are looking at it. I received a text on May 19th that it was an internal transmission issue. the recommendation was a tear down to see what the issue was or a new transmission. Because the car was running when dropped off the advisor said it may be an oxygen sensor or valve but not the entire unit. I agreed to the teardown to diagnosis the issue($1490).From May 16-May 26th I paid for a loan vehicle due to the dealer not having one available($520). I received a loaner on May 26th. After several non returned calls, texts and visits for update, I finally received a text on June 19th stating I needed a new transmission costing more than the vehicle was worth. The advisor and I spoke I stated I would pick up the car. I was told $1016 to reassemble but it would be inoperable and would need a tow. I asked about trading it in and they said it would be worth anything since now it didn't run. I brought in a running car! *** called on June 27 and was very rude stating I was taking up space and I would have to pay for loaner due to not using their service as though it was my fault they had my car over a month! He told me the loaner had to be returned that day by 4pm for them to cover the tow to my home and I HAD to pay for reassembly The car was just dropped off and it is destroyed inside. All the pieces are in boxes in the rear, floor boards are ripped open and I have random cups of screws. What was reassembled? I was told the front suspension and subframe so it could roll and be towed but the car arrived on a flat bed. I paid another $280 to get to a repair shop from my home. Again, I dropped off a running vehicle!

  Business response

  07/19/2023

  Hello,

  The vehicle came in for diagnosis of a transmission issue.  The customer agreed to a teardown fee to determine the issue and we provided a loaner car for her to drive.  After the tear down we quoted a price for repair, she denied it and asked to have the car towed to her house.  We did not put it back together and we did not charge for the loaner car.  We would have waived the tear down and the loaner had she done the repair quoted.  We did offer her a discount to complete it as well.

  David 

  Business response

  07/20/2023

  Hello,
  
  The vehicle came in for diagnosis of a transmission issue.  The customer agreed to a teardown fee to determine the issue and we provided a loaner car for her to drive.  After the tear down we quoted a price for repair, she denied it and asked to have the car towed to her house.  We did not put it back together and we did not charge for the loaner car.  We would have waived the tear down and the loaner had she done the repair quoted.  We did offer her a discount to complete it as well.
  
  **********;

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used vehicle from this dealership on January, 24 2023. After less than 5 months, the vehicle already needs new tires after they charged me a $2,000 fee to get the vehicle ready to see. The tires that were on the vehicle when they sold it to me were worn to the point of needing new ones after roughly ***** miles, so I got tires in the last 10% of their life. After calling them about this they simply said the vehicle could pass inspection at the time of purchase.

  Customer response

  06/27/2023

  I received an email from the business saying the tires should have 1 more year of life on them, and they are already well past time to be replaced. 

  Business response

  07/19/2023

  Hello,

  I am sorry to hear that the tires wore out so quickly.  However, we do not put new tires on every preowned car and since cars wear out base on driving style, they are not warrantied.  However, I can get you tires for my cost.  If you would email me, ****************** I will be happy to get you a price quote for 2 or all 4 tires.

   

  ***********************

  Customer response

  07/19/2023

  I am rejecting this response because: I got an email from the business saying my tires should still have a year left, I can understand how that would change +/- a couple of months based on driving style, but not a year. I also had to change the engine air filter already because it was extremely dirty, so Im just curious what the $2,000 fee I paid went to.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was sold a 2017 Cadillac Escalade , with a clean car fax report , but later found out vehicle may have been in an accident due to damage to rear bumper once diagnosis was paid for and completed by ******************************* vehicle was found to have damaged safety features including rear sonar sensors, and blind spot radars are severly damaged resulting in an **** dollar repair. This was not mentioned in car fax report or time of sale. I have been back and forth with several associates at mckinney buick gmc ,but have getting lied to and a bunch of run arounds especially from my sales person, who only texts are imma get right on it. I texte , called, emailed management team, service team, etc. etc. but it seems the people dont even exist no one has contacted since this issue was diagnosed, so basically they're refusing accountability for repairs. I traded in a near perfect car and put an additional $ ***** down to obtain this suv thinking it would be good to go coming from a BBB acredited business. I feel this business is a fraud and should be held accountable for selling used cars without doing full inspections and diagnostics on them for prexisting conditions especially when they're safety issues.

  Business response

  05/12/2023

  Hello,  I would be happy to address any issue that ************ is having with his Escalade.  If he can email me a copy of ******* recommendation and tell me what day he would like to bring it in, I will make sure it gets addressed.  

  Thank you,

  ***********************, *****************

  Managing Partner McKinney Buick GMC

  Business response

  05/12/2023

  Hello,  I would be happy to address any issue that ************ is having with his Escalade.  If he can email me a copy of Sewel's recommendation and tell me what day he would like to bring it in, I will make sure it gets addressed.  
  
  Thank you,
  
  ***********************, *****************
  
  Managing Partner McKinney Buick GMC

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dealership pulled credit without consent. Performed a soft credit app for prequalification and low and behold a hard credit pull was done impacting my score. I would like this hard inquiry removed.

  Business response

  12/28/2022

  Business Response /* (1000, 7, 2022/09/09) */ Mr. ******** already made a complaint with the dealership. Unfortunately when he did the online credit application it automatically pulls credit and is disclosed before submitting. We will request that the inquiry be taken down by the credit bureau. Sorry, Consumer Response /* (3000, 9, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complaint to remain open until credit pull is removed from report. Dealership should update their "no impact to credit" inquiry claim on their app and train their sales staff as to what actually happens.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 2003 Buick Century vehicle from McKinney Buick GMC on 07-14-2022. The vehicle was nice but I was talking to the dealership about the vehicle price. They are charging $3000 to $4000 dollars higher for the vehicle cause of the mileage. I talked to the salesman and he said he would ask the manager to go down on the price but the manager told me that the would go down to $8000. I showed the salesperson and the finance manager how much it was worth via the Kelly Blue Book. And the salesman Tony T*** said it was cause of the mileage and as I told him the car was 19 years old and they should go down more and give me a warranty on the vehicle. The finance man Oscar said to take me to the person who would take my cash. I waited and waited and then met the finance guy and he did not tell me that they were charging me for some Zak Tek product in which they did not use on the car, also according to the agreement the car is older than what the Zak Tek product is supposed to be offered plus it was over the mileage. The salesperson Tony T**** was only concerned about making a sell when I asked him was anything wrong with the car. They did not tell me the mirror was messed up which I almost had a wreck I texted Tony and told him that I am not happy with the sell and I was told to bring the car back so they could fix the mirror and I did that but the put a bad scratch on the front bumper, and they broke the arm rest to where you can not open the arm rest to get or put anything in there or anything. I have asked to speak with David K***** and they always say he is not available so I directed to a General Sales Manager name Rod J******. I explained to him I was charged to much for the vehicle, that they charged me for a Zak Tek package, and that I had to bring the car back to them cause the mirror fell off and I almost had a wreck. I told Mr. J****** that they put a big scratch on my passenger side front bumper. But NO ONE has called me back or tried to help me!

  Business response

  12/21/2022

  Business Response /* (1000, 8, 2022/08/26) */ I am sorry but the vehicle was sold for the cash price listed and was sold "AS IS" Consumer Response /* (3000, 10, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them that the car mirror and things fell off and that it need to be fixed Tony T**** as well as Oscar knew it needed to be fixed per Oscar he told me to bring the vehicle in and then the car arm rest was broken and the scratches on the car and over the car as well. I told them about the arm rest then a man name Sam said that service and they was supposed to fix the arm rest that the person who fixed the mirror broke the arm rest and McKinney Buick GMC said they was going to fix the things.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer advertised new vehicle for sale for $54,045. Dealer ran my credit, then presented sales price for 61,095, citing a $5,000 "price adjustment" because of vehicle shortages. Dealer is clearly engaged in deceptive and dishonest sales practices.

  Business response

  01/14/2022

  Business Response /* (1000, 7, 2021/12/03) */ Our Website only displays the Manufacture's Suggested Retail price. We do ask that you contact us for today's price on our website. Unfortunately the market determines the actual price and most pre owned cars are going for full retail price and in some cases even bringing more than MSRP for a pre owned. I apologize if he felt mislead, but there is no way to remove credit inquiry.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2018 Gmc Denali in October 2020, I went to purchase my registration sticker and was told the license plates do not exist. I had to call 4 different tax offices - the last one in Austin to try to get this situation figured out. I called Gmc Buick McKinney on 11/3/21 and was told someone would call me back after they figured it out- no response . I feel that the GMC McKinney obviously k ew what they did , did not want to resolve the situation which put me in a situation where I could not drive my vehicle for out of fear - plates not registered- I would like this issue handled immediately, if the dealer would have contacted me and Apollo and have gotten this issue corrected immediately there would have not been an issue- if this is not resolved in the next few days , I will no choice but to contact other outlets. ***** *******

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/11/10) */ I am not sure I understand. Her license plate does not exist? Can you tell me the plate number that she has on her car? Does that match the registration sticker on the windshield? Please ask her to email me at *******@vtaig.com

• Initial Complaint

  09/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dealership would not honor the financial 0% apr. This is what their GMC website is currently offering. Mckinney dealership said that GMC website was doing false advertising and that this 0% apr promotion did not exist. I personally called GMC financial and was told by them that YES the promotion was valid and it is showing on their website. After talking to McKinney GMC Buick they continued to deny the promotion even after advising them I had spoken to GMC financial. 1 hr later I was contacted by dealership stating the truck had sold.

  Business response

  11/16/2021

  Business Response /* (1000, 5, 2021/09/13) */ The customer was not on our website. She was on GMC's shop click drive web site. That site is not managed by McKinney Buick GMC. However, if you visit GMC.com you can click for incentive offers and see all that GMC has to offer. Currently they do not offer 0% on GMC Sierra models. It is available on other models but not the one that she is interested in. She needs to make her complaint with General Motors. Sorry

• Initial Complaint

  08/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  1- The sales manager never disclosed to me that the vehicle was damaged and repaired. I have some doubts regarding the real condition of the vehicle. I got the full maintenance service history from Nissan that shows the damages and repairs.2- The motor vehicle retail installment sales contract has been altered after I signed it and before it was sent to the lender. I was not aware of the changes and never approved them. The finance company was supposed to be Capital One Auto Finance, but the dealership changed it to Chase Auto Finance. During the entire buying process, Capital One is the lender that I chose and the only one that checked my credit score. I obtained a copy of the contract from Chase that clearly shows the alteration. My copy of the contract is original and was not altered.

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/08/30) */ Hello, Mr.********** purchased a pre owned Nissan Titan from McKinney Buick GMC. The truck was traded in for a new Sierra Pickup. The truck did not have damage when it was traded for and no damage was disclosed. McKinney Buick GMC sold the vehicle on our "Pre Owned" sales lot and was advertised "AS IS" as required by federal law. No promises were made as to the history of the vehicle. We did show the customer a clean CARFAX report and offered to let him have it inspected before purchase. He even signed a form stating that even with a CLEAN CARFAX the vehicle could have prior damage that we are not aware of. As far as the "TEXAS LAW CONTRACT" that he signed for his financing, it states that we may re assign the loan to a different lender. Therefore, we did switch from Capital One to Chase but the terms of the contract are the same just the bank that will service the loan is different. I have offered to give a full refund for the vehicle. However that offer will expire On August 31st at 5 PM. Mr.********** wants additional money above the sales price and TT&L refunded for money spent. We will not refund anything other than the price and TT&L. We will also agree not to charge him for the mileage driven or the restocking fee that we normally charge to others. Please let him know that the offer ends tomorrow night. Consumer Response /* (3000, 7, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ****** who runs McKinney Buick GMC and McKinney Nissan just next door knew about the repairs as it appears on the maintenance history of the truck. The repairs were made at the same time than the truck was serviced, but only the maintenance was reported to DMV and then only the maintenance appears to the CarFax. The front bumper was replaced, but unfortunately, the one installed doesn't fit the 2019 Nissan Titan but the 2020/21 model (see documents attached). This is maybe why there is a 2-inch gap with the upper grill, and it is not aligned about 2 inches as well. The truck was inspected by Nissan this morning, and they provided me the right part number that fits my truck. Also, I have some doubts that a dealership doesn't inspect a vehicle before to buy it/trade it in. There is also $2,000 that is billed to the buyer precisely to recondition the truck for the sale. The CarFax is a copy of what the DMV has in file, so as stated above, the repairs made in Sep 2020 were not disclosed to the DMV while the maintenance was disclosed. The McKinney group was aware of the damages as the client leased and serviced the truck through McKinney Nissan and traded in to McKinney Buick GMC next door, and both are ran by Mr. ******. The purchase agreement and the sales contract both agreed on the terms and Capital One is the only lender that was proposed to me and the only lender that checked my credit score. The financial representative, Malcomm, told me that if I bought the MPP, he will get me a better rate, but I did not buy the product and then gave me the rate he wanted through Capital One. I did not see any documents showing me the proposals from the lender(s). It is one thing to reassign the contract later, and it is something else to alter a contract the same day it was signed and change one of the terms we agreed on. McKinney Buick GMC reassigned the loan to Chase for their own benefit. The sales contract is clear on that matter: "Any change to this contract must be in writing. Both you and we must sign it. No oral changes to this contract are enforceable," and the Texas Attorney General says: "If the salesperson has made written changes and you agree to them, make sure you both initial the new language." McKinney had no right just after we agreed on the terms, signed the purchase agreement and the sales contract, to cross the lender chosen and put their own lender without my approval. From the beginning, my intent is not to get anything from Mr. ****** except his attention and to make it right. Mr. ****** and I exchanged a couple of emails where I explained my concerns regarding the two points above and confirmed that I did not want to return the truck, but to review with him the financial part (go back to Capital One) and to have the truck inspected. Mr. ****** refused everything under the pretext that his team acted properly, and the sales contract can be changed the way they want. Mr. ****** is the only one who proposed that I returned the truck. This is not my choice to return the truck and it would not be fair to make me pay while I am the one who tries to smooth it out, so I told Mr. ****** that if I had to return the truck I would expect my expenses to service the truck to be reimbursed (fuel filter and Nissan accessories). With a little bit of consideration and willingness we could just make all of us happy. I do not ask any money, refund or damages, but just to valorize my investment/assets by correcting two things: 1- Go back to Capital One. 2- Inspect the repairs and review the work performed, check the part (front bumper) that is not the right one. Business Response /* (4000, 9, 2021/09/02) */ Mr. ********* is mistaken. I run two separate stores and I was not aware of any prior damage nor did I have anything to do with the sale of the truck. He is also mistaken about how Texas rules and regulations work when it comes to disclosure of prior damage on a preowned vehicle and the re assignment of a loan. I have copied the response from the OFFICE OF CREDIT COMMISSION where he also made a complaint. They investigated and found no wrong doing on either one of Mr Bourgeious's issues. At this time I have paid the taxes on his truck and no longer will allow him to return the truck if he is not satisfied. He can complain all he wants but at the end of the day, we did nothing wrong and I have offered to let him return the truck if he is not satisfied and he doesn't want to. So there is nothing else I can do. Consumer Response /* (4200, 11, 2021/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think it sounds really weird to hear from a professional that he is not aware about the businesses he runs. Just to let you know, it was a McKinney Nissan employee who introduced me to a McKinney Buick GMC sales representative. We only walk a few steps between both dealerships. It seems there is a kind of cooperation between both and people know each other. The OCCC did not have all information when I wrote the complaint, but with the additional information I provided, they are working on my complaint and the role of Lone Star Buick-GMC II, LLC as well. Mr. ****** did not provide any justification on how his team practices business. In the other hand, Mr. ****** called me on 09/01 and informed me that it was a common practice to make money on the back of the customers by selling the loan to a higher rate than proposed by the lender and then getting the difference. There are common practices, but that doesn't mean good practices. In my case, while processing my loan application, the McKinney financial advisor only qualified me for one lender/one rate and tried to convince me I will get a better interest rate if I buy their Mechanical Protection Plan, but by not buying any of their products the financial advisor went with the unfavorable terms (3.39%/75 months instead of 2.62%/84 months) and secured the loan from Capital One. By not knowing that I had the choice of lenders and rates, it seems obvious to say that I was limited in my choice, my ability to make a good decision and then my judgement was biased. There is a sales contract and a purchase agreement where Capital One was assigned and we agreed on that. Mr. ****** is mistaken when he said I had a fair treatment while McKinney took advantage of the situation by knowing about a better lender, never disclosed that information to me and altered the contract for their own benefit. There is a big difference between assigning the lender (what happened in my case with Capital One) and re-assigning the lender by altering the sales contract. In numerous cases, the FTC has charged dealers for Deceptive, Unfair Sales and Financing Practices. Mr. ****** was waiting for me to return the truck. I already told him that it has never been my intent, so I think it is not necessary to add more on that. The vehicle was damaged, and it was never disclosed by McKinney Nissan and then by McKinney Buick GMC, both run by Mr. ******. That information was known as the invoice and maintenance history shows it. Coming from a professional, it seems difficult to understand that McKinney was not aware of any damages. I reiterate my request that seems more than reasonable: No money, No discount, No damages 1- Have the loan back to Capital One and/or get the 2.62%/84 months 2- Have the car inspected (front bumper)

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