ComplaintsforNissan Of McKinney

• Initial Complaint

  02/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer is offering vehicles for sale with a discounted sales price listed for multiple vehicles. After visiting dealership, taking test drive and asking to purchase vehicle; then the dealer is increasing the price nearly $10,000 (USD).

  Business response

  02/23/2023

  I am sorry for the confusion. We will honor advertised prices. However, our prices are after the rebates are deducted. **************** wanted us to take the rebate off the sales price and we could not do that. If he would like to buy any car at our advertised price, we will be glad to honor any car we have.
  
  He can contact me direct at *****************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Acura MDX on jan 6 veh had 1 key fob. I went to the Acura dealership and bought the additional key fob where I learned the hard key does not work in the door at all. The tech stated the rod on the driver door lock cylinder is not connected. This is important to get in the car in the event the battery is dead, the hard key is used to get into the car. This is part of any operation of a vehicle to get into the car, turn on lights, turn on vehicle etc. I tried on several attempts with the sales person ***** and he did not resolve it and today 1/24 with his manager who said outright no he will not have this fixed this I don't have a warranty. I'm requesting a resolution to repair the drivers door since this is vital in the event the battery goes out and I did pay the charges for making the car ready as they don't waive that fee. I'm a disabled vet and it seems like they are taking advantage of me on this one.

  Business response

  02/09/2023

  We received the complaint and resolved the issue. if the customer needs more assistance, he can reach me at *****************

• Initial Complaint

  10/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the morning of Sept 10 I went to Nissan of Mckinney to look at a 2018 Chrysler Pacifica. I briefly test drove the vehicle. I didn't notice any issues at the time of driving it. I sat with the salesman Alex who proceeded to negotiate the sale. I was told they do a multi point safety inspection to ensure that they sell good quality vehicles that are roadworthy and create good relationships with customers to come back to buy more vehicles. He tried to sell me a recondition fee of $2300 for the investment the dealership makes to complete the multi point inspection and give their customers peace of mind that they are getting a safe and reliable car. I purchased the car at $31,000 + TTL and 49,000 miles on it. 1 week after owning it the transmission began slamming into gear, loud popping and creaking noises came from the steering/suspension, the engine began to idle hard, parking sensors intermittently work and the drivers seat failed to function and was stuck in an unsafe position for my wife to be able to drive it safely. I called the dealership and was told the director wasn't available but he would call me back. I never got a call back. I took the car to Chrysler to fix the transmission issue. They gave it back and a day later it started hard shifting again. I called Nissan again and they asked me to bring it in for the tech to look at the issues. Nissan informed me they wouldn't cover any the repairs. They offered to buy the car back for 7K less than what we paid 4 weeks from the date of purchase and 2K miles more on the odometer. I declined and asked them to buy back for what we paid and they said they would not. Instead of allowing me to speak with the GM of the entire dealership, the director handed me off to a sales mgr to try and further negotiate with me. I asked to speak with ***** ****** the GM and multiple time was told he wasn't available and that he'd contact me. I haven't heard anything back. I want a refund of the original price or no charge repairs.

  Business response

  02/06/2023

  Business Response /* (1000, 7, 2022/11/16) */ We agreed to purchase car back and we have already done so. As far as I know this matter is closed. *****

• Initial Complaint

  08/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a 2016 Toyota Tacoma from Nissan of McKinney in August 2022. I paid 27,300 for the vehicle (no taxes paid since I am out of state in Colorado). I was told by the sales person Jacob ****** that the vehicle was never in an accident. So I fly to Texas and meet Jacob. He takes me to see the vehicle. We do a quick walk around - I see minor stuff (I am not a mechanic or body person) so I think it looks ok, I trust what he said because they are supposed to be the car experts not me. Plus they put a battery and tires on it. They would have noticed something. After purchasing the vehicle I have an 11 gour drive home. About 4.5 hours into my drive it's getting dark. I turn on my headlights and notice one is pointing low. So I stop at the next gas station and check the light. That is when I notice the headlight is loose and the brackets are broken. I look further and notice damage to the grill, inside of the bumper, the number supports and the fender. It was obviously in an accident. There is no way they missed this because they put a new battery in and the damage is all right where the battery sits. Also the front driver side wheel well had damage that if anyone changing the tire didn't see it they must have been blind. I called McKinney and spoke to "Nico" at first he told me "to bad". Then after arguing he said I could bring it back. I said I would if they would pay my gas and airfare to and from. It would be $800 total I spent flying down there , driving home and now drive down again and fly back home. He said no. So I priced out cheap aftermarket parts and it would be $600. He still said no. I would like the vehicle fixed and paid for by them. I am a veteran, working as a nurse. I am a single parent. I cannot afford to get this professionally fixed. I feel like I was deceived and now feel upset they won't even work with me. I gave them a super cheap option.

  Business response

  10/21/2022

  Business Response /* (1000, 5, 2022/08/30) */ We sold the Toyota Tacoma with a Clean Car fax, which indicates that to its knowledge it has never been in a reported accident. We would never promise or guarantee the cars history and we even have the customer sign a form that although CARFAX is a great guide it is not always accurate. The car was sold as a cash car with over 100,000 miles and we made no guarantee of the condition and the customer signed a federal buyers guide that stated the vehicle was "SOLD AS IS". We make every effort to represent the car as it truly is and the customer had a chance to inspect the car and negotiate the price while he was here. If he noticed that the car was not perfect, he could have asked for a better price before we agreed to the number. But had he offered a lower price we would have passed at that time because although the truck is not perfect, it is still really nice and the price is below market value. The customer would not have flown all the way from Colorado if had not been a good looking truck at a good price. We will give him a 100% refund if he is not happy with, but will not reimburse for airfare or time. Consumer Response /* (3000, 7, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "as is" excuse is not something for dealerships to hide behind or to bear responsibility. The "as is" was meant for dealerships, the "experts" to notify the consumer and or disclose all information about the vehicle. The fact that I, a nurse found damage after looking a bit harder at an issue the vehicle had means that the "experts" must have seen the damage when they change the battery and tire. The damage would have been clearly visible to the mechanic. Also the dealership states if I had seen the damage sooner we could have negotiated a lower price. What is the difference if the damage was found then or 4 hours later? I flew to Texas under false pretenses. The dealership knew of the damage and did not disclose. They hid behind the "as is" clause and sit with fingers crossed that the consumer will not see it. Depending on the fact that we are not car experts. I will bring the vehicle back but I expect to be reimbursed for my travel expenses and airfare. It's only fair. Otherwise, they can pay for the headlight, grille and other parts that need replaced for $600. This story is one that I see now happens many times with this dealership. After seeing all the BBB complaints. I don't understand how it still holds an A+ rating. This dealership, deals in deception. Business Response /* (4000, 9, 2022/09/01) */ If the customer will bring the car back, I will refund the money and pay for a one way flight back to Denver and provide a ride to airport. Consumer Response /* (4200, 11, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Really? So I'm supposed to eat the cost of the plane ticket out there to pick up the vehicle the first time plus the cost of the 11 hour drive home. Plus the cost of another 11 hour drive to drop it off. Plus time off work to do it all. No I'm just insulted I was told the vehicle was in no accident. I want it fixed as if was not in a accident. I'm done here. I want the cost of the parts headlights , grille, fender supports. I will be taking the legal route. Business Response /* (4000, 13, 2022/09/06) */ I have attached all documents that the customer signed in regards to the disclosures. I have gone thru all the phone calls and emails and never did we guarantee that the car had never been in an accident. The customer did admit that the damage is in the pictures he received and that he did not open the hood or inspect the car when he came to purchase it when he called after arriving back in Colorado. Consumer Response /* (4200, 15, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) No your calling sales rep ****** a liar. Guess I will need to name him in the suit and have him testify under oath that he never said that and that your webpage never said stated "no accidents". Very kind of you to do that to your employee. Shows your Character. I have my documentation that I have already forwarded to my atty. I won't be sharing it here. No need.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/29/2022, my wife and I went to used car sales building and agreed on a price of a car, which was different from the one advertised on Carguru (picture attached). After we agreed to a price, went to finance, Mike Patoski did the paperwork on an iPad and had us sign all the paperwork on iPad without explaining any charges, except monthly finance payment. He added a cost of warranty without explaining the total amount of package. After he got all the signatures done, he put everything on a USB and did not provide hard copies. After we got home, and looked at the USB folder we realized that we were overcharged on vehicle price from the initially agreed upon price. When we went back next day and spoke with Mike Patoski, he explained the charges price of the vehicle, which did not make sense at all. When I told him to take the warranty package off, he said he could not do it, but I could cancel in 3 months. At this point, I had already paid $10,000 more for the vehicle, I need warranty to be cancelled and refund the money.

  Business response

  09/23/2022

  Business Response /* (1000, 5, 2022/08/11) */ I apologize that I have not replied sooner. Any warranty that Mr. **** does not want can be cancelled for a full refund. He can email Sean ****** @ *******@VTAIG.COM and request that all refunds get processed. He can also email me at *******@vtaig.com. Thank you

• Initial Complaint

  06/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased the vehicle late evening of March 9, vehicle was already started and pulled to the side of the building for a test drive. There were no issues indicated at that time. However the very next morning when i started the vehicle, there was an extremely loud noise coming from the car as if someone replaced the engine with an outboard motor. Extremely loud! I called my sales rep and however he was out of the office so I was not able to discuss this concern until he returned the following week. I had to have touch up done to the vehicle as well he suggested that i take the vehicle to the service department so that they could fix the issue, because due to all of the loud noise and rattling it appeared that the under carriage of the vehicle was also coming apart. Joshua advised me the next day that the issue was resolved due to a single screw missing from one of the heat shields covering the catalytic converter. I had asked if the catalytic converter was ok and he assured me that it was fine and they even replaced the other screw as well. since the vehicle was again running when I got it. I left because the noise would only make that sound when the car was cold. The next morning i started the car and it was the exact same thing. Josh said to bring it in again to the service dept. Had to make an appointment with them and i after I dropped the veh off for an overnight stay I received a text from the service technician Mohammad stating that the heat shields (3) were damaged and that I would have to pay for them. This would cost me an out of pocket expense of approximately $750, and that the vehicle would be ready for pick up the next day. I immediately called Josh who claimed that he got with the senior sales agent to address this, as well as acknowledged that this no doubt was something they were responsible for and that it would not cost me anything to fix it. Since the vehicle was there I also asked that they would address the hood latch recall for the fix. He assur

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/16) */ Contact Name and Title: ***** ****** GM Contact Phone: XXXXXXXXXX Contact Email: *******@vtaig.com Reach out to Al Jackson in service. He can schedule an appointment to resolve your concerns. Consumer Response /* (3000, 7, 2022/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Scheduling am appt with Mr Jackson is not a resolution. He has notified me that parts are ordered. Completing the repair is the solution to my problem. Until that has been done, I've heard it all before. Business Response /* (4000, 9, 2022/06/22) */ Of course we want to finish the job, however the car was sold "as is" and since it is not a safety concern, we have no obligation to repair it. However, I have authorized the repairs and if parts are ordered, there is nothing else I can do to speed up the repair. I'm sorry if you are not happy it is not happening quicker but unfortunately parts are slow to come in lately. I suggest staying in contact with Mr Jackson and he will get you Handled.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  DECEPTIVE PRACTICES On May 13, 2022 I was looking on CARGURS and located a 2019 Nissan Armada Platinum Edition. It had great mileage on the 2019 Armada with 25,531. I told my wife to call and verify if the vehicle was still there on site. She called and I overheard the conversation between the sales manager Jeneva and my wife. My wife gave her the stock # as well #KXXXXXXX. Jeneva told her the vehicle was present and needed to come up and test drive it. I had an afternoon appointment and was unable to attend but encouraged my wife to go up and test drive with the hopes of getting it. When my wife got there an hour later apparently the car had been sold or not there. The salesman then immediately directed her to other vehciles on the lot that had higher miles. My wifes other vehicle was totalled at no fault to her but we are waiting settlement from the insurance company. Regrettably, she stayed and purchased a 88k mile Armada for 43k. The Armada we were originally looking at had 25k miles on it and was going for 45k. I truly believe my wife purchase this vehcile out of desperation being to several dealerships and just not having a car for 2 weeks. I called on 5/14/2022 and spoke with Jeneva and she of course did not remeber the conversation with my wife about the vehicle. I explained that if we could return the vehicle and get our down back we could get a vehicle fair in price to the mileage. She said the would not take the car back even though it was within 24 hours of the sale. My issue with this company is that they are using deceptive advertisments to get customers to come look at that specific cars and then not have them for sale and redirecting the customer to other vehicles on the lot.

  Business response

  07/20/2022

  Business Response /* (1000, 7, 2022/06/01) */ According to our records the vehicle that she inquired about on line is the one that she bought. Currently we are selling cars at a very rapid pace and the cars are removed from the internet as soon as the deal fully processes in our system. If the customer is not happy with the car we will be happy to give a full trade in value and allow the customer to exchange it for another car on our lot. Thank you, ***** ****** Consumer Response /* (3000, 9, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car we saw on CARGURUS WAS NOT the vehicle she purchased. Attached are the images of the vehicle that we were told it was there. That vehicle had 25k miles on it was the one we wanted to buy and the vehicle your company sold her had 88k miles on it. Sold her the 88k mile vehicle 2k less less than the vehicle with 25k miles on it. I find it hard to believe that the car we called about and was told by a sales manager was gone in less than an hour... in the afternoon during a weekday. Business Response /* (4000, 11, 2022/06/08) */ I will be glad to do a full refund in the form of a full price exchange. Please review my inventory to see if there is another car you would like. *****

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Never buy a preowned car here. I am bit surprised to see all these 5 star which mislead me to trust and buy here. Not sure if they are real. Or they just treated me like that ?. They never keep up their words. I came there to purchase used BMW and did a test drive, found some issues. I told them once they fix these issues, I can buy it. I also had another vehicle to be delivered couple of days later through online retailer (where I can return if don't like it) which I told them too. They promised me their service department will inspect the vehicle thoroughly and fix all issues before delivery and they were one of the reputed car company. So I trusted them and bought it on same day as they promised they will deliver in 2 hours. Since its getting late I told them I will pickup next day. It took nearly 6 days for them to deliver after I put 1 * google review. And they wanted me to test drive and if any issues they will fix it. Also, they requested me to delete the 1 * review which I did it. I test drove and found some 7 issues in the car and send them an email . they agreed to fix them and asked me to bring in the car in a day where they are not busy like in week days. Finally I took my car one day morning 10 AM . I was asked to wait couple of hours where they can fix it. I waited for 4 hours and finally they came back with answer they cant fix it, they have to take it to BMW dealer and I have to wait till 3 weeks so they can claim from warranty. I was asked to be there in pre-sales department and some one will meet me. No one came. I have to follow up with some one to bring in manager. Manager came back and said this is preowned car we don't fix all of the problems and its my responsibility to check the car is in good condition and buy it. And now she is saying yes we do sell cars with problems and we don't tell customers what are the problems are since its preowned car. If any problem exists I need to get it done on myself or I have to get an warranty to fix.

  Business response

  03/04/2022

  Business Response /* (1000, 6, 2022/02/07) */ I am sorry Mr. *********** did not have a good experience. We do try to make every pre owned car like new that we can. however, not everything will be new on a pre owned car and not every item is warrantied. If Mr. *********** would like us to talk about returning the car, he can reach me at [email protected]

• Initial Complaint

  01/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/7/22 I started this process on 1/5 with Jeneva and Josh online. I'm recovering from Covid and recently diagnosed with a thyroid disease thus I'm limiting my interaction with people. I am prequalified via my lender of choice, and already had an idea of payments. Upfront and via text I asked if we could do most of this online and once all documents were prepared- they would come to my car bring to me and finalize. Now keep in mind we have bought and paid off this model car (5) over decades. Josh (sales) was very thoughtful and took my down payment on the 1-5. We noticed some scratches on bumper, and other things and so Josh was to have his painter take care. My husband got involved as of course the painter said he couldn't paint on the cold, etc. we were patient and said just let us know when everything was done. When the numbers were ran they are charging a 1995 (used car fee) that's how it was stated which isn't seen on the lenders website. In addition they add more (again not notifying the lender). Because we were told EVERYTHING would be ready, when we arrived we anticipated no longer than 30-45 minutes. Not feeling my best. My husband was angitated as I started feeling worse and no one from Finance was communicating. So they are going to respond about yelling and yes there was. The finance guy asked my husband if he could go on the loan and they could send it out to other lenders and possibly look at other rates... he and I both became livid. Why? Explain to me if I am prequalified, all required documents and down payment were reviewed and processed, I accepted and signed the agreed costs, why approach him to try to work with other lenders?? I got out of our car, the finance guy who was standing inside all along comes out with the sales guy, cause my husband was told them multiple times to speed up the process. Yes he was direct and his tone came off as yelling but lack of communication and honesty is why this sale wasn't completed as

  Business response

  03/04/2022

  Business Response /* (1000, 10, 2022/02/07) */ Sorry for the delayed response. I certainly hope the customer is fully recovered from Covid and I am sorry she is suffering from Thryoid Disease. It certainly was an unusual deal, since the customer did not want to come into the store and we were not prepared to do paperwork at her car window. They did come in and got into an altercation with our finance manager and did start screaming and disrupted the entire dealership. At that time we decided it was in everyone's best interest to not sell the car. Again, I am sure they were dealing with a lot of stress, unfortunately we just could not do business like that.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to Nissan of McKinney for a 2019 Murano Platinum they have the lowest price 34k. But when asked for the bottom-line price 9k was added and the total was 42k. I asked because I am paying cash for the car and I did not want to finance the car at all. The salesman insisted I finance the 9k. I again explained I did not want any car payments and asked the salesman to explain the increase he sent me breakdown. One of the fees was a 2k reconditing fee. That fee is the cost of doing business why would I pay for the dealership to put new tires on the car, oil changes, and whatever else they paid to restore the car to a like new car. That fee is the cost of doing business. Another fee was $150 for consumer services and $353.00 for other fees with no explanation. When I asked about the fees, I was told the car was going to auction on Monday. Needless to say, that car did not go to auction. Please beware of the price increase at Nissan of McKinney.

  Business response

  03/04/2022

  Business Response /* (1000, 10, 2022/02/07) */ Sorry for the delayed response. I apologize that Ms. Hunt did not have a good experience at our dealership. I am not sure what all fees she is referencing in her email but we do disclose all fees on our website. On occasion some cars have additional fees that are disclosed and of course all cars are charged for sales tax, title and license fees. So if her offer was the internet price without fees, in most cases we would not accept that offer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩